Raymour & Flanigan - Wilkes Barre Reviews 

173
TrustScore 5 out of 5

4.9

53 Spring Street, 18702 Wilkes-Barre, PA, US


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Rated 5 out of 5 stars

The whole entire process was amazing and smooth. From the Sales Consultant named Lisa that helped us and took her time with us to find the perfect couch. To the delivery men that took such care to bri... See more

Rated 5 out of 5 stars

Greeted by the store manager, then explained that an order placed earlier this year, which would take up to six months to deliver, due to the Covid was cancelled. Now my need to reapply for a new orde... See more

Company replied

Rated 5 out of 5 stars

Greeted upon entry to store by a friendly salesperson. Needed a new mattress. Went right to department. Showed a few mattresses. Not what I wanted. Ask specific questions and took me to the right ma... See more

Rated 4 out of 5 stars

Knowledgeable salesman. Seemed sincere. I received 30% discount (sale). However, the very next day, I see there is a 40% sale ! Why didn’t salesman tell me as I would have waited 1 day to get... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 53 Spring Street, 18702, Wilkes-Barre, PA, United States

  • 5708221578

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

4,513 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazin Jason

Jason the salesman was very helpful,patient and kind. I plan on him being the person I deal with when I buy my mattress in a few weeks

22 February 2024
Rated 5 out of 5 stars

Worked with Kelly Roth out of the…

Worked with Kelly Roth out of the Wilkes-Barre, PA Raymour and she was super patient in working with my family to select the furniture. She took us around the showroom and brought us to what we asked to look at. She went above and beyond ensuring everything was handled appropriately from the selection, purchase and delivery. I can’t recommend Kelly enough for her patience, professionalism and kindness. Thanks Kelly for your help!

1 February 2024
Unprompted review
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Kristina Garzio! Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

The manager guided me through various…

The manager guided me through various mattresses I was exploring pointing out the pros and cons with reference to my needs. He was knowledgeable, friendly, courteous and displayed a sense of humor. His information helped me decide which mattress I chose. The only disappointment I had was no feedback at all when I suggested customers should be made aware of certain information when purchasing an electronic power base. Just now, after making the new bed (mattress) the bed frame caught on the power base coming down with such force; it seems the mattress is too large in width for the power base therefore I had to dismantle my Pennsylvania House cherry bed frame.

1 February 2024
Rated 5 out of 5 stars

Javier was a very helpful…

Javier was a very helpful consultant,knowledgeable about the furniture and also aware of our needs .

31 January 2024
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Reply from Raymour & Flanigan - Wilkes Barre

Hello James Williams! Thank you for your feedback. We're so glad you had a positive experience while shopping with us!

Rated 5 out of 5 stars

Jason Rodriguez was an excellent…

Jason Rodriguez was an excellent consultant. He was a pleasure to work with.

27 October 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hello Mike, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

Wonderful Shopping Experience

Bill was extremely helpful and not pushy. He allowed us to take our time and look around the showroom floor without interruption. If we had a question he was available and it made for a wonderful shopping experience.

27 August 2023
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Reply from Raymour & Flanigan - Wilkes Barre

Hello RDH! Thank you for your kind words, we are pleased to know that our sales associate was so helpful while giving you room to shop! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Representative was pleasant

Representative was pleasant, helpful and considerate.

8 October 2023
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you so much for your review, Peg! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Store has alot of nice things to pi k…

Store has alot of nice things to pi k from.Customer service was great!

30 September 2023
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Reply from Raymour & Flanigan - Wilkes Barre

Hello KIM! Thank you for your feedback. We're glad you enjoyed shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

SAM WAS VERY HELPFUL AND NOT AGGRESIVE.

SAM WAS VERY HELPFUL AND NOT AGGRESIVE.
NO PRESSURE SALES. VERY PLEASANT VISIT.
THANK YOU,
RITA

19 September 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hello Rita Turcan! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!

Rated 5 out of 5 stars

Easy!

Very helpful salesperson. Had time to browse and to weigh the pros and cons of of what I wanted in a love seat. Smooth payment procedure. Easy purchase!

10 September 2023
Rated 5 out of 5 stars

Excellent service

Our Raymour consultant Javier made our experience there an enjoyable experience. He did not pressure us, was very personable, and listened to our needs. He went above and beyond to make sure we got what we wanted. We decided on a floor model of a bed for our daughter that was in great shape, but we were not going to be able to take it home that day. He worked his magic and we were able to take it home that day; he helped with everything to get it into our vehicle, and made sure we were happy with everything. He was also so good with our daughter and included her in the experience too. We will definitely do business with him again when we are ready to buy more furniture. I can’t say enough good things about him. If you go to get furniture make sure you ask for him you won’t regret it!!

3 September 2023
Unprompted review
Rated 5 out of 5 stars

Great selection of bedroom sets…

Jason & the selection of bedroom sets were great

26 August 2023
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Sheila! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

John Burke was such a help with…

John Burke was such a help with furnishing my new build. He was patient with the timeline and checked in regularly to alert me to additional savings. Definitely ask for him!

24 August 2023
Unprompted review
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Hello Kelly Walsh! Thank you for your kind words, we are pleased to know that our sales associate did a great job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

My mom is in a wheel chair

My mom is in a wheel chair, the sales woman was EXTREMELY helpful getting in and out of the building. She researched which lift chair would best fit my moms needs. She assisted me in looking at other items for sale that will make future life easier. Overall an EXCELLENT experience!!

13 August 2023
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Reply from Raymour & Flanigan - Wilkes Barre

Hello Maryann, We are glad to hear that you had a great experience with the assistance of our sales associate. Enjoy your new furniture!

Rated 5 out of 5 stars

saleslady was very helpful showing us…

saleslady was very helpful showing us the differences
in the lift recliners.

11 July 2023
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Reply from Raymour & Flanigan - Wilkes Barre

Thank you Lorraine for your kind words. It's great to hear your sales person was so helpful with your furniture selection!! We look forward to seeing you soon.

Rated 5 out of 5 stars

Probreeze 2.0 Tempur-pedic Med Hybrid

Sam was a great help to my husband and I when picking out our new bed. He was very informative and knowledgeable. He made our decision making very confident that we are getting the best product possible. He was a pleasure to work with and made the transition a breeze. Thanks again!!

6 July 2023
Raymour & Flanigan - Wilkes Barre logo

Reply from Raymour & Flanigan - Wilkes Barre

Thank you Kristina for your review. It's great to hear that your sales person was a pleasure to work with! Enjoy your new furniture.

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