Raymour & Flanigan Reviews 

63,694
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional store staff for being exceptionally helpful, patient, and knowledgeable during their showroom visits. Many consumers also highlight the smooth and efficient service provided when purchasing various home furnishings, bedroom sets, and other items. Some reviewers were not happy with unexpected delivery delays, noting serious issues regarding damaged products, poor workmanship, or incorrect replacement items received at home. A few consumers additionally mentioned facing considerable difficulties when trying to obtain timely support, solutions, or proper status updates from customer service representatives.

What people talk about most

Staff

People report positive experiences with staff, highlighting that associates are professional, knowledgeable,... See more

Product

Customers had ambiguous experiences with product, reflecting a mix of strong satisfaction and significant... See more

Service

Users describe positive interactions with service, highlighting prompt, attentive, and knowledgeable staff... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, reporting a mix of very fast, professional drops... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the knowledgeable staff and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew G was a great salesperson and overall nice guy with a funny sense of humor. Matt engaged his managers to give us a great discount during tax free weekend . Matt got our delivery service for ou... See more

Rated 5 out of 5 stars

Ilana was outstanding. She was very patient and kind in helping my 79 year-old mother in understanding how the power lift chairs work. She was professional and we didn’t feel like we were being pre... See more

Rated 5 out of 5 stars

I appreciate that I was greeted right away and directed to a sales associate who could help. The sales associate did not rushed into a decision. I was given information on the products I was buying.... See more

Rated 5 out of 5 stars

Fantastic, from showroom to my living room.Karla, saleswoman,helped me tremendously.After showing her pictures of my home.She helped me change my mind from beige,to marine blue loveseat.Looks great in... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

64K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(63,694)

3,969 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great salesman!

The salesman Jerry Rivera was great! He introduced himself and then let me look around without pressure. When I was ready he explained everything to me throughout the process. He made my experience easy and enjoyable!

9 August 2026
Rated 4 out of 5 stars

Shopping experience was great

Shopping experience was great. They had exactly what I was looking for. Only issue was payment through PayPal was not working and I had to redo payment method several times.

9 August 2026
Rated 2 out of 5 stars

FURNITURE HAS A TOXIC SMELL AND IS IRRITATING AND ITCHY

The delivery team was great and very efficient.

After sitting and lying on the sofa, loveseat and chair we started getting itchy and irritated.

We also detected a toxic smell which we only noticed after lying down on it which caused us to get headaches.

We paid for completely new furniture but this furniture seems like it was sitting unprotected in storage where dust mites and water have caused quality issues including possibly mold.

8 August 2026
Rated 5 out of 5 stars

Wonderful

I want to say I had a wonderful experience today. J..R. was extremely helpful very patients and kind. He get 10's across the board. Thank you so much. I will be back

8 August 2026
Unprompted review
Rated 1 out of 5 stars

My delivery was canceled

My delivery was canceled?? And I’ve tried to call the customer service line and they don’t respond. Don’t have a refund on the product and have not heard anything from the company about rescheduling delivery. Worst service I’ve ever received.

8 August 2026
Rated 5 out of 5 stars

Teon met us at the entrance to the…

Teon met us at the entrance to the store and showed us mattresses. He was extremely knowledgeable and friendly. We were so impressed with his attention to detail we bought our mattress and he secured a reasonable discount.
We are extremely pleased with his professionalism

8 August 2026

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