I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clare from the customer service team is an absolute credit to the Redring name! It is quite rare in the industry to come across a person so understanding, efficient and easy to deal with. Clare did n... See more
Company replied
We was having issues with shower unit contacted Redring who supplied unit on contact with company giving them all details had a email saying there was nothing to worry about. Thank you Tracy in sup... See more
Company replied
We had a problem with our REDRING shower. Red light flashing inside . No display or water coming through. Zoe the customer service helper was fantastic on phone calls and email. She suggested we try... See more
Company replied
4.6
Excellent
99 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Tracy was really helpful and got a…
Tracy was really helpful and got a replacement item organised. I wasn’t expecting it due to it being literally days before Christmas. However to my surprise the item arrived on Christmas Eve!
Amazing
22 December 2025
Unprompted review
Reply from Redring
Hello Carolyn
Many thanks for your Trustpilot review.
Here at Red Ring our customers comments and feedback are so important to us.
I was so pleased to read how Tracy from our Team helped with your recent enquiry.
With best wishes.
Keith - Group Customer Services Manager
The real measure of a company
Things can always go wrong even with the best companies. I think the real measure of a company is how they put things right. Redring after sales (Thanks Diane) were fantastic!
19 December 2025
Unprompted review
Reply from Redring
Hello Chris
Many thanks for your 5 star Trustpilot review which is always welcomed.
Here at Red Ring we understand on rare occasions things may not go to plan and when this occurs our Team always act quickly to help our customers.
I was delighted to read this was the case with your recent enquiry handled by Chris from our Team.
Best wishes
Keith - Group Customer Services Manager
Customer service were very efficient in…
Customer service were very efficient in responding and resolving the issue
17 December 2025
Unprompted review
Reply from Redring
Hello Orlagh
Thanks for your 5 star Trustpilot review about the efficient customer service you were recently provided with from our Team here at RedRing
I was delighted to learn our Team looked after you so well.
Keith - Group Customer Services Manager
Shower
Had issues with Redring shower, no/little heat, within a few hours of contacting and speaking to Zoe, have replacement promised. Several emails inbetween but all answered swiftly and efficiently, with pertinent questions and information.
Great service.
Thanks again Zoe
15 December 2025
Unprompted review
Reply from Redring
Hello Timothy
Many thanks for taking the time to leave your 5 star Trustpilot review.
At Red Ring our customers comments are always welcomed and I was delighted to read how Zoe from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I needed some help with a quite old…
I needed some help with a quite old RedRing Immersion heat controller, the response was super fast and super helpful. Thank you Tracy !
15 December 2025
Unprompted review
Reply from Redring
Hello John
I was delighted to read how Tracy from our Team here at Redring helped with your latest enquiry.
Tracy is a real star when it comes to helping our customers.
Keith - Group Customer Services Manager
We had a problem with our REDRING…shower
We had a problem with our REDRING shower. Red light flashing inside . No display or water coming through.
Zoe the customer service helper was fantastic on phone calls and email. She suggested we try a new PCB ( mother board) it arrived through Evri extremely quickly. We have yet to get a registered plumber to try and see if it is that. If not Zoe said to contact again to sort. Great customer service. Thankyou xx
28 November 2025
Unprompted review
Reply from Redring
Hello Eddie
Many thanks for your 5 star Trustpilot review about your recent experience with Red Ring Customer Service.
Here at Red Ring we always place our customers at the heart of everything we do and I was delighted Zoe from our Team achieved this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Beyond grateful!
I dont normally do reviews but after the great service ive had i felt i must, i cant thank Tracy enough, every email she repied back to me quuckly keeing me updated in what was going on and getting a very worrying problem for two 90 year olds sorted. Great customer service.
18 November 2025
Unprompted review
Reply from Redring
Hello Lisa
I was delighted to read your kind words about the recent service you received from Tracy in our Customer Services Team.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations.
Thanks again
Keith - Group Customer Services Manager
Great company very helpful nothing is…
Great company very helpful nothing is too much trouble
Friendly and approachable
6 November 2025
Unprompted review
Reply from Redring
Dear Clare
Many thanks for taking the time to leave your Trustpilot review.
At RedRing our customers comments and feedback are very important to us.
I was delighted to read your recent contact with our Customer Services Team was a smooth and efficient one.
Best wishes
Keith - Group Customer Services Manager
Replacement model enquiry as the…
Made a replacement model enquiry as the original after 23 yes had given up.
Reply received early the same day very efficient service thank you Diane.
28 October 2025
Unprompted review
Reply from Redring
Hello Stephen
I was so pleased to read your 5 star Trustpilot review about how Diane helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Chioma was very polite and…
Chioma was very polite and understanding on the telephone, excellent customer service skills nothing was too much trouble. Chioma explained everything to me
16 October 2025
Unprompted review
Reply from Redring
Hello JT
It was wonderful to read your 5 star Trustpilot review.
