Rifra Reviews 8

Please do me a favor and NEVER work with this company! At first all goes well, their stuff is pretty and the first person very helpful. Then you pay the 50% to finalize your order and that is where the customer service ends! Impossible to get them on the telephone, the order doesn't come when it is supposed to, they do not answer. Meanwhile you are getting more frustrated than you probably ever have in a renovation project. Then they blackmail you saying unless you pay the remaining 50% they won't install, so you do. Then they show up 3 months later instead of the week you paid. And if you want to change anything they refuse to give your money back. Once installation is finished you never hear from them again even if there are problems they should fix. In 20 years of renovating houses this is by far the worst company I have ever worked with!

NEVER again Rifra!!!
We hired Rifra to renovate the kitchen and bathroom of our holiday apartment in Locarno. At first, everything seemed perfect – we received friendly advice at their showroom in Locarno, and we really liked the proposed concept.

However, shortly after signing the contract, the problems began. Our contact person suddenly disappeared, and every employee we dealt with – including the CEO – proved to be completely incompetent, overwhelmed, and utterly indifferent to our project. There were several price increases because, all of a sudden, they claimed that certain things could not be done as originally agreed in the contract.

Then came the delivery delays. My husband had to constantly chase them, otherwise we would probably still be waiting today!

There were also a number of defects, only some of which were fixed (here too, only after several emails and repeated follow-ups)
E.g. The refrigerator door still jams, but Rifra no longer responds to our emails.

They also did not use high-quality materials as promised! The shower glass has small cracks, and the shower tray developed stains after only a short time, even though we clean it properly and frequently.

We will never hire Rifra again. We are currently renovating our other apartment with a different company, and everything there is running smoothly.

We strongly advise everyone to stay away from Rifra – a true nightmare!