First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more
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We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.
United Kingdom
A very recent online consultation with Wil has given me the confidence to challenge opinion with regard to the root cause of my hair loss and I now feel validated in pursuing better medical treatment.
Wil's knowledge, approach and professionalism is reassuring during consultation which is followed up with a succinct written report that you can take forward when seeking follow up medical treatment if needed.
I highly recommend this service to anyone needing personalised advice on their hair condition.

Reply from Root Cause Clinical
If you are in any doubt about any issues with your hair or scalp, please organise a consultation with Wil at Root Cause. The care and professionalism you will receive will be second to none.
Wil, not only knows his stuff, but his understanding and emotional support is priceless to clients like myself, who's worries and concerns are magnified due to the upset that misdiagnosis regarding hair related issues can cause.
His patience and reassurance is immeasurable both during consultations and follow up correspondence.
I am so grateful for all his help and support and would highly recommend you organise a consultation if you have any concerns at all.
Thank you Wil & Root Cause

Reply from Root Cause Clinical
Wil was an utter professional to deal with. He really helped me feel at easy straight away. I had an online consultation with him as I am currently on the other side of the world. He truly cared and showed compassion. Even after our consultation he has kept in contact with me to see how things are. He is extremely knowledgeable and I couldn't reccomend him enough.

Reply from Root Cause Clinical
I recently commissioned Wil from Root Cause to speak at a group event for women.
His knowledge around the science of hair loss and the impact of hair loss on wellbeing was exemplary. More than that, Wil has a genuine ability to empathise and offer practical, constructive advice without bamboozling you with clinical talk.
Undoubtedly Wil knows his stuff AND he can get it across in a way that resonates with people.
The event feedback was outstanding. Wil is a true trichology professional.

Reply from Root Cause Clinical
An excellent and interesting session with Will. He was so good at explaining what’s happening with my hair and scalp. I can thoroughly recommend Root Cause. No one else has been able to give me this level of information. Fascinating and so reassuring. Thank you!

Reply from Root Cause Clinical
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