RBC Reviews 

Relationship manager does not answer my questions. They just intrepret the questions through their little knowledge and answer that. I tried to be very specific with my questions baxking everything up and I got ghosted.

Poorest customer service I’ve ever experienced. All I wanted was to talk to someone at my branch but the phone number they provide online directs me to a central customer service line. They can’t answer a simple question and they won’t give me the branch phone number. I have to drive there and speak to someone directly. Just to ask a question. Absolutely rediculous. There is no such thing as customer service any more!!!

I just wanted to write in quickly to thank you guys for handling my Credit Card Dispute case so professionally and swiftly.

After making a high value purchase and being ghosted by the seller I was locked into a month long dispute with a third-party payment processor. Once I realized they were stonewalling me I lost hope and contacted RBC.

To my delight the Agent who handled my call and file(I wish I could remember his name please thank him personally) did so with perfection and haste. My credit was restored on the EXACT date he provided and I am finally relieved of a nearly 2 month long 4,000CAD nightmare.

All of my banking business will continue to be with RBC. Thanks for reading,

I am so sick of fighting with this stupid bank. Are they all idiots??? Every month your bank holds my pension and Persons with disability direct deposits. EVERY DAMNED Time shame I don't get to eat tonight. Guess I have to wait for permission to use my own money. Thanks again. Can't put money on my phone to call them why because my etransfers can't be verified. Pathetic.

I've been trying to add a Power of Attorney to my mother in law's account. Because I did not have her account number when I took in the POA into the bank, they could not do anything for me. I understood they did not want to give ANY information out about my MIL's account. When I asked if they could please just deposit the two cheques I had for her (in her name), I didn't want a receipt, I didn't want any total...just a deposit. They said they couldn't do that. I would need to make an appointment. I tried to make an appointment at the Nelson BC branch, it's July 27, I couldn't get an appointment until August 31. And when I called the bank I was on hold for 20 minutes and surprised when someone did answer, I had to jump thru hoops to get to a place online to file a complaint about RBC and their lack of service.

I renewed my mortgage at RBC. The first payment they charged me 10% instead of 4.5. I spoke to a person at the bank that told me the amount they took would be returned within a week. I waited a month and had to call to get my money back. They have idiots working at their banks and answering their phone lines. Waisted an hour on the phone.

I set up three RBC accounts to support our purchase of a cottage in Canada from the US. Two accounts are in Canada, one a chequing, one a U.S. Dollar denominated account. I personally visited an RBC branch (Lunenburg, NS) on June 22, presented my identification and finalized opening the chequing account and got access to Online banking, Since then I have had multiple "account restrictions" placed on the account and can neither pay a contractor (also an RBC customer) or, this morning, even access my Online account. Polite and completely ineffective customer service representatives! What the heck? Isn't this supposed to be a major Canadian bank? An estimated three days to get a call back from a "manager"? Over a week to get an "appointment" for a phone call from the branch that apparently (? who knows?) set up the latest restriction??? Worst bank ever!

I believe they need to improve their customer services. I've been waiting for more than 40 minutes at the queue. Too long waiting time. No one didn't apologize

Had business account with RBC and they just closed my account, no notice, nothing.
I found out the hard way when trying to deposit a payment from a client.

Recently I purchased Can$ with US$ at RBC Royal Bank. The US$ were in my account at RBC in Canada. Over the telephone, the RBC employee and I first negotiated an exchange rate; then he completed the transaction. When I looked at the resulting amount, it was over Can$970 less than what it ought to have been. He claimed not to be able to do anything about that. My local RBC branch could not correct this — I had to file a formal complaint with RBC. Fortunately the telephone conversation had been recorded, so it was easy for RBC to verify my complaint. Still, it took two weeks to receive the money owed me. If I had not been especially vigilant, I would have been cheated out of C$970. Needless to say, this experience left a bad taste in my mouth.
My other issue with RBC is deceptive names for accounts. My so-called "High Interest US Savings Account" pays 0.25% interest, which is absurd.

We were given the name of a Wealth Management company RBC in Colorado Springs on September 2023. We did a limited investigation and interviewed
several advisers including a young CFP/MBA CHAD SHEINER. We both are senior citizens in our 70s.

He had a void in his background that we felt was a problem. But bingo he had an older co-worker with extensive experience named RICK GORHAM VP. A
sudden 90 minute meeting was arranged and they stated they would become
“partners”! Unfortunately we hired CHAD SHEINER who ultimately turned out to be highly deceptive and refused to do any FINANCIAL PLANNING and honor his written communication pattern! A CFP who does NO FINANCIAL PLANNING, NO RISK assessment, NO mention of any TAX Consequences is unbelievable!

We never spoke again to RICK GORHAM and the RBC Supervisors did NO SUPERVISION given that in his only (2) Wealth Plans he set a goal of setting aside funds for my (2) parents who DIED
many decades ago?? NO DISCOVERY and due diligence so the (2) pathetic Wealth Plans were essentially useless to us!

