Richer Sounds - Websales Reviews 

21,347
TrustScore 5 out of 5

4.9

3 - 4 Hankey Place, SE1 4BB London, GB


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Rated 5 out of 5 stars

Delivery was faster than stated. Clearance tv looks like it has only been opened and returned- plastic covering was still on and accessories still in their packaging. After sales team were great on an... See more

Company replied

Rated 5 out of 5 stars

Excellent service as usual. Everything on the website is good quality and competitively priced - just need to decide the most appropriate at a price I can afford. All items offered are of good quali... See more

Rated 5 out of 5 stars

As always Richer Sounds are brilliant. From ordering online and using the VIP club to communications and delivery feeling like a personal service. Delivery was super fast too Always use RS u... See more

Company replied

Rated 5 out of 5 stars

Easy to order item required. Prompt next day delivery in the time spots given,regular email updates. Members of our family have purchased from Richer Sounds several times now. Very Happy with the serv... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

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4.9

All reviews

(21,347)

24,168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richer Sounds have always been and…

Richer Sounds have always been and continue to be a brilliant company. Excellent value, amazing warranty and great service.

4 August 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Exact TV we were after at the best…

Exact TV we were after at the best price we could find. Delivery was a few days earlier than expected which was a bonus. Excellent experience end to end.

4 August 2026
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Reply from Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Can't fault the service i purchased the…

Can't fault the service i purchased the samsung soundbar q990f with the voucher prize top tier kit i paid for next day delivery and arrived around 4pm
Well done on price and service thank you

3 August 2026
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Reply from Richer Sounds - Websales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

their site was easy to navigate to…

their site was easy to navigate to exactly the item i wanted, the prices are always good and delivery was prompt with no worries i will keep using them for all my audio needs

4 August 2026
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Reply from Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent Service

Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise to DPD as courier.

4 August 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The best products at the best prices

The best products at the best prices. Excellent knowledgeable advice. Fast reliable delivery.

29 July 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great customer service

Flawless ordering and delivery. There was a problem with the TV once unpacked. Spoke with customer services who resolved immediately and ensured everything was sorted with minimal inconvenience. Absolutely spot on customer service and pleased customer.

3 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quick Delivery of a 43" TV Online Purchase

I placed an order online on 1st Aug for a 43" TV for my bedroom after my old one had run its course.
I was expecting delivery on the 10th Aug., and, much to my delight, it was delivered on 4th.
Excellent. Not having to wait long for a replacement was great news.
It was well packaged and exactly as described.
Good service and great value.

4 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

So impressed with the ordering process…

So impressed with the ordering process and the speed in which it was delivered. Absolutely love my stereo the sound is amazing. Would definitely order again without a doubt x

4 August 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

A good experience purchasing audio kit…

A good experience purchasing audio kit from the website. Straightforward, competitive prices and quick delivery. Happy with purchase & will come again.

4 August 2026
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Reply from Richer Sounds - Websales

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent-easy to navigate website

Excellent-easy to navigate website, smooth ordering process. Great communication on delivery. Makes life easy

3 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

It seems they care

Best price, and brilliant service. Even the logistics partner chosen seemed a step above. And a great TV of course.

3 August 2026
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Reply from Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Brilliant Customer Service

Brilliant Customer Service - TV arrived damaged and was replaced within a few days. Courier company picked up damaged device and swapped it with a new device.

3 August 2026
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Reply from Richer Sounds - Websales

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great Service

The process of ordering and delivery went without a hitch

3 August 2026
Richer Sounds - Websales logo

Reply from Richer Sounds - Websales

Thank you for your wonderful feedback

Rated 5 out of 5 stars

As always great curated range of kit

As always great curated range of kit - just wanted some basic desktop monitor speakers with flattish response. These are perfect for the job and better than deserved for the price!

3 August 2026
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Reply from Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

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