From the initial survey to the final commissioning, the entire process was handled with total professionalism.

The Quote & Survey Unlike some other companies, Renewafuel didn't give me a "one-size-fits-all" pitch. Their surveyor was thorough, explaining exactly how the system would work in my specific property and what kind of efficiency I could expect.

Installation Day The installation team arrived exactly when they said they would. They were incredibly respectful of the house, used dust sheets everywhere, and kept me updated on their progress. For a job this size, I expected more disruption, but they made it look easy and left the place spotless.

Aftercare What really impressed me was the handover. They didn't just fit the unit and leave; they took the time to show me how to use the controls and ensured I was comfortable with the new settings before heading off.

Couldnt be happier!!
From initial consultation to completion of install we’ve had nothing but great service. Detailed survey before going ahead made sure there was nothing left to chance, installation team were polite, friendly and kept us informed over the two day fit. The heat pump is working really well. One week after installation we are very warm and very pleased with everything that Renewafuel have done.

We have had a PV system fitted over a year ago and a month since a air source heat pump. We are over the moon with how both systems work and the savings we are making from getting rid of GAS the support from
Renewafuel has been superb! From the installers to the office staff nothing has been to much to ask we even got sent a stunning bouquet of flowers!! How many companies do you know that does that? Not many renewafuel your team are simply a breath of fresh air!!

We had solar panels installed by this company and the experience has been extremely poor. Once payment was taken, communication all but stopped. A grid-supply switch was promised so we would still have power during outages, but it was never installed. Despite repeated follow-ups, our emails have been ignored for nearly two years, leaving us with no choice but to involve the equipment manufacturer to get any resolution.

Be cautious of the positive reviews. Customers are offered incentives in exchange for leaving them, which raises serious questions about their credibility. This is an unprofessional and unreliable company with no regard for after-sales support. Avoid.

I purchased a significant amount of equipment from this company, including an air source heat pump, solar panels, batteries and an EV charger. Once they had my money, all communication stopped. Emails about faulty equipment were ignored and no meaningful attempts were made to resolve the issues.

Interestingly, Renewafuel seem to find plenty of time to reply to public reviews, but not to actual customer emails — which really says everything about how they operate. I’ve also never had such a quick reply since I posted a bad review!

I was sold a 7.2kW system that barely reaches 3.2kW at its absolute maximum. Being told this is “over-performing” is laughable. Despite repeated requests, they have refused to provide any performance data to support their claims, choosing instead to ignore my emails entirely.

Save your time, your money, and your sanity — take your renewable energy investment elsewhere. And take the glowing reviews with a pinch of salt; I believe some customers are incentivised with discounts to leave positive feedback- as we originally were!

After my initial review and concerns about post-care issues with my installation, RenewaFuel has now visited my property and investigated the post-care issues. And there is now a plan to address issues. I am thankful to Renewafuel for responding to my concerns. And thanks to TrustPilot for this platform.

My solar storage installation turned out to be dangerous on 2 fronts. Physically as the survey was someone poking their head up through the loft hatch and spotting a handy looking beam which moved after installation leaving chimney brickwork unsupported, and also was in any any case installed in the loft contrary to codes of practice under the HIES and MCS umbrella. (Fire risk)The customer service after I complained was fairly diabolical with the company responding, or not, in their own sweet time which was not Amazon top gear. In addition I have not received an MCS certificate (not registered with MCS)and I have been waiting over a week now for a dead battery to be replaced. After further probing I find that renewafuel prices are also greatly inflated. As with other reviews I've read, they come over as excellent till you are in the bag. My advice- look elsewhere.

Reply to Renewafuel-
That's interesting! I read on your complaint procedure that you aim to respond quickly and come up with a plan of action within 78 hrs. This has singularly not happened Mr unnamed renewafuel. The initial acknowledgement of complaint was 17/1/2026 and since then nothing regarding the complaint .(10 days) Not a single question has been answered. Your reply is all window dressing for public consumption.

28/Jan/2026 - Update
I'm pleased to report that after a visit from said quality control officer, that all my concerns have been fully addressed and sanity prevails once more. Renewafuel have proposed a remedy which exceeds my expectations, and I look forward to a resumption of cordial relations and a fully operational storage system. I commend Renewafuel for this and have upgraded my review accordingly.

From start to finish the service I received was informative, professional and exceptional. I was moving house when I contacted them and said I wanted Solar panels ASAP and I had an appointment 4 days after I moved in , with a surveyor the day after both who were informative explained everything but were not pushing a sale there was no pressure

Very professional service

Great company, competitive prices and not pushy sales persons. Considerate, professional and good workmanship.

After several different forms of contact including a confirmation telephone call a day before Nothing. I waited an hour after the appointment time still nothing.So I emailed the company a Nd 24 hours later still no further contact from anyone from this company Renewafuel Home Innovations Limited.

This company is not reliable regarding after sales maintenance. After numerous problems with the original installation, we never received satisfactory explanation or apology. Fortunately the system did eventually work. Now 8 months later, a problem, contacted company, send they would send someone out. No one arrived and company did not contact us. We are in our mid 70s and were left in the cold!!! Fortunately, I have managed to rectify the fault but as the system is less than 12months old feel it should be checked by the company

I recently had a Battery fitted with Renewafuel.
I found the team Helpful hard working and willing to go the extra mile.
Danielle was great helping me get things sorted.
I highly would recommend Renewafuel to anybody.

Good, prompt installation. Great after sales service, excellent product

Having also spoken with a number of well known providers, I found Renewafuel to be far the most pro-active and, ultimately, competitve. Although it's still far too early to be categoric about this, so far, I've been very happy with the performance and efficiency of our new heating system!

From the moment we contacted Renewafuel we were impressed. The consultation was informative, the team took the time to explain how solar panels work, the expected savings, and the equipment options in a way we could understand without any pressure.

On installation day the lads arrived on time, were friendly, polite and worked very efficiently. They were tidy, clean-up was good, and they made sure we knew how to monitor the system once everything was live. After installation we’re already seeing noticeable savings on our energy bills and the monitoring app works great. A few months after initial installation, we needed to add another battery to our system. We contacted Lauren from customer relations who was alway there to help, Lauren was very prompt in replying to emails with any questions we had and organising a further battery. Thank you Lauren

What truly stands out about Renewafuel is their transparency and service-minded approach. No hard-sell, just clear advice, good options and quality equipment. I’d happily recommend them to anyone looking to switch to solar and battery storage.

Thank you Renewafuel for making the upgrade so smooth and worthwhile

I have only wonderful memories with this company. A good team, reliable, very friendly and extremely knowledgeable. Their staff is not only friendly but also highly skilled. Always took the time to answer any question I had and provided me with all available options. They helped me understand the whole process and really made me feel comfortable with the process. When all the works had been done I also received a very beautiful bouquet of flowers. Highly, highly recommend Renewafuel Home Innovations Limited.

i had an Air Source Heat Pump, Solar PV and Battery Storage. The whole experience from initial review to completion has been great. The workmen on site were very professional and efficient. We hit a couple of snags but they were able to resolve these to my total satisfaction. I could not be happier about the installation and would recommend Renewafuel.

Really happy with Renewafuel from start to finish. We started with panels, then battery’s then air pump. The team have been on hand to help every step of the way, but more so now as we adjust to living with the air pump and making tweaks to settings to ensure we get the best efficiency out of the system.

This is the second time we have used this company and can’t speak highly enough of all the team. Much work completed in 3 days! Hard working team. Very polite, tidy and explained what they’d be doing. Showed us and explained the app to control the heating. We’d happily recommend them.