Oh boy... I've used this company for years and everything was fine until I discovered that unauthorized calls are charged to my account. I don't even understand how this was possible because I li... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rebtel provided affordable international calls. However, cancelling the service is proving to be difficult. The in app and online support is abismal. The Sophie bot goes around in circles, even when... See more
Company replied
Calling drops in between and when i call again, I get audio message sorry we cant connect your call. then I have to wait long or restart my phone to reconnect.
Company replied
I'm on holiday in South Africa from the UK. I wanted to call a UK landline. I downloaded the Rebtel App and signed up for the free trial which included free minutes. I attempted the international call... See more
Company replied
Company details
About Rebtel
Written by the company
Good to know about Rebtel
Written by the company
- What we do
- Rebtel is international calling and mobile top-ups in one app. Two ways to stay close to the people who made you.
- Calls that cost less
- Call home for up to 90% less than your carrier charges. No contracts, no monthly fees, no surprises on your bill. First call free.
- Top-ups in seconds
- Send mobile credit straight to a phone back home. You pay here, they get it there, usually before you've hung up.
Our connection promise
It works when the internet doesn't
Rebtel calls run over the regular phone network instead of the internet, so they get through when video and messaging apps can't. And a top-up reaches any phone, smart or not. The person on the other end never needs an app, a data plan, or good signal.
Contact info
Jakobsbergsgatan 16, SE-111 44, Stockholm, Sweden
- support@rebtel.com
- www.rebtel.com
Free minutes and fee free 1st top-ups
3.1
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So quick and easy
28 March 2026
Reply from Rebtel
Hi,
Thank you for sharing your feedback. We’re really glad to hear that your experience was quick and easy—that’s exactly what we aim for. Your kind review means a lot to our team. If you ever need help or have questions, feel free to reach out to us at support@rebtel.com.
The phone service worked well, but customer service is very bad
The phone service worked well, but their customer service was very arrogant when I requested a receipt for the money I transferred, and declined to provide one. For me, that is unacceptable for a company I engage with.
1 April 2026
Unprompted review
Reply from Rebtel
Hi there. We’re glad the phone service worked well, but we’re very sorry about your experience with our customer service. We would love to assist you further—could you please provide your ticket number so we can review your request and help resolve this? Contact support@rebtel.com. -Trixie
I'm very happy because it makes me…
I'm very happy because it makes me easier I stay far from my family but I can sent them Digicel top
2 April 2026
Reply from Rebtel
Hi Raphael. We’re glad to hear that our app is helping you stay connected with your family and making it easier to send Digicel top-ups. Thank you for your feedback, and we hope it continues to make staying in touch simple and convenient for you. -Trixie
Rebtel Customer Service is Very Poor
Up until this year I would have rated Rebtel very highly.
This year their customer service is non existent. They have made changes. If you are travelling and trying to determine if you can still use Rebtel, don't bother. They won't respond, they won't help.
26 March 2026
Unprompted review
Reply from Rebtel
Hi Andrew! We’ve clearly missed the mark, and for a long-time customer, that’s not okay. We want to prove our support is still here for you, especially while you travel. Please email support@rebtel.com so we can prioritize your case, answer your questions, and investigate a resolution. We value your loyalty and want to win back your trust.
excellent service
excellent service, cheap and very clear. keep up the good work kindly.
21 March 2026
Reply from Rebtel
We love to hear this! At Rebtel, we know that hearing a loved one’s voice clearly shouldn’t cost a fortune. It’s our mission to keep those bridges strong and affordable. Thank you for being part of our global community—we’ll keep working hard to stay your first choice for calling home. - Kaye
it is signal stable when use a "country unlimited"
it is signal stable when use a "country unlimited" (for example, Germany Unlimited). and it is cheaper than other international calling APPs. More, Global Unlimited is not signal stable,but a "country unlimited" is good.
24 March 2026
Reply from Rebtel
Hi,
Thank you for your review, we’re really glad to hear you’re having a good experience with our service. We appreciate your feedback on the stability of Country Unlimited plans. If you ever have questions or need help, feel free to contact us at support@rebtel.com.
Reply from Rebtel
Hi there, thank you for your kind feedback! We’re glad you appreciated our prompt response and service. We hope you keep enjoying Rebtel.
-Mark Lowell
Fraud illegal charges
Signed up for free trail, cancelled it after a few days and even deleted my credit card details. They then illegally and without any instruction, consent and deleted credit card, successfully charged me twice. The subsequent 14 attempts within a 2 hour period was automatically stopped by my bank. Fighting for more than a month with no refund yet. Be careful, they will ask you for even more personal info like copy of passport/ID, bank statements. With this they can just as well be you and do much more harm potentially! Unethical and fraudulent company! Report them to the authorities! UPDATE, still no refund even after sending Bank statement proof, screenshots and other details. They apologise, but allegedly cannot find any record of charges on their system, so no refund even if your own bank shows the charge clear as day.
21 February 2026
Unprompted review
Reply from Rebtel
Hi there,
We’re truly sorry to hear about your experience and understand how concerning this must be. Please note that we do not charge customers without an active subscription, and all transactions should be traceable in our system.
To help resolve this as quickly as possible, please reply here with your ticket number or reach out to support@rebtel.com with your registered email and proof of charges. We will prioritize your case and follow up accordingly.
