Its way past time that rightmove updated it search options to stop estate agents manipulation of the results e.g. allowing an entry showing “offers over” without the ability to remove those results... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The support team on this occasion did come back to me after raising the query just after 8am, in recent times it has been after 9am before any contact. However, i have spent far too much time on a pro... See more
Company replied
Those that are listing Leasehold properties, make sure that the Lease/Rent/Service charges are explained upfront on the listing or link to the contract... and without the need to ask! I see tha... See more
Company replied
I sent a notification of error to Rightmove on the 6th April - the 3rd in about a month. It took them until the 15th to get back to me to confirm it had been corrected. Whilst I appreciate they fixed... See more
Company replied
Company details
Written by the company
Rightmove is the UK’s number one property platform, advertising over one million properties at any one time on behalf of the UK’s top estate and letting agents, new homes developers and commercial property professionals
Contact info
33-34 Soho Square, W1D 3QU, London, United Kingdom
- www.rightmove.co.uk
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Not everyone wants Auction
When searching online why do you automatically set auction as an option. 90% of people searching aren’t interested in auctions. Yet it’s switched on as an option?
3 December 2025
Unprompted review
Reply from Rightmove
Hi,
Thanks for taking the time to leave a review and share your feedback.
I appreciate it can be frustrating to see listings that are not suitable in your search results.
By default, our searches will show you all listings which are available in the area you have searched.
However you are able to use our filter to remove auction properties from your search results.
If you ever have other feedback, or if there's something we can help with, you can also reach us at talk-to-us@rightmove.co.uk
Many thanks,
Rightmove
Reply from Rightmove
Hello Andrew,
Thank you for taking the time to share your 5 star review. We're pleased to hear that your problem was resolved so quickly.
If you have any further feedback or suggestions, please reach out to us at talk-to-us@rightmove.co.uk.
Many thanks,
Rightmove
cold call trying to scare me into…
cold call trying to scare me into buying insurance from them
29 November 2024
Unprompted review
Reply from Rightmove
Thank you for your message, Fred.
I’m here to help and would like to discuss this in more detail with you to understand in more detail the experience you've had.
Please call me at 01908 712 300, or share your contact number to talk-to-us@rightmove.co.uk, and I can call you back to assist.
Many thanks,
Rightmove
I contacted Rightmove customer service…
I contacted Rightmove customer service to ask that they change the location for my village. Although it is in one county, the postal town was in another county. This meant that when people searched, they were not able to get accurate results and the address was not quite right. Anyway, I did not hold out much hope of even getting a response. However, I could not have been more surprised. I got a very rapid automated response - still not confident a human would contact me... shortly followed by a very helpful Bali who followed the request through to completion. They also took the time to send a 'We are still on this!' update so that I was not left hanging. There are many other companies who could learn a lot from this exceptional standard of service from a very large company. Thank you to every one involved in resolving this matter. I feel very empowered that I was able to effect change with the help of a great customer support team. Well done, Bali and Rightmove!
24 November 2025
Unprompted review
Reply from Rightmove
Hi Sarah,
Thanks for taking the time to write such a lovely review.
It really makes a difference to hear things like this. I am so glad Bali was able to help with your issue.
I have made sure he has seen this so he knows his good work is appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
Keep up the good work on our move mr…
Keep up the good work on our move mr Jake drew
Very pleased with being kept in the loop
21 November 2025
Unprompted review
Reply from Rightmove
Hi Tim.
Thank you for taking the time to leave us a review.
We’re thrilled to hear about your positive experience with Rightmove and Jake, who dealt with your query.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove.
Rightmove in Lanarkshire
Rightmove in Lanarkshire.
Have good customer service
Thanks for your helped Alex
I moved into my property very quick.
22 November 2025
Unprompted review
Reply from Rightmove
Hi Alahgi,
Thank you for your review!
We’re thrilled to hear about your positive experience with Alex and Rightmove.
