Red Lobster Reviews 

162
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were unhappy with their experience overall. Many customers expressed disappointment with the food quality, often finding dishes cold, poorly prepared, or not matching expectations from previous visits or menu descriptions. Additionally, several people reported unsatisfactory service, citing staff being rude, inattentive, or forgetting about their table. However, some customers noted positive experiences with the staff, describing them as friendly, professional, and attentive. A few other people also felt that certain food items, like the Cheddar Bay Biscuits, were consistently delicious and well-prepared, with some praising specific dishes for being fresh and flavorful.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment over changes to beloved... See more

Staff

Customers had ambiguous experiences with staff, with many praising individuals like a staff member. A staff... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment with the food,... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent and attentive... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers received their orders... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased the Seaside Shrimp Trio and I was very disappointed. The shrimp was bite-size shrimp. Totally different from what you see in the picture. The only thing I enjoyed was the corn. Everything... See more

Rated 2 out of 5 stars

Ive had a love affair with red lobster for decades but the honeymoon stage is definitely over. Your crab Alfredo was perfect for me, I was in my "happy place " every time I enjoyed it but you took it... See more

Rated 2 out of 5 stars

The food quality and quantity has lowered while the prices have increased. The salad is pre-bag so it smells, and is only a handful of lettuce, it cost nearly $5 in Oklahoma. The shrimp scampi used... See more

Rated 2 out of 5 stars

Pleasant staff, parts of the order came cold. The kitchen area was in a filthy state with lots of water on the floor being trailed into the dining area. Had I seen the state of the kitchen before l ha... See more


Company details

  1. Restaurant

Information provided by various external sources

Red Lobster Hospitality LLC is an American casual dining restaurant chain headquartered in Orlando, Florida.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

162 reviews

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2.5

All reviews

(162)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Great birthday lunch experience! (Paramus, NJ)

Came here for a birthday lunch today and everything was great! My server was top notch! So nice quick and helpful, even had a complimentary dessert! My food was EXCELLENT❤️. I forgot how much I enjoyed Red Lobster, hope this location sticks around for a long time. Great choice for my birthday.

23 June 2024
Unprompted review
Rated 1 out of 5 stars

The Red Lobster in Fredericksburg was Terrible!!

The Red Lobster in Fredericksburg, VA., was terrible!
I'm sorry that I can't rate it less than one star.
When we ordered our meal, we asked if we could have extra butter, with our biscuits. We didn't receive the extra butter until we finished the biscuits, which we no longer needed. It seemed as though, we were on their time. "Kay" was our server. I don't think she has been waiting on tables very long. She was unorganized and didn't seem to care very much. She only stopped by our table when it was covenant for her to do so. A big problem that they have is that they DON'T HAVE THE RIGHT TOOLS TO CRACK CRAB LEGS (crackers and prodding tools), which Kay did not mention when we ordered. So we had to send them back because we couldn't get them opened with our bare hands. Then we had to wait an additional 20 mins. to get something else.
I would never go back here again!! It's no wonder Red Lobster is going out of business.

21 June 2024
Unprompted review
Rated 2 out of 5 stars

Very disappointed with changes

The pick 2 or 3 items have changed. They took off the fried scallops/fried fish and it looks like they are forcing people to eat things one way. The rice was real bland and dry. I decided to just order fish and chips. Very disappointed. I have never seen this place so empty.

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Fathers Day Disappointment!!

My sons took me out to our local Red Lobster for Fathers Day. Got there at approximately 6:30 pm and waited until tight at 8 pm for our meal to hit the table. Right away I noticed my lobster tail did not in any way resemble a lobster tail. Then realized everything on my plate was less than luke warm. Both my sons were the same. The crab "Cluster" on my plate was missing 2 of the legs. Called for a manager and he offered to "Remake" our meal. I told him no that we weren't waiting another hour and a half for an expensive sub-par meal. Paid for our drinks and left. NEVER AGAIN, Red Lobster!!!

15 June 2024
Unprompted review
Rated 4 out of 5 stars

Great value

Had a great meal at a reasonable price. Drinks are cheap too. Shame they are in administration hope they survive.

6 May 2024
Unprompted review
Rated 2 out of 5 stars

Tried the shrimp sampler 3 for $20

Tried the shrimp sampler 3 for $20. They had to be the smallest shrimp I’ve ever seen. Don’t order this item huge rip off Then cheated $2.49 for a side salad as one of my sides I selected. It’s lettuce.

