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Review summary

Created with AI, based on recent reviews

Evaluating 1,876 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the user experience, citing issues like unreasonable lag, frequent technical issues, and the removal of beloved classic avatars. People also reported problems with the product itself, such as technical problems leading to purchased items becoming unavailable after updates and gift cards not working. The app was frequently criticized for chat restrictions, age verification issues, and general instability. Customer service was a major point of contention, with many finding it unhelpful, unresponsive, and feeling like they were interacting with robots. Social media interactions also reflected a negative sentiment, with users expressing frustration over updates and a perceived lack of community listening. However, some customers mentioned that despite the issues, they still found some games enjoyable and appreciated the platform's continuous updates and availability on both mobile and PC. A few people also reported positive experiences with customer support, stating that their issues were resolved and items were recovered.

What people talk about most

User experience

Users describe negative interactions with the user experience. Many reviewers express frustration with the... See more

Product

Customers consistently note negative experiences with the product. Many reviewers express disappointment,... See more

Application

Consumers express significant dissatisfaction with the app. Many reviewers report that recent updates have... See more

Customer service

Reviewers express strong dissatisfaction with customer service, frequently describing it as unhelpful and... See more

Social media

Clients express significant dissatisfaction with the social media aspects of the platform. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I've played this wonderful game for 7 years, but I have been having trouble with reporting players who are disobeying the community rules and regulations. Including ones that use paid scripting (or ex... See more

Rated 1 out of 5 stars

My daughter received a Roblox gift card from her grandmother for her birthday. We scraped off the film over the code and tried to use it and Roblox stated it was previously used. We never used it befo... See more

Rated 1 out of 5 stars

Avoid buying gift cards! Company has not responded to two support requests regarding gift cards purchased and funds missing. Physical gift cards were purchased, redeemed, credit was issued and trans... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

roblox is ahh

Roblox has lost a LOT of players (including me) because of their horrible updates. I used to see games with over 10m+ players before the stupid ahh age check. Roblox. Fix your damn game. You are losing players. Haven't you realised what you have done? AND NOW YOU ARE GONNA SPLIT THE GAME MORE, ROBLOX KIDS, ROBLOX SELECT, AND ROBLOX. This is bs, look at you in 2013-2019? Wtf happened? It's freaking like diddy baszuki decided to one day say: "lets ruin the freaking game." FIX. YOUR. DAMN. GAME.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Son brought something by accident in a game, due to them annoying pop ups. Contacted Roblox via chat, apparently need to contact the developer. Tried to do this through the game, no luck. Roblox then say to try doing this outside of the game?! Cus that seems sensible. . I think not! Now got to wait 15 days to contact roblox again for a refund, which I'm not hopeful for.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Ass, just shitty ass.

Before the new updates: "Ah! What a nice day. Time to play some Doors! Oh, let's go! New Pressure update. Alright, I'll play Car Crushers 2." After the ASS updates: "Yo, uh, bro, wanna get on? What, no? I'll just play alone. Steal a Brainrot? Ew. BRO WHAT IS MY FACE??!!! I'm not wearing 3D clothing. Hey, wanna Connect? WHY IS THE BUTTONS BLUE?! I quit." And that is how I feel about Roblox. Some games are fine, but the new updates are trash.

18 April 2026
Unprompted review
Rated 2 out of 5 stars

Roblox is completely hacked

Roblox is completely hacked. Especially Shark Bite 2. They steal your pearls. Half of mine was taken overnight. Can't talk about it in forum. Hackers complete a round in seconds. Items can't be controlled by PC. NO ONE at Roblox listens at all.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I hate roblox for ts…

