First of all I love Rhinoshield cases! They have protected my phone from so many falls and bumps. I love that you can personalize your case and even order buttons to coordinate; they also offer a wide... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Regarding the product—specifically the clear case—I’m a bit disappointed with the advertised ‘ultra scratch resistance.’ Upon opening I noticed that the case has light scratches on the back. However,... See more
Company replied
Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the... See more
Company replied
Amazing service and support. I accidentally dropped my device and a piece of the case broke off. Even though this type of damage isn’t normally covered under warranty, they still offered to send me a... See more
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Company details
Written by the company
RHINOSHIELD is more than phone protection — it’s impact by design. From lab-tested shock tech to zero-waste materials, we push boundaries to protect what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to last — every product is built with purpose, shaped by innovation, and driven by a commitment to do better.
Contact info
United States
- support@service.rhinoshield.io
- www.rhinoshield.io
4.6
Excellent
1K reviews
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Reply from RHINOSHIELD USA
Hi,
We're happy to hear that you enjoyed our products so much; we appreciate your positive feedback!
Best Regards,
Team RHINOSHIELD
Durable and pretty!
Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the look of that is also durable.
I loved that I could customise the case so much. My only minor complaint is that the art in the design studio was difficult to search/navigate via mobile.
My case was sent and arrived really quickly. I love the look and feel of it. It’s definitely the most durable feeling case I’ve had - though I haven’t dropped it yet so can’t comment on that experience.
16 March 2026
Unprompted review
Reply from RHINOSHIELD USA
Hi,
We are glad to hear that you like the product.
We will definitely look into the website optimization for ease of use.
Best Regards,
Team RHINOSHIELD
The person who helped me was very…
The person who helped me was very helpful and tried to give me the best information possible. We need more employees like him. I'm very happy with the help they provide.
14 March 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. We hope you can enjoy the products as soon as possible.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
We appreciate the feedback. We hope you may continue to enjoy our products and services.
Best Regards,
Team RHINOSHIELD
Responded and fixed my issue
4 March 2026
Reply from RHINOSHIELD USA
Hi,
We are glad to hear that your issue is fixed. We hope you continue to enjoy the product and services.
Best Regards,
Team RHINOSHIELD
rhinoshield.io = money grab
• Shipping label was created 3/5 = “Part of fulfillment preparation” = Can NOT cancel order in a timely manner??? "March 5 - Order placed and shipping label created as part of fulfillment preparation”
• Warehouse processing and prepared for shipment = “Part of fulfillment preparation” = Can NOT cancel order the next day in 24 hours??? “March 6 – Order moved to warehouse processing and prepared for shipment (In this stage the courier has already handle the parcel)”
• USPS involvement? Contacted USPS March 11 after creating an account with them to ask status - They confirmed they did not received my order yet??? Per Luna of RHINOSHIELD: "By the time the ticket was reviewed, the package had already been dispatched and was no longer within our system"
Thankfully with Google AI: Since the package status has does not change for more than 3–5 days (or 7+ days during busy seasons), it is advisable to contact the seller to confirm it was dropped off
Since there is no telephone number to contact and follow-through, I open another ticket asking for the real status -- At this time, I lost all respect for this company and advise others to be aware when placing an other (i.e. It will be a challenge to cancel and/or communicate with customer service)
11 March 2026
Unprompted review
Reply from RHINOSHIELD USA
Hi,
First, thank you for outlining your timeline so meticulously. We completely understand your frustration. Looking at the tracking and seeing that USPS hasn’t scanned the package, while simultaneously being told by our team that we cannot cancel the order, feels contradictory. We want to step away from our standard policy responses and explain exactly what happened on the warehouse floor so you have the full picture.
Here is why your order could not be stopped, despite USPS not showing a physical receipt:
Palletization and Fulfillment Speed: When your label was created on March 5, and the order moved to processing on March 6, your specific package was picked, packed, and placed inside a large, sealed freight container alongside thousands of other outgoing orders.
