Raymour & Flanigan Reviews 

63,601
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers consistently had an excellent experience with this company. Customers frequently highlight the staff's professionalism, politeness, and helpfulness, noting their extensive knowledge and patience in answering questions and guiding decisions without pressure. Many appreciate how sales consultants provide undivided attention, offer valuable advice, and make the shopping process easy and pleasant. People are very happy with the overall service, often describing it as great and efficient, with positive experiences including managers resolving issues and the ease of the entire process. However, some customers also noted problems with product quality, such as items failing quickly or arriving with defects upon delivery. Delivery service also received mixed feedback, with some experiencing damaged furniture, missing items, or unexpected changes to their scheduled delivery times. Additionally, a few people mentioned difficulties with customer service, including unreturned calls, a lack of clear communication, and slow responses when seeking replacements or repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and patience.... See more

Product

Reviewers mention ambiguous feedback about product quality and selection, with many customers expressing... See more

Service

People report positive experiences with service, often highlighting the professionalism, friendliness, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising prompt and efficient... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two gentlemen that came to my house were prompt and even called in advance to let me know what time they would arrive.This is important since there is no guessing about arrival time. They were bot... See more

Rated 5 out of 5 stars

1st time inside a RF store. Tony Grattola greeted wife and I at the door and took us directly to the power reclining sofa/loveseat in our budget range. Answered all questions, gave us just the right... See more

Rated 5 out of 5 stars

Scott made the process easy. Didn't try to upsell us; he just listened, and offered options that met our specific needs. His lighthearted personality amplified the experience rather than detracting... See more

Rated 5 out of 5 stars

A great experience! We were fortunate to have Cindy to help us decide what we wanted and most importantly what we didn’t want. Her knowledge of the product and ability to answers all of our question... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

64K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(63,601)

3,900 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had an excellent experience at the…

We had an excellent experience at the Raymour & Flanigan store in Rockaway, NJ, thanks to Ally Davaria! She was absolutely amazing, friendly, knowledgeable, patient, and incredibly helpful throughout our visit.

We had lots of questions and even tried several different mattresses. Ally took the time to explain the differences, answer every question thoroughly, and helped us find exactly what we were looking for without ever making us feel pressured.

Because of her outstanding customer service and expertise, we felt confident in our decision and ended up making a purchase. She truly made the entire shopping experience enjoyable. If you’re shopping at the Rockaway store, I highly recommend asking for Ally.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

My sales person was Scott Hyslop

My sales person was Scott Hyslop. Who took the time to show me different examples of what I was looking for. Went over my needs with explanation and detail. What I appreciated most. There was no instant pressure to purchase. Which gave me time to research and think about my purchase. Which made me want to return and make my purchase at your store.

31 July 2026
Rated 5 out of 5 stars

Great service

My salesman, Rocco, was friendly, professional and knowledgeable. I had already researched on line my choices and was pleased with the positive ratings. I made my selection on a Friday and delivery was on Monday. I have purchased furniture many times from R&F and have always been pleased. Thank you for another great experience.

31 July 2026
Rated 5 out of 5 stars

Excellent

There are so many furnitures and such to choose from and is easy to do online. They have been very good in responding and taking care of me whether its the staff, customer services and the delivery services. I highly recommend Raymour & Flanigan.

4 August 2026
Rated 2 out of 5 stars

The sales reps was very helpful

The sales reps was very helpful in helping us confirm our order and uodating our delivery date. However, the workmanship on the product is terrible. The headboard was apparently split before shipping and heavily glued and the holes for assembling the headboard do not line up. Very disappointing 😞

20 July 2026
Rated 5 out of 5 stars

Very polite

Very polite, did not hover closely, but was close enough that when I needed help he was right there. Explained everything.

4 August 2026
Rated 1 out of 5 stars

I was shopping online for a new…

I was shopping online for a new mattress. I had 3/4 tabs open comparing price and availability. RF was showing the beauty rest I was looking for. I used a chat forum to ask a couple questions. I was told it could be shipped next day so even though it was significantly more $ I went ahead and ordered it. The next day I recd an email that the item would not be available for 2/3 weeks. I initiated this sale on 8/1. Its now 8/4 and NO communication.

2 August 2026

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