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Robert Dyas Reviews 

56,495
•
TrustScore 4 out of 5

4.1

Electronics Store
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Review summary

Created with AI, based on recent reviews

Considering 16,468 reviews, reviewers had a great experience with this company. Customers love shopping here, frequently mentioning that the store staff are exceptionally friendly and helpful, while the online ordering process is remarkably smooth and straightforward. People also appreciate the very competitive prices and consistently swift delivery times for their various household purchases. However, some customers also noted occasional issues such as delayed courier deliveries, missing hardware parts in furniture orders, or items arriving with minor manufacturing defects. A few people experienced frustrating communication problems or encountered difficulties when trying to track their parcels through the delivery system. Despite these specific drawbacks, shoppers generally remain satisfied with the overall service provided.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are well made, as described, and... See more

Delivery service

Users describe ambiguous interactions with delivery_service, reflecting a wide split in customer experiences.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as extremely helpful, friendly,... See more

Order

Consumers experience mixed feelings regarding their order process, with high disagreement levels among past... See more

Quality

People report ambiguous experiences with quality, reflecting a high level of disagreement among reviewers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was better than I expected , particularly as it turned up in a pretty small flat box , and I expected it to be 5 ft tall. The instructions to put it together were rather minimal , from the Chine... See more

Rated 4 out of 5 stars

Good service from Robert Dyas, good price on the item and despatched in a timely manner. Only let down by the carrier Yodel who always seem poor. Had the carrier cost refunded by Robert Dyas, proving... See more

Rated 5 out of 5 stars

Swan Retro Slow Cooker,3.5L A very nice appliance. Easy online ordering, payment and collection. Prompt communication when I could collect my item (The same day I ordered!)Very friendly staff who lift... See more

Rated 5 out of 5 stars

Ordered fold up soft play cube for a christmas present for my young daughters, it was already on offer and got a further £5 off for first purchase. Worked out alot cheaper than other places I have see... See more

Company details

  1. Electronics Store
  2. Kitchen Supply Store
  3. Lighting Store

Written by the company

Present on the high street since 1872, Robert Dyas is one of the oldest and most respected retailers in the UK. Offering everything from home appliances to garden furniture, DIY essentials to cleaning solutions, we pride ourselves on an innovative and diverse product range delivered with outstanding customer service.

Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(56,495)

15,565 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Item still not delivered no update from…

Item still not delivered no update from delivery tracking since 5/8/26 where is my shed?
Poor delivery service in my case

9 August 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Marty.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are really sorry to hear that your shed has still not been delivered and that there has been no further update from the delivery tracking since 05/08/2026.

We appreciate that you should be kept informed throughout the delivery process and I am sorry that this has not been your experience.

We can see that you have not yet raised a case with our Customer Care team. We would really like the opportunity to look into this for you and investigate the current status of your delivery.

Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case and contact us via our website and our team will respond within 48 working hours.

Once we have your order details, our team will be able to investigate this further and hopefully put things right for you as quickly as possible.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 3 out of 5 stars

Paid £6.95 for next day delivery did…

Paid £6.95 for next day delivery did not receive until the Wednesday but the pots are lovely

5 August 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Mr Burton

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are really pleased to hear that you are happy with the pots and that you found them lovely.

I am sorry however that your order did not arrive within the next-day delivery timeframe, particularly as you paid £6.95 for this service. I completely understand how disappointing it must have been to pay for a specific delivery service and then have to wait until Wednesday for your order to arrive.

We appreciate you bringing this to our attention, and your feedback regarding the delivery service will be noted. While we are pleased that you are happy with your pots, we are sorry that the delivery experience did not meet your expectations.

Thank you again for your review and for choosing Robert Dyas. We hope you continue to enjoy your purchase.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 1 out of 5 stars

I have not got my item

I have not got my item. There has been no communication with me via the delivery company. I was due to receive my items on 5th August and once I managed to get hold of the delivery company they said they had not received it and did not give a timeframe. If I was able to cancel the item I would have done as needed it as a gift for 8th August and now may miss the delivery… whenever it may come.

5 August 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Lauren.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

We are really sorry to hear that you have not yet received your item. I appreciate how frustrating and disappointing this must be as you have been expecting delivery since 05/08/2026.

We would really like the opportunity to look into the status of your order and see what we can do to help move this towards a resolution. Please reach out to our Customer Care team on 0333 0383 232. Alternatively, you can raise a case and contact us via our website and our team will respond within 48 working hours.

Please accept our sincere apologies for the inconvenience and disappointment caused. Hopefully, our Customer Care team can investigate this for you and put things right as quickly as possible.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 3 out of 5 stars

If you buy cheap you should accept…

If you buy cheap you should accept cheap, and this is what we got. The cushions arrived with muddy marks inside the polythene. Couldn't be arsed to box it all up and send it back so attempted to sponge out and now left with bigger watermark.
Assembling was a pain as one of metal bars in the side panel was bent, so bolt holes didn't line up.
Bent it back into shape and put it together.
Not a great experience for something that cost £150.00. Suggest QC open the box next time before shipping.

4 August 2026
Unprompted review
Robert Dyas logo

Reply from Robert Dyas

Good Afternoon Antony.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Robert Dyas.

I am very sorry to hear that your experience with your purchase was not up to the standard you expected.

We can appreciate how frustrating this must have been, especially when you had already received the item and did not want the additional inconvenience of having to package everything back up for return.

From what you have described this is certainly not the experience we would want for our customers and we appreciate you taking the time to highlight these quality concerns.

Your feedback regarding quality control and the condition of items before they are dispatched is appreciated and will be noted. We understand the importance of products arriving in the condition customers expect, particularly when purchasing larger items that require assembly.

If you require any further assistance from our team, please do not hesitate to contact us for further support. We will be happy to help with any concerns you may still have regarding your purchase.

Have a good day!

Sara - Customer Relations Executive
Robert Dyas

Rated 5 out of 5 stars

Excellent

Cheaper than John Lewis, free delivery, turned up a day earlier than anticipated and in perfect condition. What’s not to like?!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 2 packs of green plastic…

I ordered 2 packs of green plastic window boxes 8 in number to plant next years strawberry plants in these will be in the greenhouse for earlier crops these were perfect size deep enough just perfect they were in Dyases sale , good delivery and price well pleased .

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff and products

Lovely staff , great location in the kenilworth store and good prices for great quality items. Helped me out at the last minute with s click and collect order . Will definitely use again.

5 August 2026
Unprompted review

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