Red Lobster Reviews 

My wife and I intended on having dinner at Red Lobster in Fremont, CA on February 24, 2024. We did not have a reservation and were told there was an hour's wait, which we accepted. We waited at the bar hoping to have a drink and appetizer. We waited for about 30 minutes for service, but received none...the bartender never appeared, but waitstaff often appeared to prepare drinks for customers already seated. We flagged one of those waitstaff and asked her to prepare drinks for us. She said she was too busy. We waited another 15 minutes, then left the restaurant to have dinner elsewhere. I have never been at a restaurant with a bar with no bartender. We will never visit Red Lobster again.

Gnats were literally everywhere when I visited Springfield, PA location I spoke to the manager and he responded yes, it's been that way! WOW unbelievable, no apologize nothing

My husband and I enjoyed dinner this evening at Red Lobster in Novi, Michigan. We had a very pleasant dining experience from the moment we arrived until we walked out the door. Hunter, the greeter was very friendly and accommodating. He gave us our expected wait time and an update after a few minutes of waiting. Our server, Ellie was knowledgeable, professional and served us with care. She made us feel like she was genuinely glad to serve us. When we informed Ellie that it had been a while since we dined at Red Lobster, she took the time to review the menu with us and answered our questions with delight. The selection of food was awesome. Jeffrey, the manager, was personable. He made sure we were completely satisfied! Our meal was scrumptious! We will definitely return to Red Lobster. The team members we encountered were amazing!

Last year I went and I could not fault the food. But I visited two weeks ago. I was very dissapointed. The food overall was not very good. They had a tray to collect used dishes it was unsanitary. The kitchen staff walking about in soiled aprons. The whole atmosphere was unpleasant. The curried goat was tasteless. The sweet and sour chicken was not what it use to be, even the colour was a turnoff the oisters in shells was under-cooked. It was just a terrible meal. The management needs to review of this restaurant. I would not visit again unless I hear changes are made.

When I got here I order a root beer to be told there wasn’t any then I order mozzarella sticks right after my drink order so I place my food order 10mins later just for a the waitress to ask me if we order mozzarella stick and then I hear them tell another table that they are so sorry about there food delay it will be out soon they’ve been here for 45mins now. As being a wait out of my 8yrs I’ve never experienced that hope yall can get this place back together!

I flew in from being out of town for a week. I came in late Friday and had a good Saturday with my wife this afternoon. I took my wife to Red Lobster for what was suppose to be a romantic dinner, before I have to fly out of town again tomorrow. The staff was very impersonal, basically rude. The hostess was preoccupied and unfriendly. After being seated in a booth the waitress (Mel) came over to get our drink order in a timely manner. She brought our drinks about 10 minutes later. This was acceptable because there was a large family gathering she was also serving. She proceeds to take our food order, then we were put on ignore for at least an hour. By the time our food came out our drinks were down to a few sips left. She asked if we needed anything else. Then stated, " I will bring you another more tea. A good 20 minutes or so go by and we are nearly finished with dinner and still no drinks. When my wife was irritated to the point she had to get up to go look for our waitress to get our drinks, she was coming out with the full course meal to bring to the large party at the bar. After serving the entire parties food, the only thing remaining on the tray were our drinks. A good waitress would have brought our drinks first. When I alerted another employee to get a manager, we waited approx. 10 minutes, no one came out to address the situation. We finally decided to just leave. It took us just a little over two hours to have our dinner. Plus another hour to write this review.

Today I took my mother to Redlobster to celebrate her 80th birthday. My mother had a choice to go to any restaurant she wished. She wanted Redlobter. I mentioned to the host, the server, and a new server that I was celebrating my mother's birthday. Not one single time did any of these people make an effort to wish my mother a happy birthday and bring her a slice of cake to thank us for choosing this establishment for her special 80th birthday.
I remember back in the day we used to go to Red Lobster to celebrate birthdays and the staff made an effort to make a big deal for the birthday person. I'm not asking for anything free, however, I was embarrassed for Red lobster to have such poor customer service. I know times have changed and the younger generation has new ways of looking at life, but it is very sad to experience such a cold environment. needless to say, my mother was disappointed she didn't get a warm feeling from her Favorite restaurant on her special location.

the shrimp scampi was real good, and you can't beat their biscuts

Its ok. I can't give it 5* but it is not 1* as well!!!