The Point of No Return: Once a package is loaded into these bulk containers and queued on our loading dock for USPS, we physically cannot locate and extract a single parcel without unpacking entire pallets and halting the daily shipments for all other customers. We assure you this is not a "money grab" tactic to prevent cancellations, but a strict limitation of large-scale logistics.
The USPS Scanning Gap: When USPS picks up these bulk containers, they do not scan individual packages at our dock. They scan a master manifest. Your individual tracking number will not show an "Acceptance" scan until it reaches a regional USPS sorting hub and is physically unpacked from that larger container. This is why USPS phone representatives told you they didn't have it. Their individual tracking system hadn't updated yet, even though the physical item had left our control.
We understand that it has been a challenge for you with the cancellation, and if you no longer wish to have the order, you could return the order for a refund.
Best Regards,
Team RHINOSHIELD
Feedback on Delayed Order and Additional Shipping Cost
The support was excellent, and I really appreciate how kind and accessible the team was. I’ve been buying from RhinoShield for a long time, and this is the first time that an order hasn’t arrived.
What was frustrating is that it took about two months after the order to reach a solution. I truly appreciate the help I received, but I had to pay $25 for shipping again, even though the original shipping method was the cheaper option with a delivery time of 15–30 days.
I understand that the shipping issue may not be RhinoShield’s fault, but it is still a bit annoying because it’s a brand I really like and trust. I just wanted to share this feedback since I’ve always had good experiences before.
Thank you again for the support and for taking the time to help resolve the situation.
7 March 2026
Reply from RHINOSHIELD USA
Hi,
We appreciate the feedback. We will definitely look into your suggestion as a driving force to improve.
Best Regards,
Team RHINOSHIELD
Warped phone case support excellent
Contacted customer support for warped case. On first reply got offered a new one for free. I just had to confirm the order in on click and now the replacement is on it's way
5 March 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. Hope you may continue to enjoy our product.
Best Regards,
Team RHINOSHIELD
Truly back their products
Quickly fixed the issue with the warranty claim. Their product last long and I have never had issues with any product purchased. Good quality products that outperform the life of the phone or watch.
28 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. Hope you may continue to enjoy your products.
Best Regards,
Team RHINOSHIELD
Although the issue was not covered…
Although the issue was not covered under warranty, I appreciate the professional handling of my concern and the goodwill replacement offer. The support team was responsive and helpful throughout the process. Thank you for the assistance.
27 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that you enjoy the service. We will definitely look into your suggestion.
Best Regards,
Team RHINOSHIELD
Great customer service!!
Great customer service!!! I'm also very satisfied with the case I purchased. Durable and elegant! I'll definitely buy it again.
25 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. We hope you continue to enjoy the products.
Best Regards,
Team RHINOSHIELD
I’m very impressed with their…
I’m very impressed with their after-sales service. Their commitment to customer satisfaction doesn't end at the checkout!
22 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that you like the service. We appreciate the positive feedback.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
Glad to hear the positive experience. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
We are happy to hear that you enjoy the service.
Best Regards,
Team RHINOSHIELD
Excellent communication
Luna was timely with correspondence, very precise in responses as well as personable, taking a personal interest in my wants and needs. Excellent.
8 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. We appreciate the great review.
Best Regards,
Team RHINOSHIELD
Their services very good!
4 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Awesome company
I purchased an iPhone 17 Pro Solid X case and Im in love!! Thank you
11 February 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. Hope you enjoy your order even more as time goes on.
Best Regards,
Team RHINOSHIELD
The company staff react very quickly…
The company staff react very quickly with the complaint and solve it very politely thank you
11 February 2026
Reply from RHINOSHIELD USA
Hi,
Thank you for the feedback, and hope you may continue to enjoy the services.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
We are glad to hear that! Hope you enjoy the product and services.
Best Regards,
Team RHINOSHIELD
Fast response
26 January 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that the service is quick for you. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
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