Overall OK. But recently, I have been noticing a delay in the transfer of money to the destination account. Which makes me go to other parties like XOOM, where the money gets transferred immediately.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was good and very flexible. I got the opportunity to change the receiver's name which I placed by accident. My only problem with Ria is they don't give you a promo code discount like MoneyGram! I... See more
Company replied
The ease of using the app to send money overseas is really remarkable. I feel the service would get better rating with lower transfer fee though.
Company replied
Easy interface. But it would've ben great 5/5 if it allowed us to use a bank account for payment rather than restricting us to credit/debit card.
Company replied
Company details
About Ria Money Transfer
Written by the company
Fast Transfers to 165+ countries
For over 35 years, Ria has been a trusted choice for sending money to loved ones around the world. We consistently work to have low fees, great exchange rates, and fast, friendly service.
500,000+ Locations Worldwide
Whether online, in-app, or in-person, we believe international money transfers should be easy and affordable. Ria offers more ways to send and receive, including: credit/debit, bank transfers, cash-pickup, and e-wallets.
Great Rates and Low Fees
With no hidden fees, the money you send to your friends and family goes further. Check the most up-to-date rates at any time using the Ria app or website.
Safe and Secure
Feel secure knowing we’ve sent over a billion safe transfers. Our world-class security experts work around the clock to keep an eye on your money transfers.
Contact Info
7000 Village Dr. Ste 200
Buena Park, CA 90621
Contact info
United States
- (877) 443-1399
- www.riamoneytransfer.com
4.3
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is easy to manage.
15 July 2026
Reply from Ria Money Transfer
We're so glad to hear that you find everything easy to manage! Your feedback truly brightens our day, and we appreciate you sharing your thoughts with us! 😊
quick and efficient
15 July 2026
Reply from Ria Money Transfer
We're so glad to hear that you found our service quick and efficient! Your positive feedback means a lot to us and motivates our team to keep providing the best experience possible! 😊
It works smoothly
15 July 2026
Reply from Ria Money Transfer
We're thrilled to hear that you're enjoying a smooth experience! Thanks for sharing your thoughts with us! 😊
Reply from Ria Money Transfer
Your feedback about the security and speed of our service truly means a lot to us. We are glad to hear that you recognize the trustworthiness we aim to provide in every transfer. If you have any further questions or need assistance, please feel free to reach out to our support team at help.riamoneytransfer.com.
★☆☆☆☆ Worst money transfer experience
★☆☆☆☆ Worst money transfer experience — 6 days and counting, still no funds, no answers
Avoid RIA at all costs, especially if you're sending money urgently. I made a CASH deposit at a RIA agent in Malaysia last Friday for a transfer to my own account in a UAE bank. The counter staff assured me it would be credited by that evening, or worst case, the first half of the next day. Their own online tracking confirmed the same — expected credit date of 10th July, the very same day I deposited.
That was six days ago. The money still has not arrived.
After 3 days of silence, I emailed to raise the issue. All I got back was a generic auto-response saying my "issue has been raised to the concerned team" with a reference number (#25000092) and a promise that "they will get back to me." Nobody did. I have sent multiple follow-up emails since — zero response, not even an acknowledgment.
In the meantime, I've been going back to the same agent counter every single day for the past 3 days, and I get the exact same scripted line every time: "you will receive today, you will receive today." Six days later, still nothing.
This is not a delay, this is a complete breakdown of accountability. I trusted RIA with a CASH deposit — my hard-earned money — based on a same-day promise, and now I have zero visibility, zero communication, and zero resolution. Because of this delay, I've missed a time-sensitive payment on my end and am now facing financial penalties directly caused by RIA's failure to deliver on their own stated timeline.
If you need your money to arrive when they say it will, do NOT use RIA. Zero transparency, zero customer support, and a company that lets a reference number substitute for actually solving the problem. Never using them again, and warning everyone else to steer clear.
10 July 2026
Unprompted review
Reply from Ria Money Transfer
Your experience is understandably frustrating, and we truly value your feedback. Delays can occur due to various factors, such as banking processes and operating hours, which can be beyond our control. We can review the details of your transfer to explain what happened. Please reach out to us via help.riamoneytransfer.com so we can assist you further. Thank you for your patience, and we hope to resolve this matter promptly.
Transaction facle à réaliser.
15 July 2026
Reply from Ria Money Transfer
C'est formidable que vous trouviez les transactions faciles à réaliser ! Votre retour positif est précieux pour nous. Si vous avez d'autres questions ou besoin d'assistance, n'hésitez pas à contacter notre équipe de support via help.riamoneytransfer.com. Nous sommes là pour vous aider !
Very nice and very convenient!
14 July 2026
Reply from Ria Money Transfer
We're so glad to hear that you find our service convenient and enjoyable! Your feedback truly brightens our day! 😊
Having used it severa times
Having used it severa times, i find that it operates quickly and efficiently. I wish the fees were about haf of what they are.
14 July 2026
Reply from Ria Money Transfer
We're so glad to hear you find our service efficient and quick! We appreciate your feedback on the fees, as it helps us understand our users better. Thanks for sharing your experience! 😊
Reply from Ria Money Transfer
We're so glad to hear you find our service fast and reliable! Your support truly means the world to us! 😊
Quick and Easy… Best rate compared to…
Quick and Easy… Best rate compared to others and provides users with promotions
14 July 2026
Reply from Ria Money Transfer
We're so glad you find our service quick and easy, and that you appreciate our competitive rates and promotions! Your feedback really brightens our day! 😊
Reply from Ria Money Transfer
We're so glad to hear you appreciated our quick service! Thank you for your support! 😊
Sometimes the fees are reversed to the…
Sometimes the fees are reversed to the original amount.
14 July 2026
easy and quick service
14 July 2026
Reply from Ria Money Transfer
We're so glad to hear you found our service easy and quick! Thanks for sharing your positive experience with us! 😊
Reply from Ria Money Transfer
We’re so glad to hear that you’re loving it! Your enthusiasm truly brightens our day! 😊
Recipient never got money.
14 July 2026
Reply from Ria Money Transfer
It's concerning to hear that the money hasn’t reached the recipient. This can sometimes happen due to location-specific issues, as certain places may only facilitate sending and not payouts. We recommend checking the available receiving options by visiting help.riamoneytransfer.com. Your feedback is important, and we value your input. We are committed to ensuring a positive experience for you in the future!
app is very easy to use & very…
app is very easy to use & very transparent with the fees and exchange rates
14 July 2026
Reply from Ria Money Transfer
It's fantastic to hear that you find our app user-friendly and value the transparency we strive for! Thank you for your support! 😊
you've provided good and fast service
you've provided good and fast service, its been always a good experience using your app.
10 July 2026
Reply from Ria Money Transfer
It's fantastic to hear that you've had such positive experiences with our service! We truly appreciate your kind words and ongoing support. 😊
Fast and Trusted
14 July 2026
Reply from Ria Money Transfer
We're so glad to hear that you find our service fast and reliable! Your positive feedback really motivates us to keep delivering the best! 😊
Everything went smoothly.
14 July 2026
Reply from Ria Money Transfer
We're so glad to hear that everything went smoothly for you! Your feedback means a lot to us! 😊
easy and simple to wire money
13 July 2026
Reply from Ria Money Transfer
We're so glad to hear that you find the process straightforward and hassle-free! Your feedback means a lot to us! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.