The Roof Box Company Reviews 

I recently phoned The Roof Box Company after loosing my Cruz roofbar instructions I wanted to find out the correct distance to space them on my particular car as I'd forgotten, and I couldnt find them online, I spoke to an extremely polite and helpful lady there who said she would email me the correct instructions, by the time I had ended the phone call the email had arrived with said instructions so a massive thank you to The Roof Box Company for such excellent service I'd thoroughly recommend their service to anyone.

I recently purchased some spares from this wonderfully helpful company. The website was useful for finding the spares and easy to order from. I realised I missed a part and they combined postage very quickly.
I nearly had an issue with some incorrect inormation passed to me, and ordered extra parts, they quickly replied and refunded me without a 2nd thought. The quick and efficient responses with reassurance is the epitome of customer service. Well done guys keep it up and thank you for putting faith back into customer service.

I had an excellent experience with The Roof Box Company, everyone I spoke to or emailed were able to give me good advice and enabled me to make the right choice of roof bars to fit both my new car and old top box. The delivery was extremely prompt and the whole experience was brilliant, many thanks

I ordered a boot liner to fit our new car. It arrived quickly and fitted like a glove. Better quality than the genuine Lexus part which felt plastic.
This one has a more rubber texture. The bonus was it was also a lot cheaper.
Well done, very pleased with the purchase.

Superb company to deal with, some of the ordered items got lost by the courier, contacted the company y and they immediately resolved the issue, refunded postage, appologed and sent out new parts.
They followed up to confirm I was happy when the replacements arrived, top team with great customer focus.
Roof bars are brill, happy .

Great customer service in helping me find the right product for my needs. Swift despatch once I’d ordered.

What a company, fantastic service.
I purchased a Buzz rack e bike rack from them and can not believe the quality and ease it went together with.
I can not rate this product enough.

Five stars does not seem enough for this company

Fantastic customer service, quick, helpful response. Needed a spare part and my enquiry was quickly and successfully handled.

Great company to buy from - lots of updates and speedy service. The best bit though - even 12 months after purchase of a dog car crate, their customer service was fantastic in helping me with a missing part that I hadn’t realised at the time….not many companies would go the extra mile like they did 👍🏻👍🏻

Just very recently bought a Yakima cycle carrier and some Thule roof bars from Roofbox. Firstly, the service as always was First Class. Secondly, the Yakima cycle carrier is amazing, far exceeds what I hoped for.
Positive points
-The rack is so stable and easy to use
-The cycle carrier can be put on and off The roof bars so quickly it’s amazing
-It take normal quick release axles or through axles in such a simple secure way

There are no negative points at all!

I can totally recommend this cycle carrier!

Can not fault this company at all. Ordered new roof bars and few weeks ago and the order was missed by accident. Emailed them and replied almost instantly. We're really helpful and refunded delivery fee and gave me next day express delivery at no extra cost.

The product it's self was great and exactly what I needed.
Did have an issue with the wind noise but after few emails back and to and few pics sent, the staff memeber I was talking to came back to me with what is potentially the problem and have sent out the small bit off rubber required.

Would definitely recommend this company, can not fault them and will use again in future when we change our cars.

Keep up good work.

Thank you again

Excellent, fast customer service. Supplied a replacement part very quickly.

I recently had a cause to order products for a German roof box. With no apparent agents in the UK I turned to google and the Roofbox company was there. With one phone call I was able to explain what I needed. The lady (if I'm allowed to say such things) on the phone gave me thorough confidence in she knew what I needed. With a swift payment over the phone and two days later I got exactly what I needed. I tried the product and yes exactly right. Thank you, in a world of on-line potential chaos you delivered.

In a modern society of click through and online ordering, what sets The Roof Box Company Apart in my experience is the customer service at the end of the phone, can't fault it, always helpful, don't oversell, take time to understand what you needs and are brilliant at delivering what they say. Products are great and last the test of time. Buy with confidence.

From start to finish it's been so easy, I had lots of questions and they got back to me each time with the answer. Great delivery time and was a pleasure to deal with.
Many thanks Trevor Palmer

I need to find the specific parts for my whispbar to convert for my new car.

I cakled roof box and they was extremly helpful in helping find the parts i required even after my poor descriptions.
Fantastic service ordered and delivered 2 days later

I ordered a Thule rear carrier and needed it delivered ASAP. Roof Box Co had the full range at a great prices and next day delivered with DX. It arrived as promised and I couldn't be happier. Top marks.

Date...Approximate : Roof box was fine...but very difficult to open.
Contacted the company to fix the issue...thinking they would arrange a speedy exchange.
Instead I was put through to a chap who started off by telling me I wasn't. trying to open the box properly!!!
You turn the key and lift...straight forward...normally...but this unit was faulty. Eventually got through to a lovely lady who not only arranged a replacement but suggested an upgrade at no extra cost. the new box didn't have any hitches at all. Perfect for the job intended. Thanks RBC...In the end.

These guys are the best in the business. I’ve got a car that whilst not special it’s pretty rare (not a popular car I guess….) The roof box company not only had what I needed, they did a great package deal, and when they arrived the fitting instructions were really clear and it worked! Slightly short rubber T Slot filling strip sorted immediately.
Great customer service by really knowledgable people. Highly Recommended!

Great customer service and staff really know their stuff. I've bought roof bars, roof box, bike racks and snow chains from here. Also swapped some Thule lock barrels for free which they didn't have to do. I've spoken on phone for bits of advice on various product and it's clear the staff really know what they're talking about. Even if you could could save a few pounds at a generic online store I would choose these guys to ensure you get the right product and that there is proper customer service if needed.