I hate roblox for ts…. WDYM ROBLOX KIDS AND ROBLOX SELECT ?? You could’ve come up with a GOOD idea and maybe LISTEN TO THE COMMUNITY…… I really wanna give this a zero, but the lowest I can get to is a one. Atp just switch to polytoria💔 I’m honestly really disappointed on whats been going on so far in 2026. And I don’t think I would want to play this anymore and play more of games like brawl stars and cookie run kingdom, games that LISTEN to their communities and make the experience more fun by each update. Not only worsening it. The amount of money I SPENT on this game, It’s like giving my money to a poor person who just wants to buy something stupid. Even game developers like Qwel and The developer team of Adopt Me are SO MUCH better than the developer of Roblox ITSELF. They actually added “stickers” aka basic COMMUNICATION.. Sure Trusted connections are a thing, but with the next update from Nevada, I don’t think I’ll talk to ANY of my friends since I’m going to “ROBLOX SELECT” Can’t wait till a couple months and I’ll be 16. Back into the original game and not those kid alternatives. JUST USE ACTUAL PEOPLE TO BAN P*DOS AND NOT USE AI.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Each update just makes it worse and worse. Terrible company

18 April 2026
Unprompted review
Rated 1 out of 5 stars

This app doesn't even deserve a star

This app doesn't even deserve a star. Unreasonable lag, constant exploiting, I'm just done with Roblox. I don't recommend anyone playing this app anymore. I feel like Roblox's peak ended up falling in mid 2025. Plus, the chat restrictions made it even worse. This is why lots of people end up quitting Roblox probably. Due to this AND games dying or even just plain boredom which I don't blame them at all. Overall, I am just done with this app. I don't even feel bad for all these lawsuits Roblox's is getting now. Unbelievable.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad Updates

Now we have to pay to make our games. Completely SHATTERING people's dreams. Another thing is that you can't chat anymore so it's really lonely in games too. And you can't even get people's reactions on your own games...

1 January 2026
Unprompted review
Rated 5 out of 5 stars

very good roblox service

while i was gooning on spin a baddie i got jumped and got dilded by diddy and then i joined femboy obby and gooned on there it was very good 5 stars i hate the new update i want too goon too kids but i cant sadly do it anymore i hate roblox

(joke)

16 April 2026
Unprompted review
Rated 1 out of 5 stars

i was playing on my account then i…

i was playing on my account then i slept the next day there was a ban message it was because of i linked with an account named jamiestansten? i do not know who the heck that is and i got perma mbanned for it roblox is dog water

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox is going downhill.

Roblox, what the hell happened to you lately? Roblox used to be such a cool and fun game a few years back until they decided to absolutely ruin their platform by first introducing 3D clothing. Until then it got only downhill with every update they released. And now we're here about to being forced to pay 5$ per month in order to publish a game (not really "powering imagination" anymore), being forced to verify your ID with the worst possible AI review system in order to chat (there goes the social part) and removing classic faces? THERE WAS ABSOLUTELY NO REASON TO DO THAT AND NO ONE WANTED THIS. Yeah roblox, I hate you now.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

If you have kids under 13 DO NOT let…

If you have kids under 13 DO NOT let them play roblox unless strictly MONITORED at all times! this platform is a dream come true for pedophiles! The game “brookhaven “ specifically but all or most of the games ive seen to date are click bait, violent , or not appropriate for most age groups and they still label the game as “minimal “ allowing all age groups to join! My daughter was invited to a “sleep over” on the brookhaven game on roblox by a pedo who held a billboard/sign stating “sleep over this way” then once at the house held another billboard saying” multiple under age children here no face” not sure what the no face part meant! my heart sank but thank God she was so excited about the “sleep over” and spoke out loud about it while i was in the room so i watched her play it and in the house of the “sleep over “ there was several other girl characters and one guy and the one who's sleep over it was said my daughter would have to sleep with the guy since it wasn’t enough beds ! the guy character said he doesnt mind sleeping with who ever ! how inappropriate is that! Roblox is now and forever permanently deleted in this household believe everything you hear this is a terrible platform full of pedos preying on the young minds! im pissed im sick to my stomach im disgusted may this app/platform roblox rot and burn like it should! Much better options for your children! this is exposing them to so much they shouldn't be exposed too and rotting their developing brains!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Roblox isn’t the same

I’m about to be fifteen but Roblox’s stupid ai thinks im twelve. this game used to be fun but now i cant even enjoy it and play with my friends or play some games because i look young. i stopped playing in 2021 but came back because my friends convinced me too and now i cant even play with them. i feel like they don’t even look at complaints. do better.

15 April 2026
Unprompted review

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