Redragonshop Reviews 

My order from tik tok stopped working ( A and S keys) after 3 months. Customer service assisted with trouble shooting and when that did not work sent a new replacement. It was great working with them!

The software for the m913 max isn't great (yet). But the support team helped me figure how to get done what I wanted.

I first asked and got a generic AI response which could have helped me, but I had already seen the same for myself. After that (without me asking) a human response came from Mike. He helped me figure out how to change the RGB on my m913 max. Whenever I had a question I got a response within minutes, which was great!

The features in the software seem a bit hidden, but they're there thankfully.

All in all I am happy with my purchase, the hardware seems great so far, the software not very intuitive but the support made up for that. Giving my experience 4-stars for that!

The button on my mouse cracked. I reached out to Red Dragon Support. Mike was awesome.
He took care of my issue. Sent over a new mouse.
Super satisfied with the support

Love the keyboard! I also received great terchhnical support services from the manufacturer.

Customer service was excellent. I have no complaint with the company. The product, a 913, did not meet my expectations. The 12 side keys were stiff and tiny. They were cramped in placement. Essentially, they were made for small females with tiny, thin hands. I'm a guy with bigger hands, and my thumb could barely tell one key from the other. The 913 fit comfortably in my hand, and I had high hopes for it. But the side key size and placement were useless to me. Thankfully, I did not pay too much for it. I'll keep it as a backup mouse for emergencies rather than fighting to get it returned. Thanks for the good customer service experience.

I have been purchasing Redragon products for a few years now. I purchased a mechanical keyboard and the enter key on the numpad stopped working. Mike, helped me resolve the problem painless and easy. I love Redragon products! I now know customer service makes my purchases even better!

Quickly resolved my issue, and sent a replacement.

Excellent products and customer service. Had an issue with my M913 mouse and they had me triaged, supported and fixed in 24 hours.

Got an issue with my headphones a few months after buying it. I contacted the support fully prepared to have to fight to even talk to someone, not even talking about getting an actual replacement. They proved me wrong, I got an answer an hour later, and a replacement was shipped before the end of the day.

Truly great customer service

I had an issue with my keyboard (8773) that came as a combo with mouse. I sent in a service ticket and was replied to very promptly. Mike was amazing asked a few questions to trouble shoot and to send a video of possible of the issue. I sent the required info and video which lead to a quick response on what to try to reset the keyboard. When that didnt work he quickly stated that would be sending out a new one as mine had issues. I recieved an email stating that the new one was ordered the same day!!! I will update once I have the new product. But based on the service I recieved so far I'm extremely satisfied. Awesome customer service, polite, friendly and prompt. You can't really ask for more!!! So glad that ai choose Red Dragon for my system!!

After claiming for a faulty issue, the process went smooth and prompt. The solution made by the team satisfied me. Highly recommended!

I had a question about fixing a sticky key (due to a soda spill, imagine...) that I emailed to customer service at ReDragon and not only did I get a response in mere minutes, Mike told me how to replace the switch AND how to clean the sticky one to make it functional again, and their follow-up was fabulous!! Makes me want to do all my business with them!

Very happy with the keyboard and mouse keyboard combo i bought. Great feel and looks exactly like expected.

When i had a question regarding the completeness of my order there were quick initial responses by their AI bot, when i had further questions the AI answered aswell but was later that day followed up by a human to offer me alternative setup suggestions aswell.

Great stuff

I had ordered the wrong keyboard by mistake and quickly sent an email to the support. They responded almost immediately, reimbursed me the price difference and sent off the keyboard I wanted. It was delivered only a few days later, I was honestly shocked it arrived so quickly. The customer support service was friendly and straight to the point.

And that's not even mentioning how great the actual product was. For a relatively low price of 50 euros I got a very pretty, very ergonomic RGB keyboard with a whole set of spare keys. Really, really great experience all around, I recommend Redragon to anyone who asks!

I was cynical and I will admit I came at them a little rough. They quickly confirmed their user manual for the device was not completed and planned to update it. I was sent over to a customer service agent and with dome assistance and quick troubleshooting we confirmed there was an issue with the keyboard and it was quickly swapped. They were quick attentive and polite reguardless of my initial brash demeanor. Its swapped things are being updated. Cant complain great job red dragon. Keep it up.

Great attention. Great resolution capacity. Definitely will buy again

my keyboard, the k618 and wouldn't connect, Mike,
Redragon Customer Service helped me and got it to work by going through the files of the software and use update.exe and that got it to work

There are up there with steam with how good they are, i got a free new mouse because i accidentally broke my wireless usb dongle... maybe they are secretly steam

im using my parents email because the school blocked my email from logging into trustpilot... you know who i am mike and thank you so much

I had ordered some gaming speakers that stopped working just before the warranty expired. I got in touch with customer support and they resolved the issue very quickly and sent out a new pair of speakers to me.