If you have any further feedback or require assistance, please reach out to us at talk-to-us@rightmove.co.uk.
Thanks, Rightmove
Really helpful and prompt service
Really helpful and prompt service from Cheryl Hine in the customer technical care team.
21 November 2025
Unprompted review
Reply from Rightmove
Hi Rachele,
Thanks for taking the time to leave a review.
It's great to hear Cheryl was able to help, it makes a huge difference to see reviews like this.
I have made sure she see's this so she knows she is appreciated.
Don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
So helpful
Maddie was fantastic - incredibly helpful in setting up our admin access and property features. Jon, our account manager, is always full of ideas and consistently finds new ways to boost our viewings and enquiries. We wouldn’t hesitate to recommend
20 November 2025
Unprompted review
Reply from Rightmove
Hi Laura,
Thanks for taking the time to leave such a lovely review.
It really makes a difference to hear things like this. I've made sure they have seen your review so they know they are both appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove.
Cheryl was brilliant and went above and beyond assisting me today
Cheryl went above and beyond in helping me today, and went to a lot of trouble to help with my problem
I cant thank her enough
Richard
19 November 2025
Unprompted review
Reply from Rightmove
Hi Steve,
Thank you for taking the time to leave us a review.
We’re thrilled to hear about your positive experience with Rightmove and Cheryl, who dealt with your query.
If you have any further feedback or require assistance, please email us at customersupport@rightmove.co.uk.
Thanks. Rightmove.
Reply from Rightmove
Hello,
Thanks for taking the time to leave a review and share your feedback.
I'm sorry to hear about the experience you have had and we would like to look into this further for you.
If you are able to, I would recommend contacting us at talk-to-us@rightmove.co.uk so we can understand in a bit more detail what has happened.
Many thanks,
Rightmove
Rightmove you need to vet the agents…
Rightmove you need to vet the agents and the properties those agents are selling on your platform in more detail. We've just lost out on a property after spending over £3K on fees, only for the survey to uncover serious structural issues, the agent to deny these issues and the property to be back on Rightmove at the previous asking price without any mention of the serious structural issues uncovered. The agent in question is Lakshmi from West Wales properties and the property in question is Bronhawen, Pontgarreg, near Llangrannog. Surely Rightmove must insist on seeing the results of surveys or should press agents for a more transparent summary of the properties advertised?
3 November 2025
Unprompted review
Reply from Rightmove
Hello Wayne, Thank you for taking the time to share this feedback and we're sorry to hear of your experience.
So that we can help look into this further for you, please can we ask you to send over an email to talk-to-us@rightmove.co.uk and this will be shared with the relevant team.
Many thanks,
Rightmove
Jordan….
Jordan….. that’s my review, just Jordan
Totally charming, amazing customer service, so happy with the utility bill I signed up for, it felt honest and genuine and I couldn’t happier!
Take the wages from the big guns, and give some to him! I wouldn’t have signed if it wasn’t for him, I know how these things work but after speaking to him and how genuine he was, I did it
17 November 2025
Unprompted review
Reply from Rightmove
Hi Sam,
Thank you so much for taking the time to leave us a 5-Star review for Jordan.
I have passed your feedback over to them, as I'm sure they will be really pleased to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove
Bali Mendes
Bali Mendes
Sorted an issue out with connection to Rightmove Plus with efficiency.
Very Helpfull
13 November 2025
Unprompted review
Reply from Rightmove
Hi James,
Thanks for taking the time to leave such a nice review.
It's great to hear Bali was able to help with your issue. I have made sure he has seen this so he knows his help was appreciated.
Please don't hesitate to get in touch again if there's ever anything we can help with.
