This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Such great service found all the pieces I was looking for. Great customer service, kept in touch every part of the transaction. Replied promptly to queries. Even found a replacement tea pot lid at no... See more
Company replied
Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more
Company replied
Quick despatch of required item however you may wish to review your packaging arrangements as one spoon in a 12x9x3 inch box seems a bit excessive and must add to delivery costs.Granted crockery requi... See more
Company replied
Company details
Written by the company
A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK
Contact info
Unit 7 Broomshawbury Farm, CM22 7JY, Hatfield Broad Oak, United Kingdom
- 01371398002
- contact@replacingpieces.com
- www.replacingpieces.com
Really pleased with finding this…
Really pleased with finding this replacement piece, I broke one of a set we'd had in the family for years. It arrived expertly packaged and in pristine condition, couldn't be happier with the item or the service, thanks very much
19 August 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Super easy to order and extremely fast…
Super easy to order and extremely fast delivery 😊
18 August 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Great experience
Replacing pieces have provided previously, and I’m very pleased with this purchase
2 August 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Would order again
My replacement Whittard pieces arrived well packaged and were exactly as described. I would definitely order more if the pieces I am looking for become available. Excellent service 😊
31 July 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Prompt delivery
Prompt delivery, product good, very well packaged and arrived in good condition
5 August 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Excellent condition!
The website is quick and easy to use . I was kept up to date with the progress of my order and it arrived promptly. It was very well packaged and the condition of the spoon was excellent. I would recommend.
4 August 2024
Reply from ReplacingPieces
Thankyou for your order & feedback!
I found the required item on ebay
I found the required item on ebay. I had no notification from you.
1 August 2024
Reply from ReplacingPieces
Thank you for taking the time to leave us a review.
We can see that we invited you to leave us a TrustPilot review regarding your order that you placed directly on our website on the 1st August and on checking the tracking details, can see it was delivered on the 5th August along with photographic evidence of the delivery
We can also see you are registered with us for another item in the same range, which we are still looking for for you, and is a very difficult item to source in good condition, however if this is the item you are referring to regarding eBay, then the item would have been listed with another seller as we have not had any items listed on eBay for a while now.
Perhaps if you could contact us directly at contact@replacingpieces.com to give us a bit more information regarding your review, that would be appreciated!
Great site and service
One of the easiest web sales sites I’ve ever used.
Item description accurate.
Liked being able to choose carrier.
29 July 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Right pattern but they're seconds...
Right pattern but they're seconds.... and it wasn't mentioned
26 July 2024
Reply from ReplacingPieces
Thank you for your feedback. These items were bought direct from Denby, and sent out as sold to us (i.e with all factory stickers still applied) Should there have been any issue/query on picking the items (being labelled as seconds for example), we would have contacted you before dispatch.
On checking, we have not had any contact from you on receipt of delivery by phone or email to advise us of your dissatisfaction. We would have been more than happy to have had these items back from you if they were not to your expectations
We always state the condition of the items we sell, and should there be any query at any time during or after the purchase, we are always more than happy to help
Reply from ReplacingPieces
Thank you for your order & feedback, we're thrilled you're pleased with our service!
Reply from ReplacingPieces
Thank you for your order & feedback!
Does what it says on the tin
21 July 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Excellent hassle-free service
1 July 2024
Reply from ReplacingPieces
Thank you for your order and feedback!
Excellent item in perfect condition
Excellent item in perfect condition. Easy to order and easy to make the payment. Would certainly use this company again. Delivered within the timescale given. Really good service.
30 June 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Unfair
I sent my late mother's dinner set to this company. It had been used only on Sundays, and never been near a dishwasher. I sent photos beforehand and they offered £60. I did notice a chip on one bowl as I was packing it, but that's all. They told me many pieces were crazed and reduced their offer to £12. It's like sending gold through the post and expecting a fair return.
12 June 2024
Unprompted review
Reply from ReplacingPieces
Thank you for your review. We're sorry you feel aggrieved by our buying process, however in our initial response to you regarding the purchase of your dinner set, we did categorically state we would not be interested in any pieces which were chipped, cracked or crazed, although some minor wear marks would be acceptable. The pictures you sent did not show the items which were crazed, and you told us that the set was 'only used for best'
Not only do we state on our website on our 'Sell To Us' page that we do not accept items which are chipped, cracked or crazed, but also on the packing instructions we sent you, and in our email acknowledging your acceptance of our offer, we also advised what the process would be should any of the items not be in the condition that we were led to believe they were in
On receipt of the set (which we arranged and paid for the courier collection of to get it to us) Of the 43 items you sent, 34 of them were heavily crazed, and two items chipped, certainly not the condition we were expecting, or that you had led us to believe. As with ALL sets that are sent to us, we take pictures as we unpack the items, and these were sent to you showing the chipped pieces and how badly crazed the majority was. This would have been unmissable when being packed up, and at no point did you advise us that the condition was not as you first stated
We therefore offered several solutions that we felt were fair, and in line with our guidelines of what would be if there were any discrepancies with condition, however, rather than responding to come to an agreement, you felt it necessary to provide a 1 star review first, and a follow up email to us speculating that we would keep the rather poor condition items to 'sell on our website', and would not make any donation to charity for the acceptable pieces.
It is not worth our time or reputation to sell sub-standard condition pieces to our customers, and certainly as we have not only paid for a courier to collect the items from you, to prove we have absolutely no need or interest in the poor quality items we received from you, we have also packed everything back up and paid for a courier to return them to you. We have also not made any charge to you for our time, packaging materials or recuperation of courier fees
So whilst we are sad to see a 1 star review, it also gives us the chance to provide the backstory to your comments, it's just a shame that TrustPilot do not allow uploads so we could post the pictures of the items sent to us
Amazing packing of fragile goods
Amazing packing of fragile goods. Thank you !
Also very efficient service.
18 May 2024
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.