Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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Invented Upgrade charge
My daughter gifted me a voucher to obtain a meal for two at The Slug and lettuce, Newcastle. When I booked the meal via Red Letter website I was charged 24 pounds which I assumed would come off the meal. It did NOT! apparently it was some sort of invented upgrade - neither Slug or Red letter owned it - disgraceful!! AVOID!!
13 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating this must have been, particularly when the additional charge was not what you expected.
We'd like to look into this further and clarify exactly what the £24 charge related to. Please contact our Customer Experience team at trustpilot@redletterdays.co.uk with your voucher details and booking reference, and we'll be happy to investigate this for you.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
-Emily
Disappointing booking experience
I purchased a voucher for paddle boarding on Loch Lomond and was unable to book this online as your system would not allow me to check availability or call to book. I used your chat facility and Tony investigated this and then gave me a link direct to the company which explained I had to email the voucher details to them and book direct. This was not explained anywhere on your website. I have now booked for my son to go next week so I’m unable to comment on the actual experience
19 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Tracey. We're sorry to hear that the booking process wasn't as clear as it should have been and that you experienced difficulties checking availability online. We're pleased that Tony was able to investigate and provide the information needed to help you complete your booking.
Your comments regarding the booking instructions are appreciated, and we'll make sure this feedback is shared with the relevant team to help improve the customer experience. We hope your son has a fantastic time paddle boarding on Loch Lomond next week.
-Emily
Reply from Red Letter Days
Thank you for your review! We're delighted to hear that you found our service to be great value. We really appreciate your feedback and are pleased that we could meet your expectations. Thanks for choosing us, and we look forward to serving you again in the future.
-Emily
Lots of gardens to wander around
Lots of gardens to wander around, excellent afternoon tea with really friendly staff
19 August 2026
Reply from Red Letter Days
Thank you for your lovely review! We're delighted to hear that you enjoyed exploring the gardens and that the afternoon tea exceeded your expectations.
It's especially wonderful to know that the staff helped make your visit even more enjoyable with their friendly service. We really appreciate you taking the time to share your experience and hope to welcome you back again soon for another experience.
-Emily
Couldn't have been easier to book using…
Couldn't have been easier to book using voucher. Very straightforward. Experience was great.
19 August 2026
Reply from Red Letter Days
Thank you for your wonderful review Nicola! We're so pleased to hear that you found the booking process with your voucher quick and straightforward.
It's also fantastic to know that you had a great experience. We really appreciate you taking the time to share your feedback and hope to welcome you again soon.
-Emily
Reply from Red Letter Days
Thank you for your fantastic review!
We're delighted to hear you had such a great day out with us. It's wonderful to know you enjoyed your visit, and we really appreciate you taking the time to share your experience. We hope to welcome you back again soon for another memorable day
Supercar experience
I feel that I booked this experience and when I phoned the company there was an added expense which after doing the car experience was a con . You didn’t need the insurance as there was an instructor with you and I paid extra for an instructor to take my husband round to get to know the track which was actually 2 of his laps
16 August 2026
Reply from Red Letter Days
Thank you for your feedback Laura. We're sorry to hear that you were disappointed with aspects of your experience.
We understand your concerns regarding the additional costs and appreciate that this may not have met your expectations. We're also sorry to hear that the instructor lap did not match what you were expecting.
We'd like the opportunity to look into this further for you. Please contact our Customer Experience team at trustpilot@redletterdays.co.uk with your booking reference and any additional details, and we'll be happy to review your experience in more detail.
-Emily
Great day out experiences
I always find great experiences for special occasions at RedLetterDays
4 July 2026
Reply from Red Letter Days
Thank you for your wonderful review Tara!
We're delighted to hear that Red Letter Days is your go-to choice for finding memorable experiences for special occasions. It's great to know you've had consistently positive experiences with us and that we've been able to help make your special moments even more memorable.
We really appreciate your support and look forward to helping you create many more fantastic memories in the future.
-Emily
Reply from Red Letter Days
Thank you for your fantastic feedback! We’re delighted to hear that you found our delivery service fabulously efficient. We really appreciate you taking the time to share your experience and hope to serve you again in the future!
Would well recommend had a lovely time.
3 January 2026
Reply from Red Letter Days
Thank you so much for your lovely feedback, Rodney! We’re truly delighted to hear you had a great time and would recommend us. We hope to welcome you back again soon!
