Robert Dyas Reviews 

56,357
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 16,474 reviews, reviewers had a great experience with this company. Customers often praise the products for their good quality and accurate descriptions. Many people also highlight the helpfulness and friendliness of the staff, both in-store and during delivery. Reviewers frequently find the online ordering process to be straightforward and convenient. However, some customers noted issues with delivery services, experiencing delays or incorrect handling. A few other people also felt that certain products were difficult to assemble, had missing components, or were not as sturdy as expected. Additionally, some reviewers mentioned problems with online orders, such as receiving incorrect or damaged goods.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the good range, competitive pricing, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising quick dispatch,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the easy online ordering... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more

Rated 4 out of 5 stars

The things I ordered were delivered promptly . I was surprised that the garden furniture came as a self assembly kit!! I don't remember reading it would be such, maybe I had a senior moment! Now I'l... See more

Rated 4 out of 5 stars

Arrived within about a week of ordering, arrived packaged well. Easy to assemble despite very basic instructions. Seat fairly flimsey and flexible, not sure how sturdy they will be.

Rated 4 out of 5 stars

Very pleased with the shower chair but quite hard to put it together . I am a 85 year old lady and had to ask my son to finish it off for me as I could not get the shews things tight enough to be saf... See more


Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(56,357)

15,433 reviews in the last 12 months

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Rated 4 out of 5 stars

Competitive prices

Competitive prices, good information about the product, was despatched in quick time, with the added bonus of a discount code due to being a new customer
Only downfall was not knowing which courier was being used so it was difficult to track down. As we all lead busy lives, it's good to know when things are coming and who's delivering them, that's my only niggle
Other than that
I love my new water feature

5 August 2026
Unprompted review
Rated 5 out of 5 stars

The wc pan required replacement

The purchased wc pan required replacement upon further inspection. Robert Dyas Customer Service arranged for a replacement pan to be delivered following my notification.
Customer Service was as good as could be expected. They were patient, courteous and professional in their written communications.
The replacement was delivered at the agreed time and day. Well done.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I looked at lots of companies before…

I looked at lots of companies before finding what I wanted at Robert Dyas. Price was competitive. Item was delivered and easy to assemble. So far it’s doing the exact job I wanted which is to enable me to move my umbrella easily with the sun.

4 August 2026
Unprompted review
Rated 3 out of 5 stars

Ordered item on 28 July and paid for…

Ordered item on 28 July and paid for next day delivery. Item did not arrive. Received email from delivery company that the item would be delivered by 9pm on 30 July. Not able to contact courier company except through chat bot so contacted Argos customer service, unfortunately, I did not find the service received satisfactory, big let-down! After much conversation, the item finally turn up on 30 July and the carriage was refunded

30 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Hello Yenn,

Thank you for your review and I am sorry to hear we did not fulfill this order on the specified date.

Whilst we strive to fulfill all orders on time, we are at the mercy of our courier partners and trust them to complete this.

Thank you for confirming you have received this and a refund of the delivery fee, however if you need anything further at all, please let us know.

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Amazing service

Amazing service. Product is just as described and the communication between myself and the delivery staff was excellent
The delivery staff were professional but friendly and respectes my property. I will buy again from Robert Dyas.

2 August 2026
Unprompted review
Rated 2 out of 5 stars

Paid £6.99 for next day delivery for nothing!

Paid £6.99 for next day delivery. Email mentioned it will arrive by a next day. Tracking number was not accepted by Evri ( worst delivery company in my experience) many calls to Robert Dyas but nothing changed regarding the tracking number. Arrived a day late, left at the doorstep without knocking a. Typical of Evri delivery people. The inflatable bed colour is different from the advert on website. Only slept on for one night by a relative so not sure what to give. Delivery money refund has not arrived into my account 5 days now after delivery.

31 July 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Hello Nahla,

Thank you for your review and I am so sorry to hear this.

So that I can look into this further, I have sent you a separate email requesting your order number.

Please can I ask you to respond at your earliest convenience?

Thank you in advance,

Jack - Robert Dyas Customer Relations

Rated 5 out of 5 stars

Great product.

Very easy to order & cheaper than another supplier for the same item. It was delivered a day early which was great.
Easy to assemble, took me less than 15 mins.

4 August 2026
Unprompted review

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