We also want to assure you that any request for documentation is strictly for verification and security purposes only.
We appreciate your patience and are committed to assisting you.
Servicio rápido y seguro
22 March 2026
Reply from Rebtel
Hi there. Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that you had a good experience. Your feedback is appreciated and helps us continue to improve. -Trixie
SCAM .
SCAM .. WARNING.
THEY REDUCE YOUR CREDIT EVEN FOR UNSUCCESSFUL CALL.
26 March 2026
Unprompted review
Reply from Rebtel
Hi Shila. We’re very sorry for the frustration caused. Calls to Iran are currently highly unstable due to local network restrictions and outages affecting all providers. In some cases, brief connections or routing attempts may still register as chargeable. Please contact us at support@rebtel.com so we can review your account and assist you further. -Trixie
Reply from Rebtel
Hi Karim. We appreciate your thoughtful review. We’re glad to hear you’re enjoying clear calls and great value. Your feedback keeps us motivated to keep improving. Thanks again for your support. -Trixie
Reply from Rebtel
Hi there. Thank you for your review. We apologize for any confusion or inconvenience regarding billing. If you'd like to provide more details, please contact us at support@rebtel.com. We'd be glad to assist and clarify the issue. -Trixie
Very poor support experience
Very poor support experience. Responses felt scripted and unhelpful, and the issue was never properly addressed. It seems like they focus more on procedures than actually helping customers.
Disappointing customer service. Instead of taking responsibility and solving the issue, they kept requesting additional details that didn’t seem relevant. Not a good experience overall.
23 March 2026
Unprompted review
Reply from Rebtel
Hi,
Thank you for sharing your review. We’re sorry to hear about your experience and understand how frustrating this felt. Please contact us with your registered Rebtel phone number and more details at support@rebtel.com so we can assist you.
I had a very disappointing experience…
I had a very disappointing experience with Rebtel’s customer support.
I purchased a 5€ credit to make international calls, but later found out that calls to Iran are not supported. This made the service completely unusable for my needs.
When I contacted support to request a refund, instead of resolving the issue, they repeatedly asked for irrelevant personal information (such as frequently contacted numbers), which is unnecessary for such a small refund and raises concerns about privacy.
Despite multiple attempts to resolve the issue, no refund was processed.
Very poor customer service and an unnecessarily complicated process for a simple issue. I would not recommend this service.
23 March 2026
Unprompted review
Reply from Rebtel
Hi,
Thank you for your review and for sharing your experience. We’re sorry for the inconvenience and understand how frustrating this must have been. Please contact us with your registered Rebtel phone number and more details at support@rebtel.com so we can assist you.
POOR SERVIVE
POOR SERVIVE. NO CONECTION AT ALL WASTING MONY.I AM RECUMENDS NO ONE USE THIS SERVICE.
21 March 2026
Unprompted review
Reply from Rebtel
Hi Kaleab,
Thanks so much for the 5-star rating! We're glad to see you're enjoying the app. If you ever have suggestions or feedback, feel free to reach out — we'd love to hear from you.
My Usage has drastically come down and…
My Usage has drastically come down and i am hardly using this service. I am not happy about the autodeduction of my card when there is hardly any usage . I plan to discard the services unless if there is any other cheaper plans available
20 February 2026
Reply from Rebtel
Hi Suri. We’re sorry for the frustration with auto-deductions and low usage. We have a variety of plans that may better suit your needs. Please contact us at support@rebtel.com so we can review your account and help find the best option. -Trixie
Hidden charges and lack of transparency
I had a very disappointing experience with Rebtel.
I was using the app specifically to avoid international charges while traveling abroad. However, one of my calls was unexpectedly routed through my mobile operator instead of the Rebtel service, resulting in significant unexpected costs.
This completely defeats the purpose of using such a service.
What is even more concerning is the lack of transparency. At no point was there a clear and explicit warning that the call could be routed outside the app and charged by my carrier. This creates a serious risk for consumers, especially when traveling internationally.
Their response was equally disappointing. They refused to take any responsibility, simply referring to their Terms of Service, without offering any solution or goodwill gesture.
From a consumer protection perspective, this raises concerns regarding transparency and potentially misleading practices under EU consumer protection regulations.
If you have experienced similar issues, you can search on Google for:
“EU consumer complaint ECC-Net” or “Swedish Consumer Agency complaint” to find official channels.
I will also be escalating this matter through official consumer protection channels.
18 March 2026
Unprompted review
Reply from Rebtel
Hello Prad,
We’re sorry to hear about your experience, especially with the call being routed through your mobile operator, which led to unexpected charges. We understand how frustrating this is, particularly when you were trying to avoid international fees.
Please reach out to us via the app or at support@rebtel.com so we can review your case and assist you further.
Your feedback is appreciated and helps us improve.
Reply from Rebtel
Hi there. Thank you for your kind feedback! We’re glad to hear you had an excellent customer experience. Your satisfaction means a lot to us, and we’ll be sure to share this with the team. -Tristan
Good experience 👍
9 March 2026
Reply from Rebtel
Hello customer,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com ([support@rebtel.com) .
Thanks for being part of the Rebtel family—we appreciate you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.