ReplacingPieces Reviews 

1,376
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how fast the delivery is and appreciate the incredibly secure, professional packaging that ensures fragile items always arrive safely without any damage. People are also extremely happy to finally find rare replacement pieces for their cherished old dinner services, noting that the online ordering process is remarkably simple and efficient. Though some customers occasionally noted minor issues, mentioning that certain items arrived in poorer condition than expected or did not perfectly match their original sets. Despite these rare drawbacks, consumers remain largely satisfied with the overall assistance and the helpful communication received throughout their shopping journey.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing delight at finally finding hard-to-source... See more

Quality

Customers had great satisfaction with quality, frequently highlighting that items arrived in perfect... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Service

Reviewers express general satisfaction regarding the reliable, efficient, and prompt service provided by the... See more

Order

Clients share satisfaction on order processes, highlighting easy website navigation, great price points, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more

Company replied

Rated 5 out of 5 stars

Nice to know that at least some items can still be purchased, accidentally dropped a pasta bowl on the floor.”.replacing peices” too the rescue, my then 4 person set became a 6 person set, (family gro... See more

Company replied

Rated 5 out of 5 stars

Brilliant company! I’ve been searching everywhere to get some additional pieces for my Denby dinner service. Since going into administration everywhere was sold out, until I found Replacing Pieces. L... See more

Company replied

Rated 5 out of 5 stars

Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more

Company replied


Company details

  1. Chinaware Store
  2. also in
  3. Glassware Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer
  6. Second Hand Store

Written by the company

A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,376)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully packaged

Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken!
So happy to have some more pieces of our beloved crockery set.

27 January 2026
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Thrilled with my purchase

I was thrilled to be able to replace my broken plates. I thought I would never have a full set of them again! They are absolutely perfect and had been carefully and securely packaged. I’m so pleased to have discovered this company.

22 January 2026
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 4 out of 5 stars

The website is excellent

The website is excellent, if not up to date. We ordered 3 items and placed the order after paying. We received an email, very quickly, telling us that 2 of the items were not available. We cancelled the order completely.

28 December 2025
Rated 5 out of 5 stars

Good service

The plates are perfect and were wrapped professionally in a good box with fragile tape used on it.

29 December 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Delivery was prompt but the standard of…

Delivery was prompt but the standard of the plates this time was poor. It was disappointing as they have always been excellent in the past. However, they have now promised me a full refund and I would be happy to use this company again

26 December 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your orders and feedback. We can see the plates ordered this time were 'Grade 2' condition as opposed to the 'Grade 1' which was previously ordered. 'Grade 2' does allow for some minor signs of previous use (as is often the case with previously owned tableware). That said, we always want our customers to be happy with their purchase from us, so please don't feel you have to keep them, contact us - contact@replacingpieces.com if you would like to return them for a full refund

Rated 4 out of 5 stars

I'm thrilled with how my bowls turned…

I'm thrilled with how my bowls turned out! They were delivered in impeccable condition, securely packaged, and free of any marks or damage. It's so special to have these bowls that perfectly complement the china passed down from my dear mother.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

My bowls look fantastic

My bowls look fantastic! They arrived carefully wrapped and came without any sign of a scratch or chip. I am delighted to now have bowls that match the china I inherited from my beloved mother.

28 November 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

I broke 2 of my vintage Villeroy Boch…

I broke 2 of my vintage Villeroy Boch Granada dinner plates - just what you want before Xmas! I despaired of finding any at all when I came across this website and found exactly what I was looking for. The plates came extremely well packaged and very promptly. I would strongly recommend this website to anyone who needs them.

15 December 2025
Unprompted review
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

This business is absolutely fantastic

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in my collection; I do now!

I’ve got Jenny searching for some additional items she didn’t have in stock. First rate seller.

10 December 2025
Unprompted review
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback, it was a pleasure meeting you & discussing your crystal!

Rated 5 out of 5 stars

Impressive Service

The two items were identical to my original set and looked as good as new.
Impressed with the speed of response and delivery times and the level of protected packaging.

28 November 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback, we're thrilled you're pleased with the products we supply & our service!

Rated 5 out of 5 stars

Great service all round

Great service all round. Speedy postage and prompt updates will definitely use again if needed.

21 October 2025
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
The piece is in fantastic condition. Arrived quickly and very well packaged.
Good experience all round and would definitely recommend and use again.

22 October 2025
Unprompted review
ReplacingPieces logo

Reply from ReplacingPieces

Thank you for your order & feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look