Many thanks,
Rightmove
Big shout out to Rightmove's start…
Big shout out to Rightmove's own star Landlord and Tenant Services Executive - Danni O. Danni is a consummate professional, extremely knowledgeable and expert in her field. Danni went above and beyond in her job motivated by her desire to ensure I had the appropriate policy and cover for my property. I was most impressed by the initiative and trouble Danni went to in her natural desire to help. I hope her bosses take note! Danni does a great job and is a fantastic brand ambassador and advert for Rightmove. Many thanks again & keep up all the good work! RH
12 November 2025
Unprompted review
Reply from Rightmove
Hi Robert,
Thank you for your review.
We’re thrilled to hear about your positive experience with Danni. I shall pass your feedback on to Danni's managers and team.
If you have any further feedback or require assistance, please reach out to us at customersupport@rightmove.co.uk.
Thanks, Rightmove
I am looking at selling
I am looking at selling, but the cost of the add through an egent is ridiculous. If you want to buy, better look at Zoopla or onthemarket because I cannot afford to sell at that price a property that I am selling cheap.
10 November 2025
Unprompted review
Reply from Rightmove
Good afternoon Marquez,
Thank you for getting in contact.
Rightmove is a property advertising portal for estate agents and is not directly involved in the sale of properties.
Please call us on 01908 712 300, so we can understand, in more detail, the query you have.
Many thanks,
Rightmove
I have moved many times but have never…
I have moved many times but have never had such a good Estate Agent as Abode Estate Agents in Westcliff.
It took 6 months to complete the sale due to a chain of 4 but Jeffrey and Ellison were so helpful and it helped so much to have Jeffrey contacting us all once a week for an update to see if he could help in any way. This made an enormous difference to everything just to know someone was in your corner. Many thanks to all the amazing staff. I would recommend Abode to everyone.
1 October 2025
Unprompted review
Reply from Rightmove
Hi there,
We're so pleased to hear your positive feedback of Abode Estate Agents.
Here at Rightmove, we are the advertising website for Estate and Letting Agents. We don't have any direct involvement with the selling or renting process of properties as we aren't an Estate Agent ourselves.
We recommend reaching out to Abode and sharing your feedback with them, they'll be thrilled to hear it.
Many thanks,
Rightmove
I kindly received the great help from…
I kindly received the great help from Amy today from rightmove all went successfully and I’ve passed the reference s on all areas with flying colours today 🤗🤗🤗
A massive thanks to Amy from rightmove who was awesome kind and freindly in answering all my questions a star ⭐
7 November 2025
Unprompted review
Reply from Rightmove
Hi Stephen,
Thanks for taking the time to leave such a nice review.
It's great to hear you had such a good experience with Amy, I have made sure she has seen this so she knows her work is appreciated.
Don't hesitate to get in touch if there's ever anything else we can help with.
Many thanks,
Rightmove
great experience and very helpful
5 November 2025
Unprompted review
Reply from Rightmove
Hi Daniel,
Thank you for your review!
We’re thrilled to hear about your positive experience with Rightmove.
If you need anything else, please get in touch at 01908 712300 or email us at customersupport@rightmove.co.uk.
Thanks, Rightmove
Had an issue with using rightmove plus…
Had an issue with using rightmove plus on a tablet and Cheryl helped me, very patient and we resolved the issue, thanks Cheryl!
3 November 2025
Unprompted review
Reply from Rightmove
Hi Chad,
Thank you for the five-star review! We're thrilled to hear about your experience.
For any additional feedback or assistance, feel free to email us at talk-to-us@rightmove.co.uk or call 01908712300.
Thank you,
Rightmove.
Bali has been an excellent help and has…
Bali has been an excellent help and has great customer service and speedy response times! Highly recommend
3 November 2025
Unprompted review
Reply from Rightmove
Hello Rebecca,
Thank you for taking the time to leave us a 5-Star review.
I have passed your feedback over to Bali as I know he will be pleased to hear this.
If you need anything else, please do get in touch at talk-to-us@rightmove.co.uk or give us a call on 01908 712 300.
Many thanks,
Rightmove.
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