Redragonshop Reviews 

Excellent quality keyboards, for amazingly competitive prices!
If you want to get into mechanical keyboards these guys are a great place to start!
My first mechanical keyboard was a K552, and it has been great over the years.
Customer service is also very fast and very good, I had an issue with a magnetic hall effect keyboard backlight, and they sent a new one very quickly!

For context, I ordered a gaming mouse from them in mid April. It was a nice wireless mouse, worked well, and had 12 side buttons (i liked it for multitasking)

Now a week or so ago, it stopped working. One of the side buttons just wouldn't work anymore. I emailed them. They sent a list of troubleshooting.

Sadly, troubleshooting didn't help. So I talked more on the topic and they narrowed it down to a hardware issue. And because of this, they agreed to send a replacement. Free of charge, no return of the original product even requested.

Point being, even being an entire month after I had purchased the mouse, they were still willing to let me get a replacement because a non-essential part broke.

Great customer service. While it did have an AI respondent it correctly escalated the issue without me having to even ask for a human manually.

The CS was pretty understanding, nice and helpful despite the harshly worded (valid) feedback. It shoud be implimented soon too, so im interested how thats going.
The mouse itself is good, took me by surprise that the buttons 1-12 are the same as on the keyboard, kinda hoped it was an additional set but thats just my opinion. Its also hard to describe so i wont continue that thought but how its working now is perfectly fine. Although there doesnt seem to be an option to actually set the fore button speed or i just dont feel the difference. I thought it would be a slider in the app making it a double tab, triple, quadruple.

The cheaper prices drew me in expecting middle ground quality on their keyboards. However I have been genuinely so surprised by the sturdiness and speed of what I've gotten so far. When my keyboard shipped, I had an initial issue with the software that came with it. However after contacting customer service, I had the best help any company has given me. As soon as their automated system detected that what it was giving wasn't helping, I was directed to a person immediately, and had a reply within an hour or two. The person there walked through my problem, eliminated possibilities, and gave me a simple solution within minutes. This company produces quality, affordable products, and genuinely cares that they work for the people who purchase them. Will absolutely be recommending RedDragon to everyone who needs decent, affordable equipment!!

Thorough and helpful support, continued until the problem was resolved.

Stephanie was an absolute saint of a customer service worker for Reddragon! Genuinely one of the nicest customer service workers I've had in forever. Handled my case with speed and efficiency and was just overall amazing!

I ordered a product, which had problems with the RGB lights and I contacted the customer service, where I got the fastest and the most precise help I could imagine. I love how the company takes responsibility and does everything to make their customers satisfied. Thank you so much and keep up with the good work!

Kikko throughly helped me. He was knowledgeable, patient, and attentive. Redragon products are high quality, well priced, and visually appealing.

I love this mouse it is smooth and enjoy the RBG settings that it displays. Customers service was A1 since at first the software wasn't working for my model but a quick email to customer service and they send me the correct software for my M656 Max and all is well.

redragon is the best in the biz great customer service and great products

High quality keyboards and wonderful customer support . The keyboard I bought however, from amazon, the K668, did have some brownish gunk on the keycaps and on the board, but could easily be cleaned off with isopropyl alcohol.

I appreciate Redragons' support for helping me restore my M908 mouse after a firmware failure, even though the warranty period was over. I was even more surprised that they replied during the weekend.

Elsa and her team were fantastic. When my original order came damaged they had a new one shipped out immediately. They were very quick with their replies as well. Definitely a 5 star experience. The customer service was great.

The representative that was helping me was amazing, helped me troubleshoot and when that didn’t work? Helped me find a solution! I love this company for their quality products and their great customer service!

Mike was extremely helpful in diagnosing the problem I had and then providing a replacement mouse for me. The entire process was very smooth and easy, the customer service is better than most companies

Very good products especially for the price, very little complaints and if anything is wrong with your order or a product they have great customer support 10/10 would recommend

Great service, great products, great quality all around.

I ordered a couple of gaming mice, one of which had a button malfunction, and Redragon was quick to troubleshoot and send out a replacement.

The mice are really good for the price point. The software is a little dated. You have to create profiles for each game you play before uploading them to the mouse. I hope that down the road, they can get software to automatically switch profiles across multiple games.

I am looking forward to trying out some of their different models. You can buy three mice for the price of one from a big-name brand.

10/10 customer service ngl

I had ordered one keyboard for a gift and instead of just waiting on it forever they contacted me to let me know it was on backorder and gave me the option to choose another one. They made the price adjustment and placed the order but they went above and beyond and upgraded my shipment because of my original item being on backorder. They have contacted me multiple times so they have top notch customer service. The gift recipient was very pleased with the keyboard. Highly recommend this company on customer service alone.