Redring Reviews 

superb technical assistance from Holly at Redring, thank you

Very quick response to my query and well written communication.

The service I received from Kai initially then Holly was first class.Very efficient, helpful and quick to arrange an engineer to come to asses my 95 year old mothers shower during the cold weather.

I had a Redwing Glow shower in my bathroom which was under warranty. I contacted Redwing on the 20th November a month later a Redwing Pure shower turns up. So the last Friday before Christmas an engineer came. I got told it was something to do with the wrong value had been used. What he didn’t say it was the completely wrong shower. It was never going to be like for like. It was the cheapest shower they had.
I would never recommend this company to anyone
Thank you for the correct shower !!!

I phone and ask about a fault code and ended up having a new shower fitted. Can't fault the service staff where very helpful and emails where answered quickly

Had a problem with a new over-sink hand-wash water heater not heating water up. Phoned the retailer who gave me the Redring number, saying they had a really good customer support service.
Redring phone answered almost immediately, by a lovely helpful woman who asked sensible questions about installation etc. After a chat with her team, they said it sounded like mine was faulty, and they would post a new one out to me. I was really pleased with this outcome.

Despite an initial issue concerning a new payment system that Redring are working on, l can honestly say that the staff l was in contact with were excellent.
Sometimes in life we forget to value staff at the forefront of business who have to deal with multiple issues and challenges.
Can l please pay special attention to three members of staff that Redring and RKW should value greatly. They are Zoe and Allison from Redring customer service and Caitlin the customer service manager.
Redring and RKW are lucky to have you .
I have been a Redring customer for over 25 years and hope to continue being one for many years to come.
Thank you for your excellent service.

I had a problem with a newly installed Redring shower following some alterations to my water supply.
I emailed for some help to identify whether it was a water flow or a shower unit problem. There was a prompt response to my query the next morning from which I was able to conclude that the water supply was at fault and that the shower unit was operating properly.

Probably the worst water heater to have ever fitted and possibly the worst support from the help line
It is like a toy from a happy meal
And asking a joker a question
All they want to do is ignore whatever your asking
Do not waste your money and time
Not worth it

Excellent customer service other companies should learn from redring how to deal with their customers,
Specially Clare and Allison who I spoke to Many thank
Mark west will not hesitate to recommend and continue
Using this company and their products

Excellent service from Allison and the team at Redding, they sorted my issue immediately, thank you

Excellent customer service, quick responses and helpful in resolving any issues.

I have a problem with a Redring Bright shower, not switching off properly, believed to be a faulty start/stop mechanism.
I emailed Redring Support, and after some initial confusion as to the length of the warranty (3 years), Zoe sent me a new front cover (with start/stop button) within a couple of days - thankyou.
Fingers crossed that this will remedy the fault.

Following an unfortunate faulty shower (not supplied by Redring)
Allison at Redring has been extremely helpful in arranging a replacement. Her excellent communication and kindness has been exemplary.

I purchased a red ring pure shower in February 2024
The shower was fine nice and hot and was fine until early November 2024 when one of the power settings broke down so lost its temp.
It came with a two year guarantee so I called the company and arranged for someone to come unfortunately there was little miscommunication and it took quite a while before I sorted it out however after speaking to Kai she was incredibly helpful I ended up being sent a new replacement item which I installed and now all is fine.
A little rocky to start but great once I got sorted.

Asked question got speeding accurate response within the hour We criticise so we should also give credit

Wish there was a minus I could put I front of the 1 , bought a handwash sensor unit for the pre school I run , wouldn't stop, got another worked for one day then stopped contacted Redding had to fill in a repair under guarantee form , proof of purchase waited for engineer , but no contacted them engineers don't mend those heaters will send you another and arrange for the engineer to fit. Replacement arrived contacted Redding no the engineers don't fit them Why are businesses so useless totally no confidence in the third heater working after having to spend £60 a time to put in and take out.

Avoid avoid

Under sink heater leaked within 6 months, customer service replies to emails approx 2 weeks each time. They failed to honor any warranty and I'm now going to take legal action.
This. Company are making sub standard units and could not care less what happens after purchase.

Appalling service. Counter top hot water boiler just out of warranty. No repair service available and couldn't care less. Don't buy from this company.