Here at Redring we are very proud of Chioma and her colleagues within our Customer Services Team and how they always look after our customers so well.
Keith - Group
Problem with shower
Problem with shower, sorted out with no fuss, excellent service from Tracy who sent a new unit, top marks
1 October 2025
Unprompted review
Reply from Redring
Hello Ken
Many thanks for your 5 star Trustpilot review.
I was delighted to read how Tracy from our Customer Services Team helped with your enquiry about your shower.
Best wishes
Keith - Group Customer Services Manager
Mean and Unhelfull
I sent them an email about a flow valve leak and they told me it was not covered by guaranty and that I should take it up with my installer. My installer has advised me to take off the hose and fit a blanking cap. I measured the drip and it was 7.4 litres per hour. On a 30 day month that would cost £16 in extra water charges.
At the moment I am using a mixer tap for my shower. That does not drip afterwards.
I am waiting for a response by the installer. A brand new unit should not fail after installation.
The product manual and the response of the company are a clear breach of 2016 Consumer rights act because there are unfair terms. They should recall all their Bright shower units and fit a redesigned control valve
14 August 2025
Unprompted review
My Redring water heater had a problem…
My Redring water heater had a problem contacted the service they were very helpful ,gave the problem and all the information on the unit,a few days they sent a new unit under warranty,it was a real pleasure dealing with this company
12 August 2025
Unprompted review
Reply from Redring
Hello Roger
It was wonderful to read your kind words about the recent service you received from our Team
Here at RedRing we believe the service we provide is different to that of other organisations and I was delighted this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager.
Spoke to an amazing lady called Diane
Spoke to an amazing lady called Diane, she could not have been more helpful if she tried, so happy with the service, thank you very much.
4 August 2025
Unprompted review
Reply from Redring
Hello Andrew
Many thanks for your 5 star Trustpilot review.
I was delighted to read how well Diane from our Customer Services Team looked after your recent enquiry.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations.
Best wishes
Keith -Group Customer Services Manager
Caring and attentive staff
When i called customer service with a question about my shower I expected to be fobbed off like so many other company's do but I must say that redoing surprised me. The technical support, understanding and attitude of the ladies that I spoke to was a pleasant surprise and I got the answers to my questions and more. Thank you ladies, your bosses should be very proud.
7 July 2025
Unprompted review
Reply from Redring
Hello
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at RedRing we believe the service we deliver is different to that of other organisations and I was delighted you experienced this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I contacted Redring for information…
I contacted Redring for information regarding an older shower replacement.
Chioma kindly located the info I needed and speedily emailed it back to me.
Many thanks Chioma
6 July 2025
Unprompted review
Reply from Redring
Hello MAC Alarms
Thanks for your kind words about Chioma from our Customer Services Team.
If we can assist with any other enquiry in the future please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
Good service
Great service from holly in customer service,Sorted my issue out and arranged for replacement part to be sent out with no issues
30 June 2025
Unprompted review
Reply from Redring
Hi Ian
Many thanks for your kind words about how Holly from our Customer Services Team helped with your recent enquiry.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Keith - Group Customer Services Manager
Clare from the customer service team is…
Clare from the customer service team is an absolute credit to the Redring name!
It is quite rare in the industry to come across a person so understanding, efficient and easy to deal with. Clare did not only go above and beyond to help solve the issue with the shower in question, she also stayed in contact throughout with updates, can only say what a pleasure hope she gets the recognition she thoroughly deserves
19 June 2025
Unprompted review
Reply from Redring
Hello Kiya
Many thanks for taking the time to leave your wonderful comments.
As Group Customer Services Manager for RedRing I was delighted to read how Clare from our Customer Services Team helped with your recent enquiry.
Rest assured Clare and her colleagues are always available to help with any enquiry you may have in the future so please feel free to drop us a line- we'd love to hear from you.
Keith - Group Customer Services Manager
clare was my contact she was easy to…
clare was my contact she was easy to talk to and offered good advice along with there engineers
12 June 2025
Unprompted review
Reply from Redring
Hello Tony
Many thanks for your kind words about how Clare from our Customer Services Team here at Redring.
I was so pleased to read how Clare kept you up to date and looked after you so well.
Best wishes
Keith - Group Customer Services Manager
Outstanding customer service and…
Outstanding customer service and support.
I encountered an issue with my Powerstream water heater, which was promptly, kindly and efficiently handled by Allison. A replacement was dispatched within a few days.
Highly recommended!!
11 June 2025
Unprompted review
Reply from Redring
Hello Jon
Thanks for taking the time to leave your kind words about our Customer Services Team here at Redring.
At Redring we believe the service we provide is different to other organisations and I was delighted to read this was the case with your enquiry.
Best wishes
Keith - Group Customer Services Manager
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