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Raymour & FlaniganReviews 

62,992
•
TrustScore 4.5 out of 5

4.4

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 4,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, pleasant demeanor, and extensive product knowledge, making the shopping experience smooth and enjoyable. Many appreciate the no-pressure sales approach, allowing them to browse comfortably and make informed decisions. The service is frequently highlighted as excellent, with people noting the efficiency and ease of their overall interactions, from initial greeting to purchase. However, some customers also noted issues with delivery and customer service, experiencing poor communication regarding delivery dates and unexpected balances. A few other people also felt that customer service was unhelpful or unresponsive, leading to prolonged issues with products and difficulty in resolving complaints.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers consistently note ambiguous experiences with product quality and functionality. Many reviewers... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, knowledge, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Grand opening of new store. The salesman introduced himself when we went in and then gave us tons of time to explore and was circling. We let him know when we were ready. He was so very knowledgeab... See more

Rated 5 out of 5 stars

From the moment we were greeted by salesperson named Frederick Hall who courteously accompanied us as we browsed leather sofas, to his assistance in trying to find the sofa we wanted and finally makin... See more

Rated 5 out of 5 stars

Customer service was awesome! Michael Richards was very personable and was great helping me with my purchase. I was very pleased with him. I really like the power lift chair I purchased, very comfy... See more

Rated 5 out of 5 stars

Always great service and if there's any issues they take care of it right away. Usually have the help of Tom Donahue Greece location. He's always helpful and makes the experience very pleasant every t... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 3% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(62,992)

3,819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very Happy.

My sales person presented herself very professionally and appeared as if she truely cared more about making me comfortable and happy with my decision vs making a sale.

6 July 2026
Rated 5 out of 5 stars

Johnny Amendola is great to work with

Johnny Amendola is great to work with
I purchased a mattress about a year and a half ago from him great experience
He's friendly professional I shared exactly what my needs were for this couch and he directed me to several different options to choose from! Yay Johnny!!!

6 July 2026
Rated 5 out of 5 stars

Premium protection plan

Premium protection plan claim was handled with efficiency and expertise.
I couldn't be happier with the entire experience from initial call to delivery.

3 July 2026
Rated 3 out of 5 stars

Discount code provided did not work

What I did not like is I was provided with a code for $25 off the purchase. I entered the code at checkout and was told it would only work if purchase was over $500 .. purchase was over $1,300 so code should have worked .. I still purchased the furniture, however you should not send codes for $25 off initial purchase if it will not work or is not valid. Other than that the experience was nice

6 July 2026

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