Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Took 5 days to respond to a error query…
Took 5 days to respond to a error query and fix it. By comparison Zoopla did this same in under 12 hours
25 October 2025
Unprompted review
Reply from Rightmove
Hi Alistair,
Thank you for taking the time to share.
We’re sorry to hear that it took longer than expected for your query to be resolved.
We always aim to respond within 2–3 working days, and we apologise that on this occasion it took longer.
Your feedback is really helpful, and we’ll review this to see how we can improve our response times in the future.
Thank you again for sharing.
Thanks, Rightmove.
Cheryl Hine provided 5-star support
Cheryl Hine provided 5-star support. She went above and beyond and is a credit to Rightmove!
24 October 2025
Unprompted review
Reply from Rightmove
Hello, Thank you for taking the time to share this 5 star review.
We're so pleased to receive this feedback for Cheryl and we'll be sure to share this with her.
Please do reach out to us at talk-to-us@rightmove.co.uk if you have any further feedback or suggestions
Many thanks,
Rightmove
Spoke to a lovely advisor called Kane…
Spoke to a lovely advisor called Kane at rightmove referencing done nothing but helped us answered all questions we had and kept ringing back to keep us updated and waited patiently more than several times for emails to come through to confirm everything was present and correct before ending calls well spoken and polite caring with bubbly energy. Couldn’t have had anyone to deal with it
23 October 2025
Unprompted review
Reply from Rightmove
HI Emma,
Thanks for taking the time to leave such a lovely review.
It's great to hear you had such a good experience and that Kane's work was appreciated. It really makes a difference to hear things like this.
I have passed this along to make sure Kane gets to see your review. Please don't hesitate to get in touch if there's ever anything we can help with.
Many thanks,
Rightmove
Frustrating user experience - why fix something that isn't broken
What an unfriendly, not useful user experience with the new map blobs, trying to be Zoopla or airbnb. It is near impossible to search an area and see where you would like to look - the neat pin before was absolutely fine. It helped to target an area/street - edge of urban, etc. Now, it's just a mess of boxes with prices all top of each other that sometimes cover the entire area you are trying to look at. Why fix something that wasn't broken and gave Rightmove an advantage or other competitor sites. Too frustrating to use, I'm afraid.
I did email a complaint but did not hear anything back, so am leaving a review here instead.
21 October 2025
Unprompted review
Reply from Rightmove
Good morning,
Thank you for your message and the information provided regarding the updates to the map view.
We are always looking to improve, so I have passed the additional information you provided as feedback to our developers.
Whilst we cannot make any promises, your feedback will be taken on board when looking at future developments related to the app and the notification.
If you have any more feedback or suggestions on how we can improve, do drop us an email at talk-to-us@rightmove.co.uk or give us a call on 01908712300.
Many thanks,
Rightmove
Reply from Rightmove
Hi Tom,
Thanks for taking the time to leave such a nice review.
I've made sure Cheryl has seen this so she knows her hard work is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Rightmove used to be my first call when…
Rightmove used to be my first call when searching for a new home till they started referencing. I sent my documents in but they couldn’t add up. I had to do their work for them. Then they said my landlord wouldn’t give me a reference but the landlord said they never contacted him. I’ve gone off Rightmove.
20 October 2025
Unprompted review
Reply from Rightmove
Hello Maxine,
Thank you for getting in touch and for sharing your feedback about your recent referencing experience. We appreciate that applying for a new rental can be a stressful time, and we always aim to make the process as smooth and transparent as possible.
We’d really like to review your application in more detail to understand what may have happened and where any miscommunication may have occurred, as the experience you’ve described is not reflective of the standards we set.
If you could please contact us directly at RLTcomplaints@rightmove.co.uk
, including your full name and the property you were applying for, we’ll be happy to look into this further for you.
Thank you again for taking the time to share your experience — we look forward to hearing from you.
Sold images data is wrong
Sold images data is wrong. I purchased my property in 2022, then In 2025 I listed the property for sale but due to no interest I took the property off the market.
A week after taking it off the market I went on to the sold section of Rightmove’s website and noticed that the images of my property from 2022 had been replaced with the images of 2025.. Which are not reflective of what the property looked like in 2022, and the thousands of pounds spent to get the property as it is today. Which was reflected in the resent asking price.
This was not the first time I had listed my property since purchased, I had listed earlier in the year with a different agent.
I can only assume that the image the first agent took had been uploaded on to the sold section as well, which could explain for the lack of interest when last put on the market.
I have asked Rightmove to put back the images that are relevant to the time and date last sold, but they say this is not possible.
They have said they can remove the images, but will only do so if I supplying them with reams of my Data, which I refuse to do.
Therefore the information attached to my property is fundamentally incorrect. ....and buyers, sellers, estate agents or anyone looking for price comparisons of houses in the UK are not see the fact about my property, of which I have no doubt is not an isolated case.
