FreshElectricalSolutions Reviews 563

The whole process was made so easy and ever person we had dealings with from the sales rep, the office admin support through to the installation crew, they were all totally professional, polite and a credit to the company. Would highly recommend this company without any hesitation.

We had Fresh Electrical Solutions install solar panels to our last property and were extremely happy with their work and the solar panels themselves and the benefits that we received from having them. We recently moved house and have again had solar panels installed by Fresh Electrical Solutions and in rag in we’re thrilled with their professionalism and the products that they have on offer and we will recommend them when ever we’re asked about solar panels or when the opportunity arises . Also a big part of it was meeting the lovely Lyn Spreadbury who came out to us both times and helped us through the procedure. Not only was she extremely helpful but is also a lovely person and we would have her around any time :) so don’t hesitate if your looking for the right company because look no further!

Had a great install from FES. 18 panels, EP12 Fox battery. Installed quickly and very professionally. Good advice from Chris up front. Design team improved the design and spec. Scaffolders worked their butts off and despite slight glitches with scaffolding - all done on time and within scaffolding gone in 11 days (after slight delay due to VERY high winds). Paperwork all processed really quickly with MPAN within a fortnight. Had the installation now just over a month and very happy with its performance. We have an East / West 50:50 split with 8 panels each side with best day so far producing 34kWh and only using 1.7kWh from the grid. Would definitely recommend them

Leo was great to deal with from start to finish. Really friendly, easy to talk to, and explained everything in a way that actually made sense. No pressure, no salesy nonsense – just honest advice and patience while I asked a ton of questions. He knew his stuff and helped me find the right setup for my place. Overall, a top guy and I’d happily recommend Leo to anyone looking into solar panels. Solar installation went ahead as planned.

Great competitive price, fantastic customer service throughout and an epic system. I dealt with Reece and he was so helpful, great communication throughout and he always found out the answer for us. Our house isn’t straight forward for solar panels but Reece was extremely patient with all our queries and we got a system perfect for us. The team that installed the solar panels& batteries worked at lightening speed - they were here first thing in the morning and done by lunchtime - they did such a neat and tidy job. The app is so user friendly and informative - really puts you in control. We are so pleased we are going to be saving so much from now on. Great aftercare from fresh solar - I highly recommend. The only regret is that we didn’t get solar panels sooner!

Well booked this thou Costco web site and made appointment to come and give us a quote explained everything and we upgraded our battery to medium so we decided to go ahead so the scaffolding rang us and said they be there in 2 day so that’s done the solar panels arrived 3 days later installed and the electrician arrived 2 days later explained everything to us went very well would recommend these guys

We chose Fresh Electrical Solutions in 2022, as first time buyers. We wanted to install a system that would cover the needs of our home. From the very beginning, Leo recommended good quality kit, and guided us through the purchasing process. The installation went on time and without any problems. But what really pleasantly surprised us was the after-care. Dan Knowles helped us whenever we had a problem, or a question (we are not specialists). Recently, one of the batteries stopped working; Fresh Electrical Solutions engineers contacted GivEnergy and found a way to solve the problem. Although they had to visit us three times, 90 miles away from their headquarters, they came in a timely manner and helped us. I wish more companies had the ethics and commitment of this company. I recommend them wholeheartedly!

The installation process was smooth

The men who fitted my solar system was brilliant. A courtesy call the day before fitting stating arrival might be nice. Good communication online ( i am not best with computer )
i should have asked if i could have info posted. All panels fitted and running in a day. Expect scaffolding to be up at least 2 weeks after. Fresh electrical should look for other contractors to this for them. But fresh electrical have responded well and did chase them up.

Great pre contract, contract and post contract communication.
The work was completed very well and on time.

Great value for money.

System generates so much ev we can sell a load to the net, amazing system and service.

Headline: Exceptional Support from Dan Knowles!
"I recently had some significant issues with my solar system not responding, coupled with a lot of confusion over the new app's interface. It was a stressful situation, but Dan Knowles, the Customer Service Manager, was absolutely brilliant.
Dan went above and beyond to ensure my system was back online and took the time to walk me through the new app until I felt comfortable using it. His communication was prompt, professional, and genuinely helpful. It’s rare to find this level of dedication to customer care these days. Highly recommend Fresh Solar, and specifically Dan, if you want peace of mind with your installation!"

Would like to give a 5 star review to David King and his team for the full installation of the solar solution at my home.
David was through in explaining the various options we have, the overall cost, possible savings etc. He also was available for any questions we may have after the installations. Will be more than happy to recommend David to all my friends. A very satisfied customer.

Had my installation from Fresh for some years before I noticed some weeks ago that the invertor was not communicating. Following me contacting them an investigation on their part ensued followed by a house visit. The issue was resolved in no time an their engineer took good care of us ensuring the issue was fully resolved before leaving.

Good products. Good service. Their staff Kelsey Pope has been very patience, understanding and helpful during my installation journey.

