Very efficient service, from website, order process to delivery. My old Celestion active subwoofer had given up the ghost after 20+ years of good service. Researched a replacement speaker and a supp... See more
Company replied
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Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday deli... See more
Company replied
Manhattan Aero Freeview box. Ordered afternoon of 03/08/2026 and was delivered to me morning of 05/08/2026. Excellent service and Richer Sounds kept me informed of progress throughout. Also praise... See more
I have purchased 2 items from Richer sounds. Their service and customer support is excellent. They use a very good delivery service. Everything was as they said it would be. I called them to ask advi... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
3 - 4 Hankey Place, SE1 4BB, London, United Kingdom
- 0333 900 0065
4.9
Excellent
21K reviews
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Great product
Great product
Delivery people contacted before arriving
Delivery was within time slot
Very helpful put product in space I had made
3 August 2026
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Hisense 40"QLED TV
Ordering process was simple, but disappointed with the DPD Driver who was rude and drove away without informing us why our package was not delivered as we had paid additional fees for Saturday delivery.
Spoke with Ashley at Customer support who was very helpful and agreed to refund us the cost and arranged for the TV to be delivered on Monday.
The package arrived on time on Monday and the DPD driver was very polite and helpful and he apologised for the other driver.
Sadly the TV when opened was damaged screen and had to return it back to Richer SOunds.
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Delivered as stated and price discount…
Delivered as stated and price discount one red good service very happy with service
3 August 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
From the initial product views to…
From the initial product views to placing an order was totally seamless. Updates straight away and exceptional customer service. Absolutely outstanding!!!
I will certainly be using this company again.
3 August 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Everything good apart from delivery you…
Everything good apart from delivery you had a week to deliver so i payed extra for a saturday delivery but wasnt expecting it to be deliverd so late in the day i no it might not be your fault but if your paying for a saturday it would have been nice for it to come at least before 12pm ,maybe you could make that possible for people who pay extra ,
3 August 2026
Reply from Richer Sounds - Websales
Thanks for the feedback and for the positive rating. We are very sorry that your delivery timeslot was not totally satisfactory and will certainly bare this in mind for the future.
We hope you enjoy the new purchase!
The Customer Experience team
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds were very helpful when…
Richer Sounds were very helpful when DPD delivered my purchase to the wrong address. They immediately arranged for a replacement to be sent which arrived today. Very good customer service
5 August 2026
Reply from Richer Sounds - Websales
Thank you for your wonderful feedback
Reply from Richer Sounds - Websales
Thanks for the positive feedback and rating, we really hope you enjoy the new purchase!
The Customer Experience team
Website straightforward to navigate and…
Website straightforward to navigate and fast delivery
3 August 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
Ordered easily and delivered on time.
Ordered easily and delivered on time.
Set up was straight forward. Didn't require any further assistance although it was offered
31 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thank you for your 5 star review!
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
A good buying experience
Website is easy to use with a good price for the product and delivery within 3 days. A good buying experience.
30 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Efficient service, good price, great product
Very efficient service, from website, order process to delivery.
My old Celestion active subwoofer had given up the ghost after 20+ years of good service.
Researched a replacement speaker and a supplier. Chose the SVS 1000 pro from Richer sounds and all went very smoothly. The speaker arrived fine in just a few days and is amazing like being in the cinema or at a concert but so clean and clear. One minor gripe is that the shipping company delivered to my neighbour when we were in the house (expecting the delivery).
20 July 2026
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Websales
Thanks for your kind review, we look forward to your next visit.
The RicherSounds service I have come to expect
I ordered the radio online and it was exactly the product I wanted and at a competitive price. The delivery was prompt and efficient.
All together the sort of RicherSounds service I have come to expect. Thank you
27 July 2026
Reply from Richer Sounds - Websales
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Websales
Thank you for your 5 star review, it’s lovely to read your comments.
No issues as always, great company
I default to Richer Sounds for the relevant products. No issues as always, just a great company, one of the few who still put effort in.
26 July 2026
Reply from Richer Sounds - Websales
Thanks for your 5 star review, we look forward to seeing you again next time
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