Robert Dyas Reviews 

Easy to find stock, ready to collect from my local store immediately after payment.

Hi my issue was around the website on line ordering. Althogih used no problem
For previous purchases-Had Four failed attempts on two different days main issue was a systems issue which I did email to clarify customer help & received pleasant response email- & finally on third day a call to customer service-also not helpful straightforward choices etc but finally got a human who was most helpful & I got sortrd! I had almost given up but order now placed. There was also an issue with my card having I think tried twice to pay but that was not my original
issue. Couldn't make the purchase in-store. As it was a lawnmower-! Hope the items are all I hope for on receipt.

Arrived within about a week of ordering, arrived packaged well. Easy to assemble despite very basic instructions. Seat fairly flimsey and flexible, not sure how sturdy they will be.

i purchased an item and i didn't receive it, ive to call every day to tdy get my money back, they keep telling me give me 24/48 hrs every time i call not acceptable

I love the cool box it’s the best iv seen in ages and good price

Decent furniture at a decent price. Speedy delivery too.

Service was very good but disappointed with 2 of products - JVL 'strong' clothes pegs & the 'heavy duty' refuse sacks.

Lovely friendly staff, who are also knowledegable.
Lots of interesting things and also things that you need regularly.

Very pleased with the shower chair but quite hard to put it together . I am a 85 year old lady and had to ask my son to finish it off for me as I could not get the shews things tight enough to be safe wish I had paid a bit more and had one made up but other than that pleased with it

When ordered it was to be delivered on Monday 3rd. When it wasnt and queried, was told it was to be delivered 4th. It wasnt, and the DX tracking code hasnt worked at any time so one presumes it hasnt even been despatched yet. Still waiting and its now 6th. Dyas must see that these third parties are letting them down. Dyas did waive the delivery fee (Thank You) but I doubt I will go through them again....................Postscript! Since Robert Dyas intervened after the above review, it WAS delivered on the 7th. Now upgraded to 3 stars

The item appears to have disappeared! Not the fault of Dyers other than why on earth use EVRI?? Calling puts me through to a robot! Email bounced back…Sorry to say that I’m just not a happy bunny!

Pleasant professional staff. Store clean and well laid out

Redhill, Surrey shop. I was having difficulty locating the item I wanted to buy. A lovely member of staff when asked knew exactly where to find them and she showed me straight away.
Then a different lady at the checkout was lovely to chat to and was happy to wait whilst I fumbled my way through my phone to find my dyas card.
Great staff, great help and patience. Thank you.

The assistant helped me access my account so I was able to benefit from discount on the item I bought . He was also cheerful and friendly!

Easy to find what you are looking for & items have good descriptions. Easy to order & kept updated on delivery etc.
Very easy process

A simple order with a million delivery and customer service issues. Zero accountability.

The staff are always very helpful and polite

Excellent. Very fast and efficient service. There was a problem with delivery, due to an error on the carrier’s part, but this was sorted out really smoothly and professionally. Highly recommended.