We needed a spare part and Keighley went above and beyond to find it for us. She literally couldn’t have been more helpful. Excellent customer service. Thank you
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See what reviewers are saying
We had a safety standards’ question about whether the Chicco Pocket Snack baby seat had a UK BSI reference number, even though the product’s manufacturer box had a EN (European Standards) reference... See more
Company replied
I bought a new Pram on the Chicco.co.uk website and was concerned because of previous reviews on Trustpilot, that they would not deliver on time, or other issues. I ordered on Friday evening an... See more
Company replied
Ordered on Monday for next business day delivery (charged immediately) - it’s now Tuesday night next week and it’s still not here. Evri has not got any update on the delivery. Customer services lied... See more
Company replied
4.1
Great
29 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Perfect Client Service
We needed a spare part and Keighley went above and beyond to find it for us. She literally couldn’t have been more helpful. Excellent customer service. Thank you
22 April 2026
Unprompted review
Reply from Chicco
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that Keighley went above and beyond to help source your spare part. It’s great to know you were so pleased with the support and service provided.
Kind Regards,
Tanya - Customer Service Operations Manager
We had a safety standards’ question…
We had a safety standards’ question about whether the Chicco Pocket Snack baby seat had a UK BSI reference number, even though the product’s manufacturer box had a EN (European Standards) reference supplied. Due to the urgency (a long story!) we phoned the helpline and Elle (Customer Services) was very professional in handling our call. She promised a response from the relevant management as soon as she could, and in the event her email response with the technical information arrived the same afternoon.
This was super service which resolved the query with our holiday letting agency immediately.
Thank you again Elle!
9 March 2026
Unprompted review
Reply from Chicco
Hi John,
Thank you for taking the time to leave us such a great review! We're delighted to hear you had a positive experience with Elle.
Your feedback means a lot to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Unable to find email address to contact…
Unable to find email address to contact with questions and the contact form on the website is not working.
8 March 2026
Unprompted review
Reply from Chicco
Hi Zoe,
Thank you for your feedback. We're very sorry to hear about the difficulty you experienced when trying to contact us.
We always want to make it as easy as possible for our customers to get in touch. Our customer support team can be reached directly via email at chiccosupport@rkwltd.com, and we are always happy to help with any questions or concerns.
We did request some additional information so we could look into this further and assist you, but unfortunately we have not yet received a response. If you’re still experiencing an issue or would like support, please do contact us at chiccosupport@rkwltd.com and our team will be more than happy to help.
Kind Regards,
Tanya - Customer Service Operations Manager
excellent support
Julija has been an amazing – she resolved the issue with my faulty product very quickly and professionally. I am extremely satisfied with the service and truly appreciate the excellent support.
15 October 2025
Unprompted review
Reply from Chicco
Hi Olha
Many thanks for your 5 star Trustpilot review regarding the excellent support your received from Julija at Chicco.
Julija is a real star when it comes to helping our customers and she was delighted to read your kind words.
Best wishes
Keith - Group Customer Services Manager
Fantastic after sales customer service
Fantastic after sales customer service. Quick precise and professional.
10 December 2025
Unprompted review
Reply from Chicco
Hello Matt
I wanted to take the opportunity to thank you for your 5 star Trustpilot feedback.
Here at Chicco our customers comments and feedback are so important to us.
I was delighted to read how your recent enquiry was handled in a quick and professional way by our Team.
Regards
Keith - Group Customer Services Manager
Very friendly management especially…
Very friendly management especially working with special needs lovely prams high quality thank you
12 November 2025
Unprompted review
Reply from Chicco
Hello Chloe
Many thanks for your wonderful comments about Chicco.
Please be assured our Customer Services Team are always available so if we can help in anyway please drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
I purchased a 5 in 1 baby hug pro and…
I purchased a 5 in 1 baby hug pro and the instructions manual is an absolute nightmare. I then made a desperate attempt at writing to customer service, fully expecting to be ignored. I was so pleasantly surprised by the helpfulness and prompt responses received from Julija. Thank you, Julija for helping out!
18 October 2025
Unprompted review
Reply from Chicco
Hello Rita
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Chicco our customers comments are so important to us.
I was so pleased to read how Julija from our Team helped with your recent enquiry.
If we can help with any enquiry in the future please feel free to drop us a message -we'd love to hear from you.
