First of all I love Rhinoshield cases! They have protected my phone from so many falls and bumps. I love that you can personalize your case and even order buttons to coordinate; they also offer a wide... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Regarding the product—specifically the clear case—I’m a bit disappointed with the advertised ‘ultra scratch resistance.’ Upon opening I noticed that the case has light scratches on the back. However,... See more
Company replied
Phone cases have this weird market where suppliers seem to think that durable has to equal masculine design. Rhinoshield was the only option I found that I could have a case that I actually like the... See more
Company replied
Amazing service and support. I accidentally dropped my device and a piece of the case broke off. Even though this type of damage isn’t normally covered under warranty, they still offered to send me a... See more
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Company details
Written by the company
RHINOSHIELD is more than phone protection — it’s impact by design. From lab-tested shock tech to zero-waste materials, we push boundaries to protect what matters: your devices, your ideas, your world. BPA-free, fully recyclable, made to last — every product is built with purpose, shaped by innovation, and driven by a commitment to do better.
Contact info
United States
- support@service.rhinoshield.io
- www.rhinoshield.io
4.6
Excellent
1K reviews
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I would like to sincerely thank…
I would like to sincerely thank Charlotte from RHINOSHIELD Customer Care for providing such a smooth and professional customer service experience.
Before contacting support again, I was honestly a little worried at first. However, after I explained the issue with my screen protector, Charlotte quickly helped arrange the replacement process. Everything was handled very efficiently and smoothly, and I only needed to confirm my address and order details.
I truly appreciate the hassle-free, friendly, and efficient support she provided. This experience genuinely left me with a very positive impression of RHINOSHIELD’s customer service.
Thank you again, Charlotte, for your excellent support and help.
27 May 2026
Reply from RHINOSHIELD USA
Hi,
Thank you for taking the time to write such a wonderful and detailed review! We are absolutely thrilled to hear that Charlotte provided you with a smooth, professional, and hassle-free experience regarding your screen protector replacement. We will be sure to pass your kind words along to her. She will be delighted to know she made such a positive impact!
Best Regards,
Team RHINOSHIELD
Excellent customer service
Excellent customer service. Great communication and very helpful.
14 May 2026
Reply from RHINOSHIELD USA
Hi,
Thank you for the fantastic review! We are so glad to hear that you found our customer service helpful and our communication clear. Your positive feedback means a lot to our team and keeps us motivated to deliver excellent service.
Best Regards,
Team RHINOSHIELD
AwEsOmE company!
I've been buying cases from Rhinoshield since I helped crowdsource fund their first case. AwEsOmE company & the customization capabilities make their cases even better!
20 May 2026
Reply from RHINOSHIELD USA
Hi,
We are so happy to hear you've been a long-time supporter! We truly appreciate your kind words about our cases and customization options. Thank you for your continued loyalty!
Best Regards,
Team RHINOSHIELD
Do not buy from this company
Defective everything.
Phone case got deformed.
Airpods case flown away.
Another case peeling.
Protector full of scratches.
The economy has been going south, and you call yourself premium when you are selling downgraded products to consumers.
Beyond disappointed, I can't even get my replacement in Taiwan
13 November 2025
Unprompted review
Reply from RHINOSHIELD USA
Hi,
We are truly sorry to hear about the multiple issues you've experienced with your phone case, AirPods case, and screen protector. We appreciate the honest feedback. This is certainly not the premium standard or experience we aim to provide, and we completely understand your frustration. Especially regarding the difficulties you've faced trying to arrange a replacement in Taiwan.
We want to make things right for you as quickly as possible. Please reach out to our customer support team directly through this link(https://support.rhinoshield.io/hc/en-us/requests/new). We will prioritize looking into your order details and resolving your replacement issue immediately.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Best Regards,
Team RHINOSHIELD
This is the best case I have ever used!
This is the best case I have ever used, I brought it for my husband and parents as well, now I am very happy and thankful for all the support Reno shield just gave me due my small inconvenient on the shipping process. Thank you once again for this amazing support. Love this case!
12 May 2026
Reply from RHINOSHIELD USA
Hi,
We are so glad to hear you love the case and that we could assist with your shipping. Your kind words mean a lot to us!
