Root Cause Clinical Reviews 130

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and ability to put them at ease, making consultations comfortable and informative. Many people highlight the exceptional service, noting the thoroughness of assessments and the clear, understandable explanations provided regarding diagnoses and treatment plans. The overall user experience is frequently described as professional, caring, and compassionate, with reviewers feeling listened to and reassured. Regarding products, some customers noted that their hair became visibly thicker and scalp calmer after treatment, while others experienced continued thinning or slow growth. However, the company does not pressure customers into specific treatments or product purchases, focusing instead on providing advice and personalized plans.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, warmth, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, empathy, and... See more

Product

Customers consistently note ambiguous experiences with product, with some finding relief after struggling... See more

Customer service

Clients share positive opinions on customer service, highlighting the empathetic professionalism and... See more

User experience

Customers had positive experiences with the user experience, often feeling at ease and finding the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diag... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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Rated 5 out of 5 stars

Hair loss - a very recent online consultation with…

A very recent online consultation with Wil has given me the confidence to challenge opinion with regard to the root cause of my hair loss and I now feel validated in pursuing better medical treatment.
Wil's knowledge, approach and professionalism is reassuring during consultation which is followed up with a succinct written report that you can take forward when seeking follow up medical treatment if needed.
I highly recommend this service to anyone needing personalised advice on their hair condition.

2 December 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to review our services and provide feedback on the areas in particular you felt was worthwhile. We are delighted you received the knowledge and expertise you needed. Root Cause Clinical

Rated 5 out of 5 stars

Put your trust in Root Cause

If you are in any doubt about any issues with your hair or scalp, please organise a consultation with Wil at Root Cause. The care and professionalism you will receive will be second to none.

Wil, not only knows his stuff, but his understanding and emotional support is priceless to clients like myself, who's worries and concerns are magnified due to the upset that misdiagnosis regarding hair related issues can cause.

His patience and reassurance is immeasurable both during consultations and follow up correspondence.

I am so grateful for all his help and support and would highly recommend you organise a consultation if you have any concerns at all.

Thank you Wil & Root Cause

23 November 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to review our services. We are so pleased you felt supported in your health journey and found Wil's expertise was able to address your misdiagnosis. Please keep in touch

Rated 5 out of 5 stars

Wil was an utter professional to deal…

Wil was an utter professional to deal with. He really helped me feel at easy straight away. I had an online consultation with him as I am currently on the other side of the world. He truly cared and showed compassion. Even after our consultation he has kept in contact with me to see how things are. He is extremely knowledgeable and I couldn't reccomend him enough.

21 November 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

We are delighted you felt cared for and listened to, it's an important part of the Root Cause Clinical standard. Thank you for taking the time to publish a review - feel free to sign up to our monthly Root Cause Journal - details on our homepage www.rootcauseclinical.com. The Root Cause Clinical Team.

Rated 5 out of 5 stars

A true trichology professional

I recently commissioned Wil from Root Cause to speak at a group event for women.

His knowledge around the science of hair loss and the impact of hair loss on wellbeing was exemplary. More than that, Wil has a genuine ability to empathise and offer practical, constructive advice without bamboozling you with clinical talk.

Undoubtedly Wil knows his stuff AND he can get it across in a way that resonates with people.

The event feedback was outstanding. Wil is a true trichology professional.

1 June 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

We are so delighted that your event went so well and met your expectations. Thank you for taking time to publish a review and providing such positive feedback. The Root Cause Clinical Team

Rated 5 out of 5 stars

An excellent and interesting session…

An excellent and interesting session with Will. He was so good at explaining what’s happening with my hair and scalp. I can thoroughly recommend Root Cause. No one else has been able to give me this level of information. Fascinating and so reassuring. Thank you!

15 May 2022
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

We are so delighted that your consultation met your expectations. Thank you for taking the time to publish a review. The Root Cause Clinical Team.

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