Redragonshop Reviews 

I had ordered one keyboard for a gift and instead of just waiting on it forever they contacted me to let me know it was on backorder and gave me the option to choose another one. They made the price adjustment and placed the order but they went above and beyond and upgraded my shipment because of my original item being on backorder. They have contacted me multiple times so they have top notch customer service. The gift recipient was very pleased with the keyboard. Highly recommend this company on customer service alone.

My keyboard shift key wasn’t working properly. I had reached out and within 3 days they had shipped me one to replace it. Mike helped me out. He was really helpful throughout the process. Great customer support!

I was having trouble with a product I purchased from this company, so I sent in a support ticket. I had to force my way around the unhelpful "Reddragonshop AI Agent" before I could talk to a human support member, but it didn't take long for that to happen, and even less time for them to tell me how to solve my problem. Very prompt service, but the AI wasn't helping my frustration after doing my own troubleshooting for an hour.

Was very easy to get replacement. Quick emails. Smooth csv

I have used their keyboards and Mice for years, they always are top quality, fairly priced, and I have only ever had 1 issue, and it was completely sorted out in less than 48 hours of contacting support and just following the couple instructions they had for me.

Helpful customer support

Responses were quick, and i was able to get to a real person quickly. They hekped double check all the troubleshooting and when it was clear the item wasnt working anymore they immediately sent me a replacement. My last mouse from here lasted years, so that the new one failed in like 7 months was odd and im very glad they sent me another one rather than having to ship it back and forth.

I highly recommended them for your gaming mouse and keyboard needs.

I got S136 keyboard and mouse combo about eight months ago. Both are great, however I ran into an issue with the keyboard. I contacted support and they were excellent in providing a replacement. No hassle, simply provided necessary information and pictures of the issue. I had grown the love the keyboard, so this really elevated the experience.

If the company checks these, know your customer support experience earned you a repeat customer in the future.

Customer service was helpful and fast responding, thank you so much!

I purchased my K556 keyboard through Amazon and mouse. I had no issues with the mouse software but the keyboard software wouldn't detect the keyboard. Contacted the support team and they were very responsive and sent files to help my situation.

The best I have 3 Redragon keyboards. Love them all.
Best feature is the ability to make macros

The customer service is wonderful, and the keyboard is perfect.

Hello, 🫡
I’m Baz, a gym consultant at Topspeed Fitness USJ 10 Taipan Subang Jaya.

It is alarming to talk to someone comprehensively progresive.

The dangle on my mouse broke and I reached out. The service was prompt and friendly and they immediately send me a new product. Wonderful service.

I bought a Redragon K556RGB keyboard from Amazon to replace my failing Logitech G810 Orion Spectrum keyboard, The K556RGB worked correctly as soon as I connected it but I couldn't get the driver to load. I turned to Redragon support which were very supportive and helpful. They (Mike) sent me a Firmware update for the keyboard and an new driver which solved the problem. They also sent a User Guide that wasn't included in the box.

Had the Wi-Fi dongle go out on our new keyboard. After emailing, the responses were quick and a replacement was sent out within a couple days

Im usually not a fan of ai replies to customer service, but redragon set up their AI perfectly to answer things it can right away, and then forwarding me to a real agent,

The actual agent was phenomenal, there isnt anything else to say about them. Props to Redragon for getting such high quality customer service.

They went above and beyond to help me solve my issue, and I highly recommend reaching out if you ever have a problem with any of their products. Just an absolute delight to deal with them, and I will be a customer for life.

My order from tik tok stopped working ( A and S keys) after 3 months. Customer service assisted with trouble shooting and when that did not work sent a new replacement. It was great working with them!

The software for the m913 max isn't great (yet). But the support team helped me figure how to get done what I wanted.

I first asked and got a generic AI response which could have helped me, but I had already seen the same for myself. After that (without me asking) a human response came from Mike. He helped me figure out how to change the RGB on my m913 max. Whenever I had a question I got a response within minutes, which was great!

The features in the software seem a bit hidden, but they're there thankfully.

All in all I am happy with my purchase, the hardware seems great so far, the software not very intuitive but the support made up for that. Giving my experience 4-stars for that!