Richer Sounds - Norwich Reviews 

2,111
•
TrustScore 5 out of 5

4.9

21 St Giles Street, NR2 1JL Norwich, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incr... See more

Company replied

Rated 5 out of 5 stars

Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal. Matt was very friendly & very knowledgeable answering all my questions. Made a lovely change to find a shop li... See more

Company replied

Rated 5 out of 5 stars

I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest. For this purchase we used a click and collect at the... See more

Company replied

Rated 5 out of 5 stars

My experience with Richer Sounds, Norwich was all I expected. I had previously dealt with your branch in Southampton and had wonderful service, so I knew I was in good hands when I wanted to purchase... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 21 St Giles Street, NR2 1JL, Norwich, United Kingdom

  • 0333 900 0046

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,111)

24,562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and efficient

As always, friendly, efficient and helpful. Always prepared to go the extra mile to help.

16 March 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Very helpful

Very helpful, good prices, fast delivery.

25 April 2026
Unprompted review
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Reply from Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service,and brilliant after sales.

Excellent service, always willing to help to get you the right products. There after sales are brilliant to make things right for the customers.

24 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Superb customer service, patient, knowledgeable and professional. Enjoying my purchase and most importantly staff helped me make the right decision

18 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good advice

I was given the right information and details about the product I was interested in. Very helpful advice and everything was on time as told by the store. The price was good and the guarantee was fantastic. All in all a good job.

20 April 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Always helpful …

Not sure what I needed but Jon was very helpful with advice and recommendations. Very happy with advice and purchase.

20 April 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Did not try to sell me anything

Did not try to sell me anything, just helpful and in formative

20 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Great service, very helpful, answering my questions - even though I’d only popped in to collect an online order nothing seemed like a bother. Unlike so many stores in the same sector.

20 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Very helpful advice and excellent service

I needed some advice on which speaker cable to use to connect a new subwoofer. Called the Norwich store and they were incredibly helpful. They only had one of that particular cable in the shop so they offered to reserve it for me until I could get there.

I've had great service in the Norwich shop before and would always highly recommend them.

16 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Have recently bought a 55 inch…

Have recently bought a 55 inch Panasonic OLED TV (55Z80AEY). There were only 3 left of this particular model and all were located in various stores. Arranged to buy and collect one from the Norwich branch. John ensured TV was well packed and helped me load TV into my car. Richer Sounds staff are brilliant and very efficient. Even though this was a store model it still came with the 6 year warranty. This TV gives a superb detailed, clear image and has very good sound too.

10 April 2026
Richer Sounds - Norwich logo

Reply from Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service, knowledgeable, friendly and helpful. The reason I return

14 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Service i cannot fault

Service i cannot fault, always helpful, knowledgeable and always go the extra mile

31 March 2026
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Reply from Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

All around great service

All around great service. Have purchased TV’s from Richer Sounds for many years now due to this.

14 April 2026
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Reply from Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

TV screen cleaner

A careful check was made by Seb to ensure we were dealing with the correct TV model. The exact cleaner was then selected for me.
It would have been so easy to have bought the wrong
cleaner.
Many thanks
DG Wright.

10 April 2026
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Reply from Richer Sounds - Norwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Amazing value ,A lot cheaper than…

Amazing value ,A lot cheaper than Argos, well organised delivery with update from van driver

9 April 2026
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Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Useful advice

Useful advice, good products, delivered on time.

6 April 2026
Richer Sounds - Norwich logo

Reply from Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent help and advice

Excellent help and advice, and tons of patience with my many question.
The purchase and collection were easy to do.

6 April 2026
Richer Sounds - Norwich logo

Reply from Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

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