This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more
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Review summary
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Nice to know that at least some items can still be purchased, accidentally dropped a pasta bowl on the floor.”.replacing peices” too the rescue, my then 4 person set became a 6 person set, (family gro... See more
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Brilliant company! I’ve been searching everywhere to get some additional pieces for my Denby dinner service. Since going into administration everywhere was sold out, until I found Replacing Pieces. L... See more
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Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more
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Company details
Written by the company
A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK
Contact info
Unit 7 Broomshawbury Farm, CM22 7JY, Hatfield Broad Oak, United Kingdom
- 01371398002
- contact@replacingpieces.com
- www.replacingpieces.com
4.9
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Found the item I needed and it was…
Found the item I needed and it was delivered safely packaged and swiftly
Thank you
29 June 2026
Reply from ReplacingPieces
Thank you for your order & feedback!
Brilliant company
Brilliant company! I’ve been searching everywhere to get some additional pieces for my Denby dinner service. Since going into administration everywhere was sold out, until I found Replacing Pieces. Luckily all still in stock and ordered everything I wanted.
All came quickly, extremely well packaged. Can’t recommend highly enough. ⭐️⭐️⭐️⭐️⭐️
26 June 2026
Reply from ReplacingPieces
Thank you for your order & feedback, we're thrilled you're pleased with your purchase from us!
Smooth transaction.
24 June 2026
Very prompt delivery and items well…
Very prompt delivery and items well packaged. Would recommend.
5 June 2026
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Happy with my purchase
Very surprised to find the cutlery i was looking for. Good quality items, arrived promptly, well packaged
3 June 2026
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great service
Sadly broke a couple of my Denby plates - found this company online and ordered replacements. Came very quickly - excellent service and will certainly use again. thank you
31 May 2026
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Great service,😁
Nice to know that at least some items can still be purchased, accidentally dropped a pasta bowl on the floor.”.replacing peices” too the rescue, my then 4 person set became a 6 person set, (family grown in the last 20+ years) super fast service, extremely well wrapped, and shinny and new, thanks.
30 May 2026
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Not genuine Denby
Although the packaging of the item I ordered was excellent, it is not genuine Denby. I have a huge set of Denby Greenwich pottery, including seconds, and needed to source only one item which I had broken. As Denby itself is now in adminstration, the item I needed was out of stock so I ordered from here. It is clearly not even a second quality Denby and does not have the Denby stamp on the bottom (which all Denby does, including seconds). It is also slightly different in shade to the rest of my geniune Denby. Really disappointing, however I have kept the item as I can no longer get it directly and I needed just one to make up my full dinner service. :-(
27 May 2026
Reply from ReplacingPieces
Thank you for your review. We're sorry to hear that you are not happy with the item you have received from us, and we would be more than happy to have it returned to us for a full refund. Should you have contacted us on receipt of the item, by email or phone, we would have been able to advise on how to return it
As with the majority of Denby, and certainly the older pieces, the backstamp is added AFTER the glaze has been applied so can wear/fade or even disappear over time due to dishwashing etc. Some Denby seconds may never have had a backstamp applied, but as all our products are previously owned, we could not possibly advise of how/why this particular item does not have a backstamp, which is why the item was a GRADE 2 condition piece that you purchased from us as opposed to a Grade 1 piece
Easy ordering on website site
Easy ordering on website site, delivered promptly & well packaged.
19 May 2026
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Excellent service
Availability of the item I required; rapid dispatch and delivery; frequent notification of progress of delivery; item was perfectly packed to prevent damage during transit.
24 May 2026
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What I ordered and what came and when…
What I ordered and what came and when were what I expected and on time
3 May 2026
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Excellent quality with prompt delivery.
5 May 2026
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receiving the same item I ordered
29 April 2026
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Swift delivery and very well packaged
Swift delivery and very well packaged
First class service
3 May 2026
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The knives were in very good condition…
The knives were in very good condition and arrived on time. I would use Replacing Pieces again.
2 May 2026
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Just what we wanted to keep our dinner…
Just what we wanted to keep our dinner service going
Well-done and thànk you
Mike.
1 May 2026
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5 star
Quick, reliable and honest company selling quality items. Cannot rate highly enough.
20 April 2026
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