Best Regards,
Team RHINOSHIELD
I I bought a case online through them…
I I bought a case online through them and then when I got the case I realised there was something wrong with the fitting of it which I had a bit of a concern with so I gave them an email and they immediately told me that they would send me a new phone case to make up for the issue with my old one great customer service and really quick response
30 April 2026
Reply from RHINOSHIELD USA
Hi,
Glad to see the great experience you have with our team. We appreciate the sharing of the experience.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
Glad to hear that you are able to find a quick solution. We appreciate your kind feedback.
Best Regards,
Team RHINOSHIELD
Stylish, Durable, and Reliable Cases with Outstanding Customer Service
Cases are excellent, especially when it comes to protection. I also love the stylish designs and the option to create a custom look. Their customer service is outstanding as well. I’ve been using their cases since my older phones and have always had a great experience.
27 April 2026
Unprompted review
Reply from RHINOSHIELD USA
Hi,
We are glad to hear you love our cases, their protection, and designs! We appreciate your continued loyalty and kind words about our customer service.
Best Regards,
Team RHINOSHIELD
Amazing product and wonderful customer service
Amazing product and wonderful customer service. I’m a repeat customer and I highly recommend their phone cases. Believe me, I occasionally drop my phone and I don’t have that fear that my screen will crack because the case protects it great.
19 April 2026
Reply from RHINOSHIELD USA
Hi,
We're so happy to hear you love our phone cases and customer service! We appreciate your continued support and kind words about our product's protection.
Best Regards,
Team RHINOSHIELD
Great customer service
3 April 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that. We appreciate your kind words.
Best Regards,
Team RHINOSHIELD
Amazing All Around Brand
Amazing Customer service and Operations. LOVE IT! Great product, Very protective and Very satisfied with everything.
17 April 2026
Reply from RHINOSHIELD USA
Hi,
We are so happy you love our product and are satisfied with everything! We appreciate your wonderful feedback.
Best Regards,
Team RHINOSHIELD
Great customer experience going beyond…
Great customer experience going beyond the warranty.
24 April 2026
Reply from RHINOSHIELD USA
Hi,
We appreciate the feedback. We are glad to hear about your experience.
Best Regards,
Team RHINOSHIELD
very helpful post sale service
23 April 2026
Reply from RHINOSHIELD USA
Hi,
We appreciate the feedback! We are glad you enjoy the service.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
We're happy to hear that you had a fantastic experience with our service. We appreciate your kind words.
Best Regards,
Team RHINOSHIELD
Didn't give a run around
Took care of the issue right away. Didn't require multiple follow-ups or excuses.
18 April 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that you are able to find a quick resolution. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
We appreciate the feedback! Glad to hear that you have a great experience.
Best Regards,
Team RHINOSHIELD
Kol was super helpful and patient in…
Kol was super helpful and patient in answering all my questions.
18 April 2026
Reply from RHINOSHIELD USA
Hi,
Glad to hear that you have had a great experience with our customer support team. We appreciate the feedback.
Best Regards,
Team RHINOSHIELD
Complimentary for johnathan
asked for my case warranty as it has scratches/ dents and out of johnathan's goodwill he decided to send me another case, just had to pay for the shipping fee. really grateful and commendable
13 April 2026
Reply from RHINOSHIELD USA
Hi,
We are glad to hear about your experience. Your feedback is valuable for our growth.
Best Regards,
Team RHINOSHIELD
I sent back one of their cases
I sent back one of their cases, and never got any refund, sent several emails and never even got an answer.
6 March 2026
Unprompted review
Reply from RHINOSHIELD USA
Hi,
We appreciate the feedback. From our checking, the email has been replied to recently.
Due to the local holiday, it will take extra time to receive a reply. However, please rest assured that we will help you until the order is refunded.
In the meantime, you are welcome to check your email to proceed with the resolution.
Best Regards,
Team RHINOSHIELD
Reply from RHINOSHIELD USA
Hi,
We appreciate you taking the time to share your positive experience with our services; we are so glad to hear it!
Best Regards,
Team RHINOSHIELD
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