The agent was great but accessing…
The agent was great but accessing availability dates has now twice proved impossible
21 August 2026
Unprompted review
Reply from Red Letter Days
Thank you for your feedback, Rhoda. We’re pleased to hear that our agent was great, but we’re sorry to hear you’ve experienced difficulties accessing availability dates on more than one occasion. We understand how frustrating this must be and appreciate you bringing it to our attention. We’ll look into this to help ensure the process is smoother going forward.
Reply from Red Letter Days
Thank you so much for the fantastic review, Lisa! We appreciate the great feedback-Maddie
Not a good experience
We did not have a good time because our room was not cleaned and towels not replaced and tea and coffee was not replaced either!!
Also when we tried to call a member of staff there was no response. Plus the mattress was very uncomfortable . So I am afraid we have nothing positive to say.
14 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Shamim. We're very sorry to hear about your disappointing experience. The issues you've described regarding the cleanliness of the room, lack of replenished towels and refreshments, unresponsive staff, and the uncomfortable mattress are certainly not the standards we expect our partners to provide.
We would like to investigate this further on your behalf. Please contact our customer service team at trustpilot@redletterdays.co.uk with your booking details, and we'll be happy to look into this matter for you.
-Emily
I lost a voucher and I received all…
I lost a voucher and I received all the help I needed, very quickly. Very much appreciated.
21 August 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for the lovely review, Stan! We are thrilled to hear the customer service team could help with your lost voucher. -Maddie
I wanted a present for my grandson and…
I wanted a present for my grandson and the choices on Red Letter Days was perfect.
17 August 2026
Reply from Red Letter Days
Thank you so much for the lovely review, Rob! We’re thrilled to hear that you found some great gift options on our website for your grandson. We hope he loves it! – Maddie
Highly recommended
Easy to get booked for my Bannatyne spa day experience. Wonderful day and 2 treatments included. Highly recommended.
10 August 2026
Reply from Red Letter Days
Thank you for the lovely review, Carol! We are thrilled to hear you had a great spa experience. -Maddie
Reply from Red Letter Days
Thank you so much for the lovely review, Mr Hogg! We are thrilled to hear you had a great experience. -Maddie
The slug and lettuce wasn’t for us
The slug and lettuce wasn’t for us , it was soooo loud couldn’t hear one another talk , the food was cold , I don’t know if all slug and lettuce are all the same but we are a couple in retirement age , and wasn’t for us .
7 August 2026
Reply from Red Letter Days
Thank you for sharing your feedback, Lesley. We’re sorry to hear that your experience at Slug & Lettuce wasn’t what you had hoped for. We understand how disappointing it must have been to find the venue really loud, and we’re also sorry that your food was served cold.
We appreciate you taking the time to share your experience. Your comments will be passed on to the relevant team for future. -Maddie
Not quite the experience we had hoped for
The 6-course tasting menu is fairly well designed - most courses do not need last-minute cooking for example. The portions are very small and the sixth course is coffee, so in reality not a lot of food. The big problem is with the main course: apart from the "house cut" (a 7-ounce sirloin steak) all other cuts have an extra charge. There are no accompaniments, so all those are extra too. And even the coffee course - anything other than a basic espresso is charged extra. I find this somewhat misleading, and very disappointing. The food was OK but to be honest, not that special: our third course was a "special of the day", a courgette and ricotta salad. Thinly sliced courgettes with hardly any dressing and a teaspoon of ricotta, and a few pine nuts. This could have been excellent: seasonal and tasty. Again, very disappointing. Makes people think the Brits still can't do food. Oh, and the non-refundable £10 per person deposit for the privilege of booking on Fridays and Saturdays. By all means take a credit card number in case of no-shows, but frankly this is really poor practice.
14 August 2026
Reply from Red Letter Days
Thank you for taking the time to share your review. We’re sorry to hear that your tasting menu experience didn’t meet your expectations, and we appreciate you sharing your feedback with us.
We’re particularly sorry that you found the experience disappointing and felt that the offering was misleading. Your comments are valuable and will be passed forward.
We apologise that the experience fell short of what you had hoped for, and thank you again for taking the time to share your feedback. -Maddie
Good experience with red letter day
11 August 2026
Reply from Red Letter Days
Thank you for sharing your amazing feedback, Vishnu! We are happy to hear you had a good experience. -Maddie
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