The installation was completed all in one day. The installion guys were very polite and explained everything that they were doing as they went along.
Subsequent follow conversations with the admin team were very helpful

Overall, satisfied with the service provided. Taran who came to survey the site was very informative and was very helpful to answer questions before I committed with the purchase. Installation team were great too, Wayne and Dan were great at communicating how the installation will happen and were very tidy. Couple of hiccups with the installation as the install team were supplied with the wrong equipment but this was resolved pretty swiftly with minimal inconvenience. Only feedback would be for the team to improve communication between sales/op/install team to ensure future installation are delivery first time rather than multiple visits, would the company additional costs.

Pending a couple of amendments to my paperwork, but I'm sure Beth and Annalise will resolve it.

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Response 23/02/2023

Thank you for your response, which effective confirms that the 'moving goalposts' were a result of your internal errors rather than any action on my part - contrary to the blame Alan attempted to place on me.

Regarding Technical Accuracy and mis-selling:

- Performance estimates: You admit that shading was corrected, when it was actually just ignored in the initial quote. As a customer, I made the financial decision to proceed based on the 7,45 KWH output your sales team promised. Reducing this significantly after taking my money, is by definition, mis-selling.

- System Feasibility: You claim to prioritise a 'functional system', yet your sales rep, Leo, Explicitly agreed that the proposed layout was possible. If your sales team is selling 'physically unfeasible' designs, you have a severe systemic training and communication failure.

Regarding the 'Costco Transition' and Dishonesty:
- Misleading advise: your claim that I moved to Costco without consultation is an outright lie. I specifically asked Leo whether to pay Fresh directly or via Costco; stated it 'didn't matter'.
- Contract manipulation: Leo directed me to pay for a 14-pannel package on the Costco site to cover the £10,500 cost of a 16-Panel system. I followed his exact instructions. To now frame this as an 'administrative complication' caused by me is dishonest.

Regarding professional Conduct:
- Unacceptable hostility: You have notably failed to address the specific nature of Leo's Conduct. being told by a salesperson - after paying £10,500 - that I'm 'doing his nut in', this is 'cheap business' and to 'stop messaging' is professional malpractice.
- Management failures: while I was prepared to overlook the technical errors, I cannot overlook the verbal abuse from Leo or the dismissive, Blame-shifting attitude of his boss Alan.

Cancelled due to staff hostility and rudeness.

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Original 21/02/26
I am writing this to warn others of the unprofessionalism and technical incompetence I experienced with this company (contacted via Costco). After paying over £10,500 in full, upfront, the experience has been a nightmare of dwindling performance estimates and a complete lack of accountability.

The Technical "Moving Goalposts":
Initial Quote: Promised an output of 7,045 kWh.

First Revision: Dropped to 6,657 kWh due to a "shading error" by the salesperson, Leo.

Final Revision: Dropped to c. 6,100 kWh after being told the agreed-upon panel placement was "physically impossible".

Dismissive Attitude: When I challenged these drops, the attitude was dismissive, implying the system would simply "generate something" regardless of what the formal documents or performance estimates stated. This disregard for technical accuracy is a blatant violation of the trust a customer places in an installer. Not sure if this in inline with MCS guidelines.

Operational Failures:
Unprofessional Logistics: Scaffolding teams arrived unannounced without an appointment.

Canceled Installations: On the day of the install, they canceled due to staff sickness. While I was told a customer cancellation would cost me £750, I was only offered a fraction of that in compensation for their last-minute no-show.

Hidden Fees: Post-survey, they attempted to charge an additional £700 for cabling that should have been identified in the initial consultation.

Shocking Conduct:
The most concerning part of this experience was the response from the salesperson, Leo. When I raised concerns about the constantly reducing output and the technical feasibility of the design we agreed upon, he sent a voice note stating he was "stressed," told me to "stop messaging" him, and disparaged me for booking through Costco, claiming it was "cheap business".

Management Sabotage: After the salesperson (Leo) sent a shockingly rude voice note telling me to "stop messaging" because I was a "stress," the manager, Alan, attempted to "buy" my silence with a £300 discount.

Gaslighting: When I refused to accept the poor treatment, Alan accused me of "changing the goalposts," despite the fact that every change was a result of their survey errors and their recommendations.

It is unheard of for a customer who has paid five figures upfront to be told they are a "stress" to the company for simply asking for the service they paid for.

Leo’s claimed that I "cost them money" by going through Costco is a blatant attempt to guilt-trip me for using a legitimate lead-generation channel that they chose to partner with.

Summary:
This company lacks the technical expertise to provide accurate quotes and the professional temperament to handle customer service. If you value your money and your sanity, look elsewhere. I am now forced to seek a refund through Costco.

Fresh Electrical Solutions installed my solar panels in 2024. Since then I have changed internet provider and the technical team were extremely helpful in supporting me to reconnect my solar equipment to my new internet provider. The process is a little complicated but they helpfully talked me through it step by step. The team were very helpful and it is much appreciated.

I have had several quotes from numerous solar provider but fresh solar was moderate,good finance plan at a reasonable rate,Installation was super fast and necesary precaution was taken into consideration during installation.Chris was also helpful right from when He visited my house even when He lost his father He was still attending to my request.This was selfless for me and I commend it.In all fresh solar is amazing as I no longer pay exorbitant money for electricity.I rate them 10/10

Leo was brilliant, helping us through discussions about installation and explaining everything thoroughly. All work proceeded smoothly and on schedule with the installers being very polite, courteous and respectful.
Lovely company to work with.