Keith - Group Customer Services Manager.
Awful - do not buy from here!
Ordered on Monday for next business day delivery (charged immediately) - it’s now Tuesday night next week and it’s still not here. Evri has not got any update on the delivery. Customer services lied and said it was on its way (claimed though they were doing us a favour by waiving the delivery charge - should you pay for something which was not provided I would ask?)
Pathetic excuse for customer experience and I wouldn’t recommend them to anyone!
6 October 2025
Unprompted review
Reply from Chicco
Dear Tamara
Many thanks for taking the time to leave your valuable Trustpilot comments.
Here at Chicco we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
Customer feedback also allows us to provide a balanced and accurate response to the comments left.
I was sorry to learn of the delay with your order - having had the opportunity to investigate your enquiry in detail it is evident we could have handled your enquiry more effectively.
For this I must offer my personal and sincere apologies for the inconvenience caused.
At the time of your contact everything indicated that your parcel had successfully left our warehouse and was with our courier partners.
After further investigation it was established there was a technical error in transferring your parcel to our couriers network.
Here at Chicco we believe on the rare occasions that an error does occur we take the appropriate corrective action immediately.
I was pleased to learn one of our Leadership Team took ownership of your enquiry and ensured your order was dispatched to you as a priority along with acknowledging the inconvenience which had occurred.
It only leaves me to once again thank you for your valuable feedback.
Regards
Keith - Group Customer Services Manager.
GREAT PRAM AND CUSTOMER SERVICE
I bought a new Pram on the Chicco.co.uk website and was concerned because of previous reviews on Trustpilot, that they would not deliver on time, or other issues. I ordered on Friday evening and got the pram delivered on Wednesday morning in Northern Ireland. I followed up with Kayleigh on their customer service, and she was super welcoming and nice. I was able to get a free bear under the current deals on their website as well.
To make it short:
Customer service = 10/10
Pram = 10/10
Delivery = 10/10
I would recommend them to everyone.
7 October 2025
Unprompted review
Reply from Chicco
Hello Gustavo
Many thanks for your wonderful comments about your recent experience with Chicco.
Here at Chicco our customers comments and feedback are so important to us and I was delighted to read how Kayleigh from our Team looked after your enquiry so well.
Best wishes
Keith - Group Customer Services Manager
Great Customer Services Executive
Julija - Customer Services Executive was incredibly helpful in helping me with an issue I had. It makes such a difference when you get a response from companies quickly. Would recommend Chicco to others and their 5* service!
19 September 2025
Unprompted review
Reply from Chicco
Hello Marysia,
Thanks for your wonderful 5 star Trustpilot review.
I was delighted to read about the great Customer Service provided by Julija within our Team.
Julija is our Chicco expert and she loves helping our customers.
Best wishes
Keith - Group Customer Services Manager
Great customer service
I was returning a stroller, the customer service executive Julia was brilliant. Great to reply, offered me a replacement stroller of my choosing. Couldn't fault, great customer service
19 September 2025
Unprompted review
Reply from Chicco
Hi Mary
Thanks for taking the time to leave your wonderful Trustpilot review.
Here at Chicco our customers comments and feedback mean so much to us.
I was delighted to read how Julija from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Very poor communication
Very poor communication.
I placed order with next day delivery few days ago until now is not shipped. Customer service unfortunately looks like is not really helpful. Wanted to cancel my order if delivery not reach me by end of tomorrow but of course there is no reaction at all.
17 September 2025
Unprompted review
Reply from Chicco
Hello Agnieszka
Many thanks for your Trustpilot review.
Trustpilot reviews are always welcomed by Chicco as they allow us to review and wherever required improve upon the products and services we offer.
Trustpilot reviews also allow us to provide a balanced and accurate response to the original review left - something we are encouraged to do by Trustpilot.
I was sorry to learn of your frustration with your recent order.
It should be noted that orders placed after 2.00pm are not applicable for next day delivery and will be delivered within 48hours from the original order date - this is displayed on our website and your order was placed at around 7.00pm.
When a customer contacts us we always acknowledge safe receipt of their message and provide a timescale as to when we will response to the message.
We also make a polite request to avoid sending duplicate and chaser messages as this hinders our ability to respond to the message in the shortest possible time.
Having reviewed the multiple messages we received from you I can see we responded to your enquiry well within the timescales we mention on our acknowledgement message.
