Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quali... See more
Company replied
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As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more
Company replied
Delivery was faster than stated. Clearance tv looks like it has only been opened and returned- plastic covering was still on and accessories still in their packaging. After sales team were great on an... See more
Company replied
The best customer service I have experienced from any retailer. I bought the WiiM Pro streaming device, but there was a hardware issue. I phoned up and was immediately put through to someone who was f... See more
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Reply from Richer Sounds - Websales
Thanks for the positive feedback and rating, we really hope you enjoy the new purchase!
The Customer Experience team
Website straightforward to navigate and…
Website straightforward to navigate and fast delivery
3 August 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Ordered easily and delivered on time.
Ordered easily and delivered on time.
Set up was straight forward. Didn't require any further assistance although it was offered
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
A good buying experience
Website is easy to use with a good price for the product and delivery within 3 days. A good buying experience.
30 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Efficient service, good price, great product
Very efficient service, from website, order process to delivery.
My old Celestion active subwoofer had given up the ghost after 20+ years of good service.
Researched a replacement speaker and a supplier. Chose the SVS 1000 pro from Richer sounds and all went very smoothly. The speaker arrived fine in just a few days and is amazing like being in the cinema or at a concert but so clean and clear. One minor gripe is that the shipping company delivered to my neighbour when we were in the house (expecting the delivery).
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
The RicherSounds service I have come to expect
I ordered the radio online and it was exactly the product I wanted and at a competitive price. The delivery was prompt and efficient.
All together the sort of RicherSounds service I have come to expect. Thank you
27 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
No issues as always, great company
I default to Richer Sounds for the relevant products. No issues as always, just a great company, one of the few who still put effort in.
26 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Unfortunately your delivery company BJS…
Unfortunately your delivery company BJS let you down. The delivery man asked to use my toilet when he had delivered the goods, he covered the floor and walls in water and made a terrible mess. I had to clean the bathroom afterwards. Trail of water and wet footprints across my hall way. I was excited to receive my new TV but this left a very unpleasant feeling.
The actual goods are great and love the new set up, but the delivery experience has left a bitter feeling.
NOTE: Richer sounds have immediately reacted to this review and made contact with me to apologies and to escalate the feedback with the 3rd party delivery company, who have breached policy. Things don’t always go right, that’s life, but Richer have responded well to the situation which I was happy with.
22 July 2026
Reply from Richer Sounds - Websales
I was extremely concerned to read your comments and I'm so sorry that you had that experience, which has clearly let down what should be an enjoyable purchase.
This is unacceptable of course, and we are investigating urgently with the 3rd party contractor, and have made it abundantly clear in the meantime that the driving teams must adhere to our policy of never asking customers to use their facilities.
In the meantime, our customer service team will contact you directly with further apology and to put this right..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Great CD players for the price!
My Husband has quite a collection of CD's so we purchased a CD players for just under eighty pounds. Great sound from Richer Sounds and delighted with it.
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Great prices & fantastic products at a…
Great prices & fantastic products at a very good price. Well done.
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Product arrived quickly and works well
Product arrived quickly and works well. Does what I wanted it to.
31 July 2026
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great Honest service about pricing and fast delivery
I purchased some Bowers and Wilkins headphones form Richer Sounds from their website. The delivery was very quick and the headphones themselves are great. The cost on their website and other providers changed a few weeks later and after an email they immediately refunded the difference just as their website suggested and with no fuss at all, just another quick email and it was done.
12 June 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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