Oh boy... I've used this company for years and everything was fine until I discovered that unauthorized calls are charged to my account. I don't even understand how this was possible because I li... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rebtel provided affordable international calls. However, cancelling the service is proving to be difficult. The in app and online support is abismal. The Sophie bot goes around in circles, even when... See more
Company replied
Calling drops in between and when i call again, I get audio message sorry we cant connect your call. then I have to wait long or restart my phone to reconnect.
Company replied
I'm on holiday in South Africa from the UK. I wanted to call a UK landline. I downloaded the Rebtel App and signed up for the free trial which included free minutes. I attempted the international call... See more
Company replied
Company details
About Rebtel
Written by the company
Good to know about Rebtel
Written by the company
- What we do
- Rebtel is international calling and mobile top-ups in one app. Two ways to stay close to the people who made you.
- Calls that cost less
- Call home for up to 90% less than your carrier charges. No contracts, no monthly fees, no surprises on your bill. First call free.
- Top-ups in seconds
- Send mobile credit straight to a phone back home. You pay here, they get it there, usually before you've hung up.
Our connection promise
It works when the internet doesn't
Rebtel calls run over the regular phone network instead of the internet, so they get through when video and messaging apps can't. And a top-up reaches any phone, smart or not. The person on the other end never needs an app, a data plan, or good signal.
Contact info
Jakobsbergsgatan 16, SE-111 44, Stockholm, Sweden
- support@rebtel.com
- www.rebtel.com
Free minutes and fee free 1st top-ups
3.1
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rebtel
Hi there. Thank you for your kind words and for taking the time to leave a review. We truly appreciate your support and are glad to be able to help you stay connected. Your feedback is appreciated and helps us continue to improve. Trixie
Keep getting number not available
Bought credit to make international calls, and each time I tried to make a call I kept getting number not available, albeit i know the number works because am trying to call my bank internationally. I reached out to customer service, and they gave all sorts of excuses
Making an international call shouldn't be this difficult, i just need my refund back
Disappointing customer service. Instead of taking responsibility and solving the issue, they kept giving me stupid excuses why it might not work, then just give me my money back ????
Please stay away from this company
14 April 2026
Unprompted review
Reply from Rebtel
Hi there. We’re very sorry to hear that you were unable to complete your international calls and that you’re requesting a refund. We understand your frustration. We would love to assist you further—please contact support@rebtel.com with your account details so we can review your case and help resolve this issue. -Trixie
Reply from Rebtel
Hi there. We really appreciate you sharing your experience. It’s great to hear that you find the app easy to use and convenient for sending money. Thank you again for your support — we're glad to have you as a customer. -Trixie
Reply from Rebtel
Connecting with your world shouldn't come with hurdles. We’re sorry the referral credit didn't show up—usually, this is due to a quick verification step. We want to make this right. Please send your account details to support@rebtel.com so we can investigate and get those credits where they belong. - Kaye
Why is the number i am calling in the…
Why is the number i am calling in the UK always busy...?? I have been trying constantly for 3 days now and haven't been able to connect...I definitely have enough minutes
13 April 2026
Unprompted review
Reply from Rebtel
Hi,
Thank you for your review and for sharing your experience. We understand how frustrating this must be, especially if you have enough minutes and still can’t connect. Please contact us with your registered Rebtel phone number at support@rebtel.com so we can look into this and help you.
DO NOT BUY THIS SERVICE ITS A SCAM AND…
DO NOT BUY THIS SERVICE ITS A SCAM AND VERY UNLAWFUL, PATHETIC, RUDE AND FRAUDULENT COMPANY.
I would give this company negative stars if I could. They kept charging me without my knowledge and the app never allowed me to make any calls saying I have no active subscriptions. I was a long term customer. So I ended up buying alternate service with another company since there was no way Rebtel was letting me even add top ups or review my subscription.
I then noticed my credit card was charged for more than 1 year wihtout my knowledge while they said i have no subscriptions and did not let me make calls. So I emailed their pathetic customer service and they kept telling me they could not refund the amount and never bothered to understand the reality of the situation. Very sad, sorry state of affairs. I did not know Swedish companies are so unhappy, stuck up and pathetically rude.
BIG mistake buying their service and keeping it in the first place. PLEASE DO NOT FALL FOR THIS COMPANY. They are a disgrace to the word CUSTOMER SERVICE. Not sure why and how they are even open and operating.
2 April 2026
Unprompted review
Reply from Rebtel
Hi Meg, we’re truly sorry to hear about your experience and the support you received. We take concerns about billing very seriously and would like the opportunity to investigate this properly for you. Could you please provide your support ticket number? Once we have it, we can follow up and resolve this issue.
-Mark Lowell
I am calling from Germany to Ethiopia.
I am calling from Germany to Ethiopia.
Unfortunately it doesn't work. Can you help me please?
12 April 2026
Unprompted review
Reply from Rebtel
We know how much those calls to Ethiopia mean to you, and it’s frustrating when the connection doesn't happen. We want to get you back on the line as quickly as possible. Please send a quick note to support@rebtel.com with your account details. Our team is ready to investigate this immediately and find a resolution for you. - Kaye
Great service and excellent quality
Best quality connection and great service at affordable rate. I couldn't ask for anything more!