I strongly believe that the reason there was so little interested in my property when listed for the second time is due to Rightmove, misleading Sold section of their website.
So how I see it the sold section of Rightmove is not fit for purpose and is blatantly misleading.
The date of my experience was the last communication I had with Rightmove, who have now closed my complaint, meaning the false misleading images of my property are still on their listing and will remain indefinitely are totally unacceptable
4 October 2025
Unprompted review
Reply from Rightmove
Good morning Linda,
Thank you for your reply.
We understand your concern regarding the removal of your sold house prices images and listing information.
The reason we have this process in place is to protect you against anyone requesting removal maliciously.
To proceed with the removal, we require a valid ID to confirm your identity. These requests are processed under the Right to be Forgotten, which can only be initiated by you, the data subject.
Without valid identification, we cannot verify your request and cannot proceed with the removal.
If you have any questions, or need anything else, please call us on 01908 712 338.
Many thanks,
Rich
Always impressed with the customer…
Always impressed with the customer service team, they all seem to be able to get the job done and resolve issues promptly for us! Thanks to Bali and the rest of the team for your assistance!
17 October 2025
Unprompted review
Reply from Rightmove
Hi Fraser,
Thank you so much for your kind feedback!
We’re really pleased to hear that you’ve consistently had a positive experience with our customer service team. Bali and the rest of the team will be delighted to know their support has been appreciated.
We truly value your continued trust in us and are always here if you need any further assistance.
Kind regards,
The Rightmove Team
Rightmove Property purchase date wrong by 10 years .
I contacted Rightmove as they are showing the incorrect date I purchased my property I supplied 100% proof their entry is incorrect but they will not amend it or remove it. I purchased the property over 10 years ago which it clearly shows in the land registry but Rightmove have it as being purchased 1 year ago which is greatly affecting the sale of the property as people put in offers that are accepted then hugely reduce them when they view property history on Rightmove . When they are told Right move have it wrong they feel there is something not quite right and withdraw their offer. It has happened several times.
16 October 2025
Unprompted review
GREAT
Smooth, straightforward, and genuinely helpful.
This was my first time being vetted by Rightmove, and I was pleasantly surprised by how easy it was. No endless forms or pointless questions — just a clean, simple process. I had a query on my end because my accountant hadn’t replied to their email, so I had to chase him up. Once he finally responded, I spoke with Guy Brown and Carli Dodd, who were both incredibly understanding and helpful. They explained everything clearly and made the whole experience stress-free.
15 October 2025
Unprompted review
Reply from Rightmove
Hi Mont,
Thank you so much for taking the time to leave such a thoughtful review.
We're really pleased to hear your first experience with us was smooth and straightforward.
We're especially glad that Guy and Carli were able to support you so clearly during the process.
I will make sure they see your kind words. We know how important it is to feel informed and at ease when navigating something new, so it's great to hear we hit the mark for you.
If there's ever anything else we can help with, don’t hesitate to reach out. Wishing you all the best with your next steps!
Warm regards,
The Rightmove Team
5 stars
5 stars - Cheryl acknowledged and resolved my problem immediately, great service!
10 October 2025
Unprompted review
Reply from Rightmove
Hi Simon,
Thank you for the five-star review!
We're thrilled to hear Cheryl was able to assist and resolve your query.
I have passed this feedback over to her.
For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Thank you,
Rightmove.
Don't know when to give up
Don't know when to give up
I have used them to look for properties, but in exchange, you are bombarded with emails about this and that.
Fed up with them sending all these emails, I unsubscribed.
Guess what?
The emails still keep coming.
Well Rightmove, you'll be pleased to know that you have joined the blocked senders list, awarded junk/spam status.
Well done.
Well what does the unsubscribe form the email mean when you keep sending emails from Rightmove?
For Rightmove read Right pain.
8 October 2025
Unprompted review
Reply from Rightmove
Hi Philip,
Thank you for getting in contact.
We’re here to help and would like to discuss this in more detail to assist with resolving this.
If you have unsubscribed from property alerts, the emails you are getting may be related to your marketing preferences:
You can add and change your marketing preferences in your My Rightmove account.
To change marketing preferences?
Sign in (if you haven't already)
Click the 'Account Settings' option within My Rightmove
Click the 'Contact Preferences' button to make your changes.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist further.
Many thanks,
Rightmove
website is a waste of time literally doesnt work
Worst website ever ive submitted 10 enquires in the last 3 weeks, not received one email. the verrification process doesnt even work, ive never received an email which is impossible to submit an enquirey. Tried to register, dont receive confirmation emails, tried to re do password, nothing.
6 October 2025
Unprompted review
Reply from Rightmove
Hi Natasha,
Thank you for taking the time to leave this feedback and we apologise for your experience so far.
We'd like to help get this fixed for you, please send over an email to talk-to-us@rightmove.co.uk and one of our Technical Care Specialists will be happy to help.
