Robert Dyas Reviews 

I am always impressed by the courtesy, service and knowledge on the part of your Newbury branch shop.
This was especially true last Sunday when the young guy helped me to find a tiny and unusual light bulb for a John Lewis angle-poised lamp. He went to quite a lot of trouble and deserves praise.

I ordered a pop up gazebo last minute for a show. Delivery was fast and it came on time.

Customer service was excellent. Chatty helpful man.
Robert Dyas are value for money and always have something you need/are looking for that you can’t always get elsewhere.

I easily found what I was looking for and was helped by staff when I needed a tape measure

I always find the staff helpful and friendly

Website easy to use. Plenty of choice. Prefer to use a British company as opposed to Amazon. Goods arrived as described and within 2 days. Very happy.

The staff in Orpington are always so helpful and take me to exactly where the item I need is. Fantastic service and products at a reasonable price

The lady assistant was very helpful in finding what i needed

Great checkerboard rug! Good quality and delivered promptly.

Great service products and after sales would definitely recommend and buy from again. Thank you 👍

Great products at great prices supported by excellent customer service

Well laid out shop- easy to find what I was looking for

Good price for goods bought (2 Morphy Richards kettles) and delivery was on time, although they came on separate days which I did not expect, I phoned customer services and they assured me 2nd kettle was being delivered next day by Evri which it was, good company to buy from.

Honestly I wasn't going to leave a review yet, but as Robert Dyas prompted me for one before they'd even managed to deliver my order or respond to my query, I'll oblige..

So far the experience has been very poor. I ordered TV unit on the 25th of July. The Robert Dyas webpage had a big red stamp on it that said "Delivery BY the 31st of July".

Needing the unit quickly, I went and ordered based on that very definitive statement. The email also had the big red stamp saying "Delivery BY the 31st of July"

The 31st came and went, and so far all we had is an email to say it was dispatched. There is no tracking offered by this delivery service, so we have no way of knowing when it will be delivered so we can arrange to be home.

I contacted Robert Dyas support yesterday to ask for an update, and they haven't managed to respond yet.

But they did manage to email me to request I leave a review.

So far, Robert Dyas have mis-advertised, seemingly deliberately. Offer a very unreliable, poor & slow delivery service and are very slow with their customer support.

I've seen from other reviews they hide behind the excuse "its not us, its a third party delivery service" despite the fact THEY are the ones taking the money and selling it you, I'm not sure why they think its acceptable to deny responsibility for the order after they've got the money, but hey, thats companies these days I guess. Want the money, and want to provide as little in return as they can get away with.

A member of staff picked up the phone to answer my enquiry. They were very friendly when I arrived and double checked that the product was what I needed before my purchase.

I ordered some paint, it arrived completely spilled everywhere and leaking from the cardboard box. When I raised a complaint they asked for me to send it back in order to get a refund!!! Got messy and wrapped it in a load of bags, and sent off as asked- feel sorry for whoever will be opening that return lol

I have had a really disappointing experience when purchasing a Plum trampoline from Robert Dyas. I chose to purchase the trampoline from Robert Dyas as I thought it was a trusted brand, and I am also a regular customer. The trampoline was disappointingly delivered with 2 damaged parts which we only discovered when trying to build it, appreciate that this is directly a fault of Plum trampolines, however since raising this through both Robert Dyas and Plum the customer service experience has been underwhelming, with slow, sporadic replies, showing how unimportant we are as customers post purchase. I am still waiting an update from the standard reply once raising, and have no visibility as to when this will be resolved. I have written this review hoping no one else has to have the same poor experience, having received an email directly from Robert Dyas asking me to complete a review.

Excellent service and very quick delivery for a super product that was needed. Very reasonable price, not the cheapest on the market but happy to that little bit extra for a quality product. Know where to come in future. Thank you

Great service, delivery driver exceptional. Good product, needs a bit of thought with construction but all in all a good experience. Thank you.

Ordering online was very easy, price was the best we could find and delivery was 2 days earlier than expected. Would definitely use Robert Dyas again

The plastic bins are great, using the in the garage. They are the correct size for the racking and fantastic price, I purchased 9 of them. The delivery of these was really quick and that’s the standard delivery.