The Roof Box Company Reviews 

Great service from initial advice to order and Quick delivery what more could you ask for.

when the package arrived damaged with a small item missing a replacement was sent straight away, no quibbling. Excellent customer service. Would recommend this company.

Emailed customer service with an issue I had with an old roofbox. Received a quick response with a link to the correct spare part. Order placed just after 2pm and the new strut arrived next day. Perfect service on all fronts. Highly recommend Roofbox.

Also made a phone call regarding this order which was picked up quickly and dealt with in a very professional and friendly manner. Very satisfied customer. Now I can go away tomorrow and not have the Roofbox clink me on the head again.

I wanted new fittings for existing bars after changing my car . Internet was no help . Messaged Roof Box and got prompt advice and assistance including with a follow up query- and parts arrived after about 4 days. Excellent service .

I have used roofbox before always found them exceptionally helpful when adapting my aero bars for each new car. I ordered a Thule outway hanging 2 bike rack for my car. Purchase was easy, arrive quicker than expected. I put it together as per instructions, washed my car then proceeded to fit to my vehicle. I couldn’t get it to tighten onto the car. Called the next day got hold of an amazing lady called Ella. She talked me through the process, raised a ticket included photos. After assessment Ella replied saying new one was on its way! No quibble! this is what service should be like! Ella you exceeded my expectations and blew me away with the quick decision 🤯. I would highly recommend roofbox customer service its second to none.

I bought a (towbar mounting) Altera Strada DL bike rack from The Roof Box Company in 2016.
It has been a great tool, being used on almost every holiday and weekend away for nine years. The sliding mechanism, allowing the tailgate of my pickup truck (Nissan Navara) to be opened, works perfectly.
This weekend the key broke, leaving me no alternative but to cut off the locking securing strap to release my bike.
I contacted The Roof Box company first thing Monday morning seeking help, via their contact page. Within 10 minutes I had a detailed reply from Charlotte, with links to all the products I needed to order (including a link for just the strap, as I thought I would need a whole clamp assembly, thus saving me money).
I ordered two keys, the strap and express delivery for £29.90, and they were delivered, 28 hours from my initial contact.
Great support, for a great product, from an efficient, genuine company. Can't recommend too highly. Many thanks.

I purchased some roof bars recently for my car, which arrived next day. I needed to get in touch with a question regarding the courier, so I called the team who were exceptional in getting my query resolved and cannot praise the customer services team highly enough - particularly Rory & Laura who went above and beyond to help. The products are also great - value for money and high quality. 10/10, 5/5, I couldn't rate them higher!

I ordered a roof box and roof bars a few years back. their communication was outstanding.

I recently had to contact them again as I got a new car, and the roof box struts lost their strength. The customer service is absolutely amazing. They talked me through my options for the bars, sent spare parts for the roofbox next day delivery, i would definitely recommend this company and will be buying from them again.

I ordered the Thule roof bars and the Thule 598 bike racks on a Friday afternoon, low
and behold, they were delivered to me in Kent on Monday morning, how is that for service. I placed the order by telephone with Clare because I needed her advice which proved invaluable. One thing I will say is that Thule state that you cannot open your panoramic sunroof, however, for some unknown reason we can with our Kia Sportage 2024 model.

Superb customer service from this company (especially Robin) to resolve issue with roof rack

We purchased an expensive buzz rack towbar bike rack from this company for up to four bikes, it’s a shame because the reviews seem good, the customer service has been good, but the quality is cheap and poor, it hasn’t lasted that long, it lives in our insulated garage and doesn’t make a journey further than 5 miles at a time, gets taken off and stored in my boot when not in use, so has minimal outside exposure.

The rack has never stay fixed to the towbar and swings side to side when driving (even when done up tight), followed the videos and instructions, even asked for customer service support.

It’s almost at the end of its life after 2 years, it has rusted all over from a tiny bit of rain on a journey home, some of the clamp clips failed within months, the clamp to fit to the towbar failed and the bolt is rusted.

I wish I have got a Thule like my friend recommended.

This was my second purchase from the Roof Box Company and they again have great service in terms of delivery etc. One factor that makes them stand out from the crowd is their lock swapping service which is just brilliant.

Ordered a Thule towbar bike carrier, which arrived promptly. I had trouble getting to seat on the tow bar, but one call gave me the solution. Excellent service!

Amazing service.
I ordered the wrong roof box. I emailed the company Sunday day time. Monday morning i had a response. They changed my order adjusted payment. Roof box arrived today. 10/10 brilliant

The roof rails I ordered for my Suzuki Ignis was perfect so pleased. Customer service is A1 would recommend the company to anyone Thank you

Bought roofbars and box. I wanted to change the bars after the order so emailed them using the online contact page and it was sorted with ease. Delivery was quick.

Getting the right bars and box to fit can seem like a bit of a minefield but the site takes most of that pain away as you can put your car make and model in and it shows your options.

So great to find a company that provides great customer service after you have purchased a product. A problem with my bike carrier was handled in a helpful and professional way and a repair was arranged in expert fashion. Congratulations for putting excellent customer service at the heart of your business.

Ordered a new set of roofbars to replace my previous set. Have used roof box company before. Unfortunately the box came without the fitting kit which had obviously come out during transit as the box had been hastily taped back up. I contacted the company about this and ti.e was if the essence as I was due to leave for my trip on Sunday. They got the replacement to me on a special delivery arriving on Saturday. Trip saved, great customer service!!!!!

Outstanding customer service from start to finish. Can’t be beaten on price after a long search across the internet. The Thule Key service is fantastic and refund processed at the end when I sent the locks back as the one key feature is a must get! I will make all my purchases through this company in the future to support them.

I've used this company a few times over the years and they have always been great.
Good customer feedback and support.