AVOID RBC Wealth Management as we filed formal CFB Board complaints on 7/14/26 and shortly we will file formal complaints with FINRA against the Denver, Minneapolis and Colorado Springs offices! We filed formal complaints with RBC Dispute Resolution Officer which was a waste of time! NO
investigation ever occurred and this organization has a total culture of deception and incompetence!

I have been an RBC customer since I was a child. It was my very first bank account, and over the years I trusted them with almost all of my banking and insurance needs, including my personal account, business account, credit card, car insurance, medical insurance, and more.

Unfortunately, over time I noticed a decline in the level of customer service. Phone representatives were often rude and unhelpful, which led me to gradually close every account except one.

Recently, fraud occurred on my business account, and instead of receiving support, I've been passed from one representative to another. One representative even refused my request to speak with a manager. It's frustrating when you're the victim of unauthorized transactions, yet you're made to feel as though you've done something wrong.

Once this issue is resolved, I will be closing my final RBC account. After this experience, I have found TD's customer service to be much better.

Waiting time on phone call at least 45 minutes, every time I can’t pass the person identification, every time they told me bring 2 ID in person to RBC. However, It’s only RBC . the other banks never do that to me!

Do not open a business account in this bank! I should have done my research before I decided to open a business account at RBC. I’ve had a lot of inconveniences, it’s hard to run a business with RBC, looking for another bank to take my business to. All employees are not on the same page, they all say something different. Business replacement cards take a really long time to arrive and they do not get mailed to You but to the branch.

Calling for over a hour with no response
Online banking not working can’t seem to get a answer
TERRIBLE SERVICE

Rbc used to be the best bank. It was the first bank I ever dealt with but they’ve become the absolute worst. You cannot speak with a human to save your soul. I’ll be closing all my accounts with these psychopaths and find a least psychopathic group of bankers to keep my money and investments. If there is such a thing?

So I've been a customer since 1998, had a business and private account with RBS
Recently they have been sending me text messages to say they are reducing my overdraft, then a few months later they reduce it again. Well i’m off to another bank.
I have never in 27 years been over my limit, never been bankrupt and never defaulted on any payments, clearly my loyalty and good banking custom in the years means zero to you. Your AI system is now controlling our accounts and you don’t have interest in good customer relations to check what’s happing.

What an absolutely lousy company when you phone first of all they thank you for waiting on hold for a half an hour if you're not your choice you wouldn't do it if you couldn't second of all when you get somebody on the phone 90% of them can't speak English English is not their first language they have no idea what you're talking about and then you deal it's just it's a horrible company Royal Bank has got to be the worst company on the face of this Earth

Their telephone service is extremely difficult to navigate, which passes along all vital emergency info online. Their phone instruction doesn't match what happens online. This is not about a long wait, it doesn't allow you to get to a waiting state and purely wastes your time repeating the dial then hangup after mistake and calling again etc while they don't. Compared to this, BMO has a very instant response to deal with your issues on line. Same with other credit unions. Additionally, the general friendliness of two people I spoke with was, a tad bit condescending, so to speak, compared to Credit Union and BMO. But they have branches in areas I go so keep the account and activity. Wish they were more regular customer-friendly eh..

PLS NOTE: ASIDE FROM ONLINE EXPERIENCE, each physical branch experience is quite positive, friendly, patient, and spend plenty of time to give you a great help every time I go visit. So local branch service is consistentlhy 4 to 5. This reivew is only on line experience

I am an RBC customer in Chestermere, Alberta, and I do not like writing negative reviews, but I feel I need to share my experience.
On multiple visits to this branch, the customer service has been very disappointing. There are often only two tellers available while six or seven customers are waiting in line. I understand that employees need breaks, but the branch should still be staffed appropriately to serve customers in a reasonable amount of time.
What has been most disappointing is not only the wait time, but the way customers are treated. When I raised my concern with one teller, who was not wearing a visible name badge, the response I received was rude and dismissive. On another visit, I witnessed another customer raise a similar concern and receive the same type of response.

During my most recent visit, I entered the branch in a positive mood and left feeling very disappointed. The interaction felt cold and impolite. Basic courtesy, such as saying “please” and “thank you,” was missing. I was simply told to “insert your card” and “put in your PIN,” with no polite tone or customer service approach.
It is also concerning that some employees do not appear to wear visible name badges, which makes it difficult for customers to identify who they are speaking with when they need to provide feedback.
I continue to visit this branch mainly because I live nearby, but the repeated lack of courtesy and professionalism has made the experience very frustrating. Customers are expected to treat employees with respect, and I believe customers deserve the same respect in return.
I hope someone in RBC management reviews this feedback and takes action to improve staffing, professionalism, and customer service at this branch.