Red Lobster Reviews 

Red Lobster on 410 in San Antonio, TX
Made The Order Online. On Way To Pick Up Order... The Presumable Evening Manager, As She Said. Don't Remember If She Gave Me Her Name. But When I Asked To Speak To The Manager/Supervisor On Duty She Was Put On The Phone. Same Person That Called Me... Soooo....

Ok... Manager Called Me And Told Me That Shrimp Potstickers Were Not Available. That I Needed To Change My Options. She Did Not Know How I Even Got To Order Them. I Said, They Were On The List. I Thought As A Second Choice For Smaller Portion. (This Is The 2nd X I've Gone To Red Lobster Specifically For These) She Was Kind Of Snub At This Time. She Said We Haven't Had Them For 2 Weeks. (It's Not My Fault They Are On The Menu.)
Then She Said Biscuits Are ... Extra... I Asked How Many Come With The Meal, She Said 2. I Said That Was Plenty. So We Hang Up This Time.
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We Get There And There Is Nobody There To Bring Out Our Order... I Call Again... A Young Man Answers.... He Says He Will Be Out In A Moment... Approx 5 Minutes Later, He Brings Our Food...
I Quickly Look Through And It's Definately Missing Our Scampy. I Call Back... He Answers And I Explain That We Are Missing The Scampy. He Brings Out Two Cup Size Containers That I Knew Felt Really Light And Later Find Out Only Hold 5 Shrimp. Boy What A Miss!!!!! But We Head Home...
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Once We Get Home... We Are Missing 2 Shrimp Skewers As Well.... By Now I'm Upset. We Only Live 4 Miles Away And With All The Waiting And Mistakes, The Food Is Not Even Warm. I Call Back, Get The Young Man First. Ask For The Manager/Supervisor And That Is When He Puts The Same Woman I Spoke With Earlier On The Phone.
By Now She Is Not Even Friendly.... She Is Of The Opinion That I've Asked For Too Much Food.... As I Will Share In The Moment....
She Says Shes Has Two Tables Together That Has Been There For Two Hours Eating Shrimp And They've Had No Issues. (What That Has To Do With Me, I Haven't A Clue.)
I Started, Stress Started To Explain, That When You Go Out Like This, Eating Like This Is Normal. (Meaning That If You Go Out For All You Can Eat Shrimp, Usually You Eat More Than Normal.) Before I Can Say Anything More... She Cuts Me Off And Says... Honey This Is Not Normal...
(What Happen To Customer Being Right! What Happen To Common Dignity When Serving Customers! I've Thought About Letting This Go, But This Is Allowing This Restaurant To Say This Is Ok To Treat People This Way ! Not To Mention When I Called Customer Service And They Put Me On Hold For Over 15 Minutes And Then I Was Disconnected! I Could Hear Them Pick Up The Phone To See If I Was Still On The Line As Well! Rude!!!!!!!!!
Anyway.... She Says, With All The Issues We've Had On The Order, Let's Send You Out A Free Meal To Your Email. She Asked If There Was Anything Else. I Said I Guess Not If You Are Going To Correct With The Email! (I Was Initially Only Asking To Be Reimbursed For The Skewers, Ie Pick Them Up Later As It Has Been A Horrible Visit So Far!)
She Hastily And Quickly Asks For My Email, And Dismisses Me! I Ask, Don't You Want To Write It Down? She Says No I Got It! (I'm Thinking, Unless She Pulls It From The Order, I No That Is Not True! My Name Is Original And It's Part Of My Email! )
With Her Attitude And Quick Dismissal, I Don't Really Believe That I'm Going To Receive The Email! Guess What!!! Again... 3rd Time Is A Charm!! It's Been Over An Month And No Email! If I Could Bold / Underline / And Change Colors On This Message I Would Emphasise How Rude I Feel She Was And How Messed Up The Order Was! And....... The Restaurant Was Dead!!!!
Pathetic!
Let's See If This Get's A Response... Or What Else Must I Do!

Red Lobster is one of my favorite restaurants. I love their menus and prices. This is my family and I to go to restaurant for any celebratory occasions. We either go to the Edison, NJ or Union, NJ location. Always great service.

Amarillo Tx, Its the worst store I've ever ate at.
We sat at the table for 20 minutes waiting on water. We sat there another 20 minutes to get waited on. We finally gave up and left.
The time before that I thought maybe they were just having a bad day. It took 50 minutes to get our food and by the time they bought it out it was cold. Its obvious they are not being managed.

Went to Red Lobster in Bloomingdale, IL. for lunch. Hrs. state they open at 11:00 a.m. Door was locked. So we called. Amy said they don't open until 11:30a.m. I said there was no sign saying that and she told us she didn't have time to put up the time. Came back at noon to a totally empty parking lot and restaurant. She was in another room to where we could see her. She never turned around when we came in talking infact no one was there to even great or seat us so we walked out. How Rude! We went down to La Campana not far from them. Had a great Mexican lunch.

