I’d always use a proper, independent store to source my TV, Hi-Fi equipment. Having worked in my local independent electronics retailer before it stopped trading when the internet killed everything on... See more
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See what reviewers are saying
Excellent service from the guys- Swapped out my days old Eversolo DMP A-8 for the T-10 transport which was the better solution for me. I received expert advice that helped make the right choice when d... See more
Company replied
A very good experience from the initial phone call to collecting the equipment. Alan was very helpful throughout and waited after the shop closed to allow pick up, as advertised for VIP members. E... See more
Company replied
I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
57 Jamaica Street, G1 4NN, Glasgow, United Kingdom
- 0333 900 0038
4.9
Excellent
5K reviews
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Richer Sounds Glasgow
Simon dealt with me when I was at your Glasgow store looking for a BT portable speaker and an ifi headphone amp.
I have bought many times from Richer Sounds. Simon who has always understood my needs and advised me accordingly.
I was happy with my purchases and as always the great service from Richer Sounds.
It's my number 1 place to go for hi fi and headphones.
2 May 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Great value for money
Great value for money, very friendly and helpful staff.
Would definitely shop here again.
1 May 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Superb service .
Superb service .
Product arrived less than 24 hours from ordering .
Contact via email could not be faulted .
30 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
Got caught up in traffic
Got caught up in traffic, shop would have been closed when I got there if gentleman hadn’t waited for me. Beat that. Bought my last TV there 15 years past, best price took me back again
29 April 2026
Unprompted review
Reply from Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
Was looking for new phono leads
Was looking for new phono leads. I got exactly what I wanted at a great price. Excellent customer service as always.
18 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your 5 star review, we look forward to seeing you again next time
The staff were very knowledgeable
The staff were very knowledgeable, without being overbearing. They demonstrated the Bookcase speakers I purchased and even gave me a discount since I was a VIP member.
25 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
Great service in Glasgow store
Great service in Glasgow store . Very knowledgeable and patient . Got what I wanted @ a great price . Fast next day delivery too .
23 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
We have been buying all our audio items…
We have been buying all our audio items for years with this company. Staff are all very welcoming and friendly especially David with his excellent customer care , expertise,and product knowledge. Nothing he can't help with ! Value for money and always excellent products . Will continue to use Richer Sounds as they are the best .
29 April 2026
Unprompted review
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Richard
Richard, was great help with the decisions I had made for my purchases, he matched the price by the competitors without any hesitation once he had verified.
22 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The Manager at Glasgow gave me the info…
The Manager at Glasgow gave me the info I needed to make the right purchase. I had been struggling to find any CD player that would output via Bluetooth to my Sony headphones. Problem solved and a big THANK YOU.
8 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent advice and assistance from…
Excellent advice and assistance from David, Stephen and Jordan. System is now up and running and sounding fantastic.
20 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent product at a competitive…
Excellent product at a competitive price .
Great courteous service and any questions asked were given with full detail of the product .
19 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your great feedback and for supporting local business.
Helpful staff at Glasgow
Helpful staff at Glasgow. Although everyone was busy they still made time for me when choosing my purchase (earphones)
13 April 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Good advice done the job
18 April 2026
Reply from Richer Sounds - Glasgow
Thank you for your wonderful feedback
Delighted with the service I received…
Delighted with the service I received in the shop in Glasgow
16 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your feedback, great to read you were happy with our service.
Mixed experience but Richer Sounds got in touch to make amends.
When I phoned the store, Simon (I think was his name!) was superb. He ordered in the speakers I was looking for, which arrived in less than 24 hours, and cost even less than Amazon. Seemed a really lovely guy, too.
Service at the shop itself was less positive. The guy at the counter tried upselling an expensive HDMI cable which wasn't compatible with the speakers I had chosen. I asked about the best way to set them up, and showed an example of my current setup, and he just shrugged. I ended up picking the right cables based on my own guesswork.
UPDATE: The Richer Sounds team got in touch after this review and were genuinely apologetic and wanted to make amends. They took the negative aspects of this review very seriously and apologised wholeheartedly. Customer service was great from Ashley and the team there.
13 April 2026
Reply from Richer Sounds - Glasgow
Thanks for taking the time to leave your review, I’m sorry to hear that your experience in store didn’t quite match the initial positive impression.
We’ve spoken with the colleague involved, who has held their hands up to making a mistake with the recommendation. You should always feel confident that any advice we give is right for your setup, so it’s disappointing to hear this wasn’t the case on this occasion. We’re addressing the experience you’ve described with the appropriate training to make sure it’s learned from.
In the meantime, I’ll arrange for our customer service team to get in touch to check everything is working as it should with your speakers and to help resolve things for you..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Once again the service is received from…
Once again the service is received from Stephen was first class. The Panasonic unit has an excellent clear sound, especially f9r rock music.
Thanks again much appreciated
15 April 2026
Reply from Richer Sounds - Glasgow
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service!
great + friendly service over the phone, sorted me out with a discount / free shipping and the correct cables for my new sub :-)
12 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great advice and service from Dean love…
Great advice and service from Dean love the speaker stands
12 April 2026
Reply from Richer Sounds - Glasgow
Thanks for your kind review, we look forward to your next visit.
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