Many thanks,
Rightmove
Excellent customer service
Excellent customer service communication. Problem resolved quickly and efficiently
6 October 2025
Unprompted review
Reply from Rightmove
Thank you for the five-star review and feedback about the positive customer service received.
For any additional feedback, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Thank you, Rightmove
Can't register or sign in
Can't register or sign in. If I enter my email then I am not given an option to register. If I ask for a password reminder the email never arrives, not in my inbox or spam. Pointless.
27 September 2025
Unprompted review
Reply from Rightmove
Hi James,
Thanks for flagging this. We’re really sorry to hear about the trouble you’ve had signing in and registering.
That definitely shouldn’t be happening. If you’re not receiving the password reset email (even in your spam folder), it could indicate a technical glitch or an issue with how the account was set up. We completely understand how frustrating that must be, especially when you're just trying to get started.
We’d love to get this sorted for you as quickly as possible. If you’re able to reach out to our support team at talk-to-us@rightmove.co.uk or 01908 712300, we can investigate your account directly and help get you signed in.
We really appreciate your patience and hope to get you back up and running soon.
Thanks,
Rightmove
New UI draw a search is terrible
The new UI to draw a search is so much worse than the previous one. The rail at the bottom was super useful. Also when you clicked on a house it would find it in the rail so you could decide whether to click. I wonder if they made it worse by design to make people go through the other search and see more ads. Really disappointed. It was the one advantage over Zoopla.
27 September 2025
Unprompted review
Reply from Rightmove
Hi there,
Thanks for taking the time to share your feedback. We really appreciate it.
We're genuinely sorry to hear that the new search isn’t working as well for you. The rail feature and the way properties were highlighted in the past clearly added value to your experience, and it’s disappointing to know the current setup feels like a step backwards.
We want to reassure you that our aim is never to degrade usability. The recent changes were part of a broader redesign aimed at enhancing performance and clarity across devices. We’re actively listening and passing these points to our product team.
Your trust matters to us, and we hope to earn it back by making meaningful improvements. If you're open to it, we'd love to hear more about how the new design is impacting your search and to see if there is anything we can help you with. Please feel free to drop us a line at talk-to-us@rightmove.co.uk. Alternatively, feel free to call us on 01908 712300
Thank you again for helping us do better.
Thanks,
Rightmove
excellent response from customer…
excellent response from customer service extremely swift and professional and sorted my query withing minutes thank you so very much
19 September 2025
Unprompted review
Reply from Rightmove
HI Debby,
Thanks so much for taking the time to leave a review.
I'm glad we were able to help, it really makes a difference hearing things like this.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
I asked for help with a new listing
I asked for help with a new listing, had a response instantly - problem solved! Thank you Jamie Birley !
18 September 2025
Unprompted review
Reply from Rightmove
HI Daniella,
Thank you for taking the time to leave a review.
We’re thrilled to hear about your positive experience with Jamie and Rightmove.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks,
Rightmove
TENANTS BEWARE 31 BEMISTER ROAD BH9 1LG
TENANTS BEWARE – DO NOT RENT FROM THIS LANDLORD / AGENT
31 BEMISTER ROAD BH9 1LG
My experience has been awful and I wouldn’t want anyone else to go through the same. After leaving the property in SEPT 2025, they kept £560 of our deposit for issues that were pre-existing, approved by them in writing, or general wear and tear.
They relied on an old, inaccurate video as “evidence.”
They charged us for items I had written permission to leave behind.
They deducted for things that were already damaged before we moved in (cracked sink, broken freezer drawer, marked walls, curtains that were repeatedly fixed during the tenancy).
There were persistent rat infestations that were never fully resolved despite multiple reports. THIS HAS BEEN PRESENT SINCE 2021
When challenged with photos and videos, they dismissed everything and hid behind the DPS decision I accepted while abroad — before I had seen their so-called evidence.
This behaviour is unacceptable. If you value honesty, fairness and transparency, avoid them completely. There are far better and more professional agents and landlords out there.
ABSOLUTE SCAM!!!!!
27 August 2025
Unprompted review
Reply from Rightmove
Hi Marisa,
Thanks for taking the time to leave your feedback and we're sorry to hear of your experience.
Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.
In the first instance, I would recommend raising a formal complaint in writing to your Estate Agent so that they’re aware of this and have the opportunity to look into this for you.
Once you’ve gone through the agent’s in-house complaint’s procedure, you can then escalate it to the appropriate Governing Body if the outcome of your complaint isn’t satisfactory. We’re not a governing body here at Rightmove which means that we don’t have regulatory or enforcement powers over agents or landlords.
If there's anything else we can do to help, you can also contact talk-to-us@rightmove.co.uk for more direct support.
Many thanks,
Rightmove
Extremely unprofessional and unhelpful.
Extremely unprofessional and unhelpful.
4 September 2025
Unprompted review
Reply from Rightmove
Hello Ayesha,
Thank you for your message.
I’m here to help and would like to discuss this in more detail.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist.
Many thanks,
Rightmove
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