Portions are just getting smaller and more expensive . Better off just buying your own crab legs and making them .

If i could leave under a zero i would, Terrible,Terrible curb side service at the Madison hgts Mich location. Called to complain and they could care less! Shrimp was RAW and people were very rude and would not offer anything to compensate. NEVER GOING BACK EVEN IN GOOD TIMES!!!

My family would go to Red lobster all the time. However they have really gone down a lot. They need to just stop the all you can eat shrimp. The servers do not want to take orders. They will not ask if you need or want anything else. I’m talking a simple glass of water. They want your money and you out the door!! Workers will deliberately lie abt things. This goes all the way up to management. They will tell you specials are over while I have an email stating something completely different. Yes I know not all offers are everywhere but the email CLEARLY STATED NC. The lady acted as if I had made the email up. My sister was sent the same thing. While waiting I over heard the couple behind me talking about the same offer. I told them what I was told,come to find out a lot of customers had the same problem. Another server told us a lot of ppl came in asking abt the same offer. The manager didn’t offer to take 10 cent off our meal or anything. She just stated She’ll have to call the corporate office. Now this made Red lobster look bad imo. I also had other issues before this. My experience was at the location in Hickory NC. Just save your money GO SOME WHERE ELSEWHERE!!!! I can no longer support a company like this.

Terrible curbside service. Waited 2 hours and finally cancelled. Good luck trying to get the money back. I wrote to Red Lobster with no reply. Guess they dont need the business. Will go other places and I will let everybody I know about it. Too bad I always went there but no more.

Ordered curbside pickup from Medford OR location for Mother's day. Got there, at least 30 cars waiting. Waited over TWO HOURS for cold food. Didn't get everything we ordered AND PAID FOR, two of us had to share a meal. Several people waited three hours, others just left. I really like Red Lobster's food but this left a horrible taste in my mouth,

I love red lobster the best food ever you can get good seafood good quality food I think everyone should go there it’s a nice seafood restaurant I personally love their crab legs their bread is divine and their Keylime pie is amazingWould recommend it to anyone

Always delicious menu and great customer service! My wife and I absolutely love this place.

Very good! We often visit the Red Lobster in Santa Maria, California. We love this location because the staff is very friendly, knowledgeable, and efficient. I really love some of the rotating items on the menu, and it always keeps it fresh. My only complaint is they got rid of the regular fish and chips, which my family left. We are hoping they get it back. I’d like to mention they’re excellent reward app, which we use regularly to get delicious chocolate cake! We often visit the red lobster in Santa Maria, California. We love this location because the staff is very friendly, knowledgeable, and efficient. I really love some of the rotating items on the menu, and it always keeps it fresh. My only complaint is they got rid of the regular fish and chips, which my family loved. We are hoping they get it back. I’d like to mention their excellent reward app, which we use regularly to get delicious chocolate cake!

I was actually shocked by the quality of the service. It was awesome! I didn't expect to get such a service. I will definitely come back again!

I recently went for my birthday dinner and endless shrimp. My server Shadee was awesome. Not too pushy but checked on me enough. Also recommended an appetizer that I got for free being a member of My Red lobster Rewards. Orland Park is great. Clean, great food and awesome service.

Went to Red Lobster on 8/12/19 in Pueblo Co and it was EXCELLENT!!! Food was fresh and hot, Place was clean and waiter was awesome. Thanks for was wonderful afternoon Red Lobster and Mark, our waiter!!!

I went to a Red Lobster restaurant some weeks ago, and remember several lobsters inside of an aquarium. I asked one employee about it. To my surprise, he responded that I could choose from any of them to be prepared on my plate. It sounded very cruel, but I was hungry and chose one. Time later I was enjoying it's meat. It was the most delicious lobster I have ever eaten. My wife went with me I remember telling her, it was true.

So on March 6 picked up a to go order from the store on Lake Worth Rd and Jog....got home the fried coconut lobster tail was overcooked as were the shrimp skewers.called the store spoke to Susie the general manager ,she apologized said would put a gift card in the mail.10 days later no card so I called the store only to find she was on vacation and several other customers had also complained that they got zero in the mail.called today she denied ever having spoken to me and after some hassle she would send me the gift card...again she said she had no idea who I was....Such B.S

Went to the red lobster on jensen beach Florida on March 10, 2019 I was double charged. When I called the restaurant the manager accuse me of being a liar and was very rude to me.

Not so thrilled with the last few times I have been here. Decided to give them another try a few weeks ago and ordered pickup and I arrived exactly at my scheduled time of pickup it said online and I STILL waited over an hour for my food then had the manager argue with me about me having to give them 30 minutes to cook and prepare the food. With my food being cold by the time I arrived home and zero compensation and understanding from management I doubt I will return back to here for again a few more years. (Mall of Georgia location)