28 May 2024
Unprompted review
Rated 1 out of 5 stars

More like what went right

More like what went right! I can tell you exactly why they're going out of business and it has nothing to do with shrimp. We got to the restaurant we're seated immediately with almost nobody in the restaurant. Mind you, this is Friday at 7:00 p.m. it took more than 10 minutes for them to come take our drink order. We didn't receive our drinks for another 10 minutes. We ordered 20 minutes after getting there including an appetizer. We did not receive an appetizer. The cheddar bay biscuits were not real. I don't know if they were frozen but they aren't the old biscuits. No extra buttery grease type of stuff all over your fingers that you're wiping off for 2 weeks after. No little chunks of cheddar cheese barely hanging on. They were terrible and we didn't get them for more than 25 minutes. We were brought one cool basket after our food came. My wife ordered a steak medium well and received it medium rare at best. After eating we waited 10 minutes for the waiter. We asked for a ticket. Mind you we already didn't receive our appetizer and no drink refills were offered. Instead of bringing us a ticket he waited 5 minutes went and took another order and then went and flirted with the waitress while I went outside so mad and my wife got up to get our ticket. This was the worst experience at any restaurant I have ever had and by the way the scallops were fake. That's right 100% fake not real scallops some kind of stuff thrown together I've been eating scallops for 50 years plus. The worst service the dirtiest restaurant tables dirty with nobody hardly in the restaurant. There may have been 10 tables of customers while we were there. That's the Red lobster on 13th Street in Columbus Georgia.

23 May 2024
Unprompted review
Rated 3 out of 5 stars

We were seated at a table and waited…Lack of Service.

We were seated at a table and waited for 10 minutes. No one took our drink order or came to our table. I got up to ask if anyone was going to wait on us; no one came to our table. I waited 5 more minutes and got up and talked to one of the waiters. I explained what was going on and he immediately waited on us. I asked to speak to the manager and the manager came to our table and apologized for the inconvenience. The place was almost empty and I let him know there was no reason to make us wait. He agreed and offered us an entry. The place was about 90% empty and several workers were present. I don't understand the reason for the lack of service. We will not be going back to Red Lobster. If it wasn't for the young man that jumped up to wait on us, we would have walked out and gone next door.

4 May 2024
Unprompted review
Rated 5 out of 5 stars

Best rolls/scones/muffins ever…

Best rolls/scones/muffins I have ever eaten in my life! Very nice waitress and management at Overland Park location. They could clean the recently vacated tables sooner, but that's all.

I hadn't been to Red Lobster in decades, and I was completely surprised and happy about the service and quality of food!

13 November 2023
Unprompted review
Rated 1 out of 5 stars

BAD BIRTHDAY

BAD BIRTHDAY
Took my Granddaughter to her favorite restaurant Red Lobster for her 10th birthday. They were OUT of popcorn shrimp, she settled for chicken nuggets. I told the server we were celebrating a 10th birthday and the server told us they were OUT of ice cream. The quality of service and food selections has become very disappointing - just shut down. Your time has come and gone.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Ate at Red Lobster in Littleton

Ate at Red Lobster in Littleton. Food was good but ticket came back with recommendations for the tip. The suggestions said 20% was a certain amount. After looking at receipt when I got home, it was actually DOUBLE, 40%. Do your own math because you can't trust restaurants!!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent meal and service

Shayna at Red Lobster in Hickory was so friendly, attentive, and excellent in every way possible. Delicious food and the greatest service! Thanks for such a wonderful experience.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service from our waiter…

We had great service from our waiter Colton M. He was friendly and made sure we were set. The food was fresh and yummy. This restaurant is in Athens, GA.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

We enjoy the Tucson South location at…

We enjoy the Tucson South location at 5315 South Santa Cruz, Tucson, AZ.
We enjoy sitting in the lounge. We are very
unhappy that Red Lobster has discontinued the kiosk service at each table. For those not savvy with scanning and using cell phones for rewards.
Our server, Susan, was very helpful. She was friendly and the service was wonderful. She actually took the time to download the app on my phone and show me how to scan the bar code to make sure we received the credit for the money spent on dinner. Red Lobster needs more employees like Susan!

18 March 2024
Unprompted review
Rated 1 out of 5 stars

Red Lobster

Red Lobster, Branson, MO. I would love to know how the food is but, after a 40 minute wait to be seated (many empty tables), then a 50 minute wait for food after ordering, we'll never know. We finally walked out. Olive Garden across the road had us seated and served in 20 minutes even though they were busy.

2 September 2023
Unprompted review
Rated 1 out of 5 stars

Poor Service, rude waitstaff

My wife and I intended on having dinner at Red Lobster in Fremont, CA on February 24, 2024. We did not have a reservation and were told there was an hour's wait, which we accepted. We waited at the bar hoping to have a drink and appetizer. We waited for about 30 minutes for service, but received none...the bartender never appeared, but waitstaff often appeared to prepare drinks for customers already seated. We flagged one of those waitstaff and asked her to prepare drinks for us. She said she was too busy. We waited another 15 minutes, then left the restaurant to have dinner elsewhere. I have never been at a restaurant with a bar with no bartender. We will never visit Red Lobster again.

23 February 2024
Unprompted review

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