Replaceyourplates Reviews 

213
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The bowl I ordered arrived chipped. I'm fairly convinced it wasn't chipped in transit. It took ages for the seller to send the replacement. At no point did the seller apologise for the inconvenience.... See more

Rated 5 out of 5 stars

Fantastic experience, earning 5 stars! I was hesitant due to mixed reviews (3.6 average when I checked), but ordered replacement plates for my favourite set. Shipping to the Channel Islands was dela... See more

Rated 5 out of 5 stars

I recently purchased from REPLACE YOUR PLATES several Lucerne dinner plates to make a complete set. I ordered online and was given a delivery date. Sure enough the plates arrived on the said time, bot... See more

Rated 5 out of 5 stars

I found Replaceyourplates by chance and searched their site to replace some favourite coffee cups that had got broken...and there they were, so I ordered them and they arrived promptly, well packed an... See more

Company details

Information provided by various external sources

Discontinued Replacement CHINAMATCHERS in Duchess Colclough Broadhurst Meakin Royal Albert Noritake wessex collection


Contact info

3.9

Great

TrustScore 4 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(213)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

A very good reliable service. I have used Replace my plates a few times and have been impressed with the personal service given . My replacements have always arrived safely and intact . I highly recommend the service.

12 October 2020
Rated 5 out of 5 stars

Excellent service

Excellent service at a reasonable price. Plates delivered promptly, exactly as described. Happy customer. Thank you.

12 October 2020
Rated 2 out of 5 stars

Still haven’t received them !!

Still haven’t received them !!
12/10 still waiting !

7 October 2020
Unprompted review
Replaceyourplates logo

Reply from Replaceyourplates

hi ok will chase them up as they were sent a while ago to you by hermes to you

Rated 1 out of 5 stars

Never received product or refund

Made an order in august and never received the product. At first I didn’t get any confirmation e-mail. I asked for an update and got an e-mail a couple of days later. A later got an e-mail telling me a package was sent, but it didn’t work to track it. When I turned to the company after a couple of weeks they told me they had some personal problems with being ill for some time but they were going to look in to it. I still haven’t gotten the product almost two months later or a refund. I can now see here this has happened to a lot others as well. Horrible. If you bye anything here it seems to be a lottery if you loose your money and get scammed or if you get anything.
(Sorry about the poor English..)

6 October 2020
Unprompted review
Rated 1 out of 5 stars

Refund received

Following my recent review, I can report a full refund has now been received. The agent claims that he and members of his family have been ill and this delayed the refund being made. That may be so, but does not excuse the considerable amount of time that elapsed, beforehand, especially as delivery was expected within 3-5 days notified on 4 August.

9 September 2020
Unprompted review
Rated 5 out of 5 stars

I ordered some plates during the early…

I ordered some plates during the early lockdown which were sent to me very speedily and received them in time for the birthday present that they were intended for.

The person I dealt with was most polite and very helpful. The goods are excellent quality too, and are quite difficult to find elsewhere. They were also reasonably priced.

13 August 2020
Unprompted review
Rated 4 out of 5 stars

good to complete the set - again

There was a bit of a delay over delivery but the plates were securely packed and arrived safely , we are pleased to have been able to make up for a few accidents over the years

8 August 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. My replacement item arrived well within the due date, well packaged and in great condition. Thanks.

7 August 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look