Finally I was delighted to learn your parcel was received safely within your personal timescales for delivery.
Regards
Keith - Group Customer Services Manager
Julija is a superstar
Julija is a superstar, give this member of staff a pay rise!
I needed a spare part for my trusty stroller and was praying I could source it before I fly out on holiday tommorow….. Julija made this happen and got the part sent to me super quickly!
Thank you so so much
15 September 2025
Unprompted review
Reply from Chicco
Hello Kirsty
Many thanks for taking the time to leave your 5 star comments.
Here at Chicco we like to think the service we provide to our customers is different to that of other organisations
I was delighted this was the case with your recent enquiry handled by Julija.
Best wishes
Keith - Group Customer Services Manager.
Julia made the experience fantastic!
Julia made the experience fantastic!
Well done and thank you!
12 September 2025
Unprompted review
Reply from Chicco
Hello Pauline
Thanks for your wonderful 5 star review.
Julija who helped with your recent enquiry is a real star when it comes to looking after our customers so well.
Best wishes
Keith - Group Customer Services Manager
Fantastic customer service
Fantastic customer service
I needed a replacement part for a chicco product and within days the part was sourced and sent out to me
Fast delivery and well packaged
Im very grateful
Thank you
25 August 2025
Unprompted review
Reply from Chicco
Hello Amy
Many thanks for taking the time to leave your 5 star comments about the fantastic service you recently received from our Customer Services Team.
Here at Chicco we believe the service we offer is different to that of other organisations and I was delighted to experienced this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
excellent service
needed a part that was missing the customer service lady julija went above and beyond to source the part and kept me updated throughout from start to finish
13 August 2025
Unprompted review
Reply from Chicco
Hi Tracy
Thanks for taking the time to leave your 5 star review.
I was delighted to read how Julija from our Customer Services Team helped with your recent enquiry.
Keith - Group Customer Services Manager
Julija and Nic helped settle my enquiry…
Julija and Nic helped settle my enquiry promptly with great communication and delivery of a part that was needed for the pushchair
6 August 2025
Unprompted review
Reply from Chicco
Hello Sally,
Thanks for your kind words about your recent experience with Julija and Nic.
We were delighted to help with the spare part required for your pushchair.
Keith - Group Customer Services Manager
Replacement mattress no board!
I ordered a replacement mattress for a Next 2 Me Crib, specficially because it said it included a 'board to be placed inside mattress' in the specifications. When it arrived it didn't contain a board and after many back and forth emails I was told that I had misinterpreted the specifications and the replacement board was not available at all.
When I requested a refund this took over two weeks to even be marked as recieved and I had to chase 3 times for information on my refund.
5 August 2025
Unprompted review
Reply from Chicco
Dear Mr Battle
Many thanks for your Trustpilot review.
Here at Chicco we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
Customer comments also allow us to provide a balanced and accurate response to the comments left.
I was sorry to read that your recent order wasn't as expected.
Once your Crib had been returned to us and had passed its return inspection we arranged to process your refund.
Thanks once again for your valuable feedback, our product listing has been reviewed to avoid any misinterpretations in future and I'm delighted to confirm we are now including the mattress board in future sales.
Regards
Keith - Group Customer Services Manager
Fantastic service and resolved quickly …
Would just like to say I was so pleased with the service and result received from Chicco today.
They dealt with my enquiry quickly and resolved the matter in no time at all.
19 June 2025
Unprompted review
Reply from Chicco
Hello Jacqueline
Many thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read your recent enquiry was handled quickly and efficiently by the Chicco Team.
Best wishes
Keith - Group Customer Services Manager
Best customer service (Julija 5*)
I have lost part of the 5 point safety belt for Chicco baby hug after messaging customer service to ask if they sell replacements a very kind lady called Julija replied to my message (she even replied within one hour after I sent my email, late in the evening which was out of office hours) and offered to send me a replacement part free of charge without any hassle and she got everything sorted quickly. Best customer service I had ever dealt with didn't expect such a pleasant surprise.
6 May 2025
Unprompted review
Reply from Chicco
Hello Gregor
Many thanks for taking the time to leave your5 star Trustpilot review.
I was so pleased to read how Julija from our Customer Services Team looked after your recent enquiry so well.
Here at Chicco we believe the service we offer is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Keith - Group Customer Services Manager
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