Red Lobster Nepean - A Highly Disappointing Visit!
On the 23rd of September 2023, my family and I visited Red Lobster Nepean, a place we've frequented for three decades. Unfortunately, this time around, our experience was nothing short of abysmal.
Our ordeal began when we requested a booth upon arrival at the front desk. The short individual manning the desk, who happened to be rather curt, informed us it would take approximately 20 minutes. After waiting for 30 minutes, I inquired again, only to receive a discourteous response. He said, "If you're dissatisfied, speak to the manager."
After an excruciating 60-minute wait, we were finally summoned. A petite, blonde-haired woman escorted us to our table, which was inexplicably situated in the middle of the restaurant rather than the booth we had initially requested. Oddly enough, there were approximately five unoccupied booths nearby, but we were told they were already reserved. Eventually, the manager intervened and seated us at an actual booth.
However, our woes did not end there. Despite patiently waiting for 30 minutes at our booth, no servers came to attend to us. Fed up with the hour and a half-long wait, we made the difficult decision to leave.
After three decades of patronage, this was unequivocally the worst dining experience we've encountered at Red Lobster Nepean. I have no intention of returning to this establishment, given the unprofessional conduct of the front desk attendant, the inexperienced trainee, and the bizarre behavior of the staff upon our departure. It was truly disheartening.

The service at the hickory nc red lobster was excellent! Taylor was AMAZING. Joseph was AMAZING also!

The food was amazing and the customer service was excellent! My boyfriend and I were on vacation in lake George and decided we wanted to go to red lobster for their all you can eat shrimp and it was the best our waiter made sure our drinks were always full and our shrimp refills came out quick. The biscuits are always an added bonus they are delicious!

First off, I want to say the service at the Hot Springs Arkansas shop was excellent. As a group of nine. We were celebrating a wedding anniversary. Prices were as expected in the current inflationary economy. Everyone, other than myself seemed happy with their meals. Unfortunately, I apparently ordered the WORST thing on the menu: fish & chips. A fairly simple meal, well prepared in some of the most common places. Not here. One piece of some sort of white fish, covered in so much batter, it took 3 bites to get to the fish. The fries were, in a word, awful. Probably frozen & heated in the oven. ANY fast food place out there on their worst day were far superior. Coleslaw probably came from Sam's or Walmart & way too sweet. The cheese biscuits? Usually my favorite. Flat, way too salty, &not enough cheese. I would recommend this shop, but NOT, NEVER, the fish & chips.

I don't know why there is many reviews that are negative here! My wife and I eat the Merivale Rd Red Lobster in Nepean and even though it's not the fanciest restaurant, the food is good, served warm and prices are decent too. I give it a good 4 stars!

We ordered fish and chips. The fish was dry and over cooked. Other wise everything was great. My husband wouldn't let me tell the server.

Food is very good and fresh. Lobster and crab legs are somewhat pricy but worth a very nice experience.

Good Job !!!!

Terrible fish and chips
Fish was too big one giant piece almost inedible

Avoid leftover in your order

This was the 4th time I ordered lobster tails to get leftover tails. I did try to prevent this from happening. I wrote a clear instruction on the online take-out order which stated clearly these two tails orders must be freshly cooked. Yet I still ended up with a leftover-tail on the night of Christmas Eve. This store at Bridge Port, CT was not trustful and offered bad service at the expense of customers and the chain stores’ brand name.

I must say, that service/customer service here has dramatically gone DOWN in the years that I have been in this town. So much to the point that we have de if we EVER get a taste for Red Lobster, we will travel to another town to do so! 3 weeks ago we sat in our car for an hour and 15min (waiting for our table & I’m disabled) and we had been FORGOTTEN & we didn’t even get a simple apology for the oversight! Then tonight, 9/24/2022, we were yet AGAIN FORGOTTEN! sat in the car for 43 minutes watching people come and go and we went inside and was told our table was ready just for the girl to say “NO, not them they have to wait, this group is first!” Yet, I sat in my car watching that group walk in…so that was around 15-20 minutes after us. Now, I do understand that the size of the group sometimes factors in, however, the fact that we were FORGOTTEN twice doesn’t & there is NO EXCUSE FOR IT NOR THE ATTITUDE BEHIND their mistake! Also, I have been on hold for 21 minutes (presently still on hold) to speak to a manager! I have NEVER in my life had such a terrible experience paired with what seems to be incapable staff & lack of caring which is needed in customer service!

I order food delivery from red lobster.By the time I got my food#1 it was cold #2they left out part of my order. Call them they told me the next time that I ordered would give me what I was missing.
For free. The next day I called and was told yes I would get it
. So I ordered more foof. But when it got to me They still did not get.It but half my order was missing too and was cold.Called and talked to a manager and was told they would send me a coupon for my first missing item by e-mail and would refund my money for my second order.What kind of people do they have working for them? All I can say is they can not read because my order was correct on my receipt but did not get what I ask for.