29 March 2026
Reply from Rebtel
We’re thrilled to hear we’re hitting the mark for you! Providing a reliable, affordable bridge to the people who matter most is our entire mission. Thank you for being part of the Rebtel community—we're glad to have you with us. - Kaye
Reply from Rebtel
Hello Nyasha,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com ([support@rebtel.com) .
Thanks for being part of the Rebtel family—we appreciate you!
Your service is shitty
What kind of shitty service do you offer?
I tried to call several italian landlines without answer, then I tried to call mobile ones and, for some they couldn't hear my voice at all, while with others I was redirected to Indian numbers?
What is this? Fortunately, I had free credits.
At least Viber works.
9 April 2026
Unprompted review
Reply from Rebtel
Hi,
Thank you for your review and for sharing your experience. We’re sorry to hear how frustrating this has been and understand your concern. Please contact us with your registered Rebtel phone number and details at support@rebtel.com so we can look into this and assist you further.
The app is not friendly
The app is not friendly. theyonly use AI bots. I dont get clear answers. they over charged me and twice. I asked to cancel one of them. I'm emailing back and forth. No can do. DON, T USE THEM. I'm very unhappy
2 April 2026
Unprompted review
Reply from Rebtel
Hello Flora,
We’re sorry to hear about your experience with the app. This isn’t the service we aim to provide, and we’d like to make it right. Please reach out to us at [support@rebtel.com (mailto:support@rebtel.com)] or via the app so we can assist you directly.
Thank you for your feedback—it helps us improve, and we hope to provide a better experience for you.
Reply from Rebtel
Hi Cheriden,
Thank you so much for your kind words. I’m thrilled to hear that you’re happy with our service. 😊
We truly appreciate your support and are always here if you need any assistance in the future.
Have a nice day.
disugsting app
I am suffering your disugsting app. I did cancel monthly plan but still can not use my current credits which I bought out of the monthly plan!!!
I need an instant call to my family during war in Iran but your system is very behind the other apps.
1 April 2026
Reply from Rebtel
Hi,
Thank you for your review and for sharing your experience. We’re truly sorry for the frustration this has caused, especially given how important it is for you to stay in touch with your family during this difficult time. Please contact us with your registered Rebtel phone number at support@rebtel.com so we can look into this and assist you further.
Reply from Rebtel
Hi,
Thank you for your review and for sharing your positive feedback. We’re happy to hear that you find our rates competitive and our service reliable. If you have any questions or need assistance, feel free to contact us at support@rebtel.com.
Every call drops after 2 minutes.
Hello,
I am experiencing a persistent issue with the Rebel app.
All my international calls are being disconnected automatically after approximately 2 to 3 minutes, regardless of the country I am calling. This issue occurs consistently on every call.
I have tested multiple destinations and the problem remains the same.
Could you please investigate this issue and advise on the cause?
For your reference:
• Location: Saudi Arabia/Bahrain/UAE
• Issue: Calls drop after 2–3 minutes
• Affects: All international calls
6 April 2026
Unprompted review
Reply from Rebtel
Hi Shanil. We’re very sorry to hear that your international calls are consistently disconnecting after 2–3 minutes across multiple locations. We understand how disruptive this must be. That’s not the experience we want. Please contact support@rebtel.com with your account details so we can investigate and assist you. -Trixie
Reply from Rebtel
Hello there,
Thank you for reaching out, and we're sorry to hear that your calls are not connecting.
We’d like to inform you that calls to Iran may not be connecting at the moment due to a temporary outage affecting local mobile operators. Please rest assured that we are actively monitoring the situation and will share updates once services are restored.
For further assistance, you can reach us at support@rebtel.com.
Thank you for your understanding and patience.
Excellent communication experience with Rebtel
To be honest, I am very satisfied with the service.
30 March 2026
Reply from Rebtel
Hi,
Thank you for sharing your positive feedback. We’re glad to hear you’re very satisfied with our service. We’ll continue working to provide a great experience. If you have any questions, feel free to contact us at support@rebtel.com.
Tips to help you
The app works, depending on country it can be expensive. I was unsure about using it because of other reviews where people have described it as a scam, having now used it myself and confirmed it works I recommend:
- make sure you turn off “auto top ups” in settings there’s where a lot of people get done
- only use WiFi where you can and make sure you turn off phone lines and mobile data in call set up as that seems to cost more
-
4 April 2026
Unprompted review
Reply from Rebtel
Hello Consumer,
Thank you for your amazing review! We’re so happy to hear you’re enjoying our services. At Rebtel, we’re all about keeping you connected with your loved ones worldwide.
If you ever need help or want to share more feedback, feel free to message us in the app or at support@rebtel.com ([support@rebtel.com).
Thanks for being part of the Rebtel family—we appreciate you!
Convenient & affordable
This is such an affordable, convenient way to stay in touch with family abroad and the call quality is usually good. Thanks for a great service!
27 July 2025
Reply from Rebtel
Hi,
Thank you for your kind review and for sharing your experience. We’re really happy to hear that you find our service affordable, convenient, and reliable for staying in touch with your family abroad. If you ever have any questions or need assistance, feel free to reach out to us at support@rebtel.com.
Reply from Rebtel
Hi there! Thank you so much for your feedback! We’re glad to hear you had a great experience with your calls. We hope you keep enjoying Rebtel!
-Mark Lowell
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