I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous clothing
Gorgeous clothing, good quality material that makes me feel good! Very flattering, one of my fave brands
30 March 2026
Unprompted review
Reply from Rat & Boa
Hi Abbie,
Thank you so much for your kind words!
We’re so happy to hear you love the quality and how the pieces make you feel, that’s exactly what we hope for.
Warm regards,
The Rat & Boa Team
The dress was extremely poor quality…
The dress was extremely poor quality and damaged on receipt. It was completely thin and see through and very different to the picture on the website. I’m also struggling to return the dress at the minute despite the damage at receipt.
30 March 2026
Unprompted review
Reply from Rat & Boa
Hi Clare,
I’m so sorry to hear this, that’s really disappointing, especially when it didn’t meet your expectations on arrival.
Please do reach out to our Customer Care team at [customercare@ratandboa.com](mailto:customercare@ratandboa.com), and they’ll be more than happy to assist you with this and help get it resolved as quickly as possible.
If you’re able to include photos of the issue, that would be really helpful too.
We truly appreciate you bringing this to our attention and are here to help.
Warm regards,
The Rat & Boa Team
Rat and Boa have the worst customer…
Rat and Boa have the worst customer service EVER and not even a phone number to be seen. I sent a dress back and it was received last week and no communication at all and some AI said that my exchange wasn't even logged which is just great. What if i needed the dress for an event £255 is a lot of money to not then get back. Why cant you use Humans instead of stupid AI to help us.
30 March 2026
Unprompted review
Reply from Rat & Boa
Hi Connie,
I’m really sorry to hear about your experience,
Our Customer Care team is currently working through a high volume of queries, which has unfortunately caused some delays in responses. We’re doing everything we can to catch up as quickly as possible.
I also really appreciate your feedback regarding the AI system. It’s used to gather a bit more information upfront before your query is passed to a team member, so we can assist as efficiently as possible but I completely understand your concerns and will be sure to pass this feedback on.
Thank you again for your patience, and we’ll make sure your case is looked into as soon as possible.
Many Thanks,
The Rat & Boa Team
I can definitely recommend
I ordered 6 different dresses for a gala, and everything from the website to delivery and returns was easy, fast, and professional. I had a bit of trouble with the return process because I misunderstood the shipping company (since it had to go to the Netherlands), but their customer service team—especially Beth—responded quickly by email and helped me through everything. I was a bit unsure about the website’s reliability beforehand, partly because the dresses had to be shipped all the way from NL to DK, but I can definitely recommend Rat & Boa from my side.
29 March 2026
Unprompted review
Reply from Rat & Boa
Hi Mia,
Thank you so much for your kind words, it truly means a lot to us!
We’re so glad to hear that your overall experience, from ordering to delivery and returns, was smooth and that you felt supported along the way. It’s especially lovely to hear Beth was able to assist you quickly and make the process easier, we’ll be sure to pass that on to her!
We completely understand your initial concerns, so it’s wonderful to know we could provide a positive and reassuring experience.
Thank you again for your recommendation, we really appreciate your support!
Warm regards,
The Rat & Boa Team
The most beautiful dresses
The most beautiful dresses which are soo unique nothing like them elsewhere.
Shipping was super fast too!
18 March 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review!
We’re so happy to hear you love the uniqueness of our dresses, that’s exactly what we strive for.
We really appreciate you taking the time to share your experience.
Kind regards,
The Rat & Boa Team
Outstanding service and gorgeous clothes!
I bought a dress in the sale and wasn’t sure which size to choose, but the customer service team were incredibly helpful. The service is always excellent, and the clothes are amazing!
18 March 2026
Unprompted review
Reply from Rat & Boa
Hi Saara,
Thank you so much for your lovely review!
We’re so glad to hear our team could help you find the right size, we know how tricky that can be. It’s wonderful to hear you’re happy with both the service and the pieces themselves.
Kind regards,
The Rat & Boa Team
Great quality and excellent customer…
Great quality and excellent customer service whenever needed
2 March 2026
Unprompted review
Reply from Rat & Boa
Hi Chloe,
Thank you so much for your kind review!
We really appreciate your support and hope to welcome you back again soon!
Kind regards,
The Rat & Boa Team
Fabulous
Love this shop so many options and styles and everything I have received is amazing quality. Only ever had one issue which was receiving the wrong size (my fault!) but the customer service was amazing and understanding. They were prompt in opening a return for me and got the correct size soon after. Highly recommend to all my girlies
12 March 2026
Unprompted review
Reply from Rat & Boa
Hi Chloe,
Thank you so much for your amazing review!
We’re so happy to hear that you’ve loved everything you’ve received and that you’ve had a great experience with our customer service team. It’s especially lovely to know we could help get everything sorted quickly for you, that’s exactly what we aim for.
Kind regards,
The Rat & Boa Team
Trying to get in touch with customer…
Trying to get in touch with customer service is a nightmare. You get an AI response and no one replies to you.
16 March 2026
Unprompted review
Reply from Rat & Boa
Hi Chloe,
Thank you so much for your patience, and we sincerely apologise for the delay in getting back to you. We have been experiencing a higher than usual volume of enquiries following our recent sale period and we are truly sorry.
I have flagged your query with the team as a priority and someone will be in touch with you very shortly.
Thank you for your patience.
Warm regards,
The Rat & Boa Team
Return
I was having trouble with logging a return as I couldn’t find my order number. With only 2 days left to return my order I was worried I would fall out of the policy but thankfully Beth from customer service was able to correct my email address and I managed to log my return just in time! Huge thank you xx
17 March 2026
Unprompted review
Reply from Rat & Boa
Hi Aimee,
Thank you so much for your lovely review!
We’re so glad Beth was able to step in and help get everything sorