Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of rare whiskies and find the pricing to be extremely competitive. Shoppers regularly point out the prompt international shipping, sturdy packaging, and knowledgeable staff members who provide excellent recommendations. Buyers note that ordering online is smooth, efficient, and reliable for getting special bottles delivered safely. However, some people mentioned experiencing unexpected delays with deliveries or encountering issues with shipment tracking links. A few reviewers also noted waiting longer than anticipated for their parcels to finally arrive at their destinations. Some consumers expressed disappointment about not receiving their purchases within the originally promised timeframes.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the swift and prompt... See more

Product

People report satisfaction with the product and overall purchase experience. Reviewers consistently praise... See more

Service

Clients share positive opinions on service, highlighting its impeccable and reliable nature. Consumers... See more

Order

Consumers find the order experience to be satisfying, highlighting fast shipping and great prices. Reviewers... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great value on their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(498)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Rare 16 yr old Braeval

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but nothing of single cask. Through reading about your distillery and reviews I learned about the casks and aging of whiskey, which helped a lot on my choice. My Cousin, who was the recipient of the rare 16yr old Braeval was over the moon. It now has pride of place in his cabinet, along with several other whiskies. So I would like to Thank you for my experience and I will definitely be buying some more whiskies from you.

5 September 2025
Rated 5 out of 5 stars

Love dealing with RMW

Love dealing with RMW, great selection and excellent delivery service overseas, always securely packaged and love that the sleeves are recyclable, makes it an even easier decision to buy online from RMW.

1 September 2025
Rated 3 out of 5 stars

Poor package tracking

Had a great selection of spirits to choose from, but Tracking information has been terrible. I have never been able to actually track the package and have yet to receive any type of notification from any shipping companies in the US

5 September 2025
Rated 5 out of 5 stars

Flawless (so far)

I have been shopping at RMW (personally and online) for years and they are yet to f up! Good prices and great service, with quick delivery.
Keep it up.

1 September 2025
Rated 5 out of 5 stars

Excellent service experienced.

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was interested in purchasing. Delivery was prompt and reasonably priced. Prices for other Whiskies are competitive and I'm sure I'll be back in the near future. Thanks.

8 September 2025

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