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ReplacingPieces Reviews 

1,373
•
TrustScore 5 out of 5

4.9

Chinaware Store
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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift delivery service and the exceptionally secure packaging that ensures delicate items arrive completely undamaged from afar. People are thrilled to easily find rare replacement pieces online to complete their cherished long-standing dinner services. Consumers appreciate the helpful assistance and prompt communication provided throughout the ordering process. Some reviewers were not happy with the quality or condition of specific items received, noting unexpected discrepancies. A few consumers mentioned that certain delivered pieces did not fully meet their personal expectations regarding overall authenticity or standard.

What people talk about most

Product

Customers had positive experiences with product, expressing deep satisfaction in finding hard-to-source... See more

Quality

Customers consistently note positive experiences with quality, praising items that arrive in fantastic... See more

Delivery service

Clients share satisfaction on delivery service, highlighting that orders arrive quickly and are extremely... See more

Service

Consumers find service to be exceptionally positive, frequently highlighting reliable, efficient, and prompt... See more

Order

People report positive experiences with order, highlighting the straightforward purchasing process on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more

Company replied

Rated 5 out of 5 stars

Nice to know that at least some items can still be purchased, accidentally dropped a pasta bowl on the floor.”.replacing peices” too the rescue, my then 4 person set became a 6 person set, (family gro... See more

Company replied

Rated 5 out of 5 stars

Brilliant company! I’ve been searching everywhere to get some additional pieces for my Denby dinner service. Since going into administration everywhere was sold out, until I found Replacing Pieces. L... See more

Company replied

Rated 5 out of 5 stars

Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more

Company replied

Company details

  1. Chinaware Store
  2. also in
  3. Glassware Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer
  6. Second Hand Store

Written by the company

A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,373)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Replacement of broken dishes.

I was able to purchase the majority of pieces I required.
Website was easy to use. Prompt service , delivery as stated. All items arrived in good condition.

16 February 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Happy with my purchase 😊

Fast shipping and very well packed...and then my package arrived in Sweden.
I had to pay 134Skr to Swedish Customs Service.
After that they send it to my pickup point.
But apart from that,i am satisfied with my purchase 🤗

29 January 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 1 out of 5 stars

The spoons I ordered are in very bad…

The spoons I ordered are in very bad condition.
I was not informed that I would have to pay a custom fee on arrival.

24 January 2025
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Reply from ReplacingPieces

Thank you for your review. We can see the items you ordered were not in our 'Grade 1' condition, but 'Grade 2' and would therefore have some signs of previous use, imperfections or wear. Our grading criteria is clearly stated for every product we sell, and should there be any queries over any of the items we have, we are always more than happy to check/double check them for you before shipping

We do clearly state when 'checking out' an order on our website that ANY order for dispatch to an overseas destination may be subject to a Customs/VAT charge and we take no responsibility for this. We also cover this in the Delivery Information (again easily accessible) on our website

As a gesture of goodwill, & despite sending you the items in the condition you ordered, we have refunded you for the items received

Rated 5 out of 5 stars

Excellent service

Excellent service, the items were very well packaged and the website was easy and straightforward to use.
We were very happy with our purchases.

23 January 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Replacement glasses

Absolutely delighted to replace our two missing glasses. They were exceedingly well wrapped & arrived quickly
Many thanks

22 January 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Excellent service,fast delivery

Excellent service,fast delivery. So pleased I could get a replacement of my denby knife set . As one disappeared 😔😊

22 January 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Fantastic company

Fantastic service. Always quick response and instructions were superb. Money arrived in my account just hours later. I honestly can't praise this company enough.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and hassle free

Sold some plates from a set to replacing pieces, the whole process was straight forward, clear and easy to follow instructions and hassle free; with swift payment. I would highly recommend them.

14 January 2025
Unprompted review

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