Redragonshop Reviews 

Fantastic customer service! 100% would recommend!

I had purchased the GS520 Speakers, only had them for 4-5 months, before my left speakers LED glitched out. I reached out for a replacement, and to trouble shoot any issues! They helped tremendously, and sent me replacement speakers free whilist telling me not to worry of returning the other ones! The 1 year warranty is awesome, it saved me the hassle of buying new ones due to faulty wiring in my old one. They are lovely speakers, because I hate wearing my headphones all the time. Plus to use them so I can hear my little one better! 10/10 experience l, and service given!

Quick and helpful support, and great follow up.

Some of the best service i had, my mouse malfunctioned a bit. I contacted Redragon and within 2 days the new mouse was shipped. The customer service was excellent 👌

I had some toruble with a mouse i had bought and ended up getting in contact with thier support, i got it sorted within a day and got a replacement, incredibly good support thank you

Redragon had made such a wonderful experience with there overall many products. I enjoyed the fact that when you click on a product it gives full details of what the product is capable of doing and its technical specifications.
However I do find that navigating there website can be a little challenging, and using the search result will give you assistance, but u less you know that specific model of product it will throw out a lot of results.
I had recently gotten the Horus Ultra Slim Keyboard, when I got the keyboard it was very sharp and well made! I was already impressed with its quality. However I went with the Red Switches on the keyboard and did not realize that they were so sensitive and it started to do ghost typing and causing a huge delay in my work/progress/gaming that it was inputting keys that I was barely or not even touching.
I did a lot of troubleshooting and eventually reached out to there support team.
When I did they were super polite, kind, caring, and amazing. They really made sure to take there time to work with me on this issue.
The end result was that the keyboard was overall to sensitive and we ended up replacing the keyboard out with the brown switch keys instead. Currently I am still waiting on the replacement to arrive.
I also think that the Redragon software could be better instructed as it did take some research to get that installed and updated. For some reason it did not want to update. Had to go into the system files and run the update exe file to get it to update correctly.
But when it was up and running it was really amazing and the interface is not hard to work with.
The only downside side is that the device has to be connected either to the 2.4Ghz dongle or directly wired in to communicate with the software and not on Bluetooth.
Overall very pleased with the service and support from Redragon. As I know it shows they care and if any issues arise they are always willing to help.
They do communicate via by email and I understand this, so response times can vary.

The customer service was next level! I needed to know if the product had any latext products in it. I emailed the question. I heard back from customer service within an hour that they didn’t know exactly but would send it to someone who would. Within a couple hours I had received an email from that department and had my answer.
Quick, professional and so polite. Best customer service from a company in a long time!

Best customer service ever! Replaced my keyboard lightning fast with no delay!

What a perfect experience from start to finish. Ordered a power supply off Amazon and when I put it in, discovered I needed another GPU cable. Contacted their support and got fast service and regular contact to make sure everything was good. You don't see interaction and care like this from companies anymore. I highly recommend them for anything!

was sent the wrong XXL mousepad originally but it was very quickly replaced with the correct one.

Great customer service, refunded the cost and recommended a mouse that might meet my needs better. They really stand behind their products. Mike was so
Helpful and very nice. Thanks so much Mike

I love the products and most important great customer support !!

I'm really pleased so far with my Red Dragon K556RGB, my first mechanical keyboard. Excellent quality & performance [typing, not gaming] & really good support from Mike when I had a question. Roger, Toronto

Love my Red Dragon keyboard and when I reached out to support, they got back to me quickly.

They have some of the best service ever.

Thank you Kikko for your help! I bought a great board and it had a small issue that was so easily resolved thanks to their help. Sent me a new one to fix the problem, easy peasy! Thank you again!

Super helpful customer support and a really solid product. I was not expecting the quality I got for the price point it was at!

Amazing product and customer service

I am using the TRUNDLE K668 - DE layout keyboard and it is absolutely amazing. Feels natural and built for multi purpose.

They're responsive, respectful and they will provide product software after it's no longer provided on their official website. Personally can't say the same for other customer support staff at other companies.
I believe their products' longevity is well implied in this review as well.

Their customer service with Mike was sustaining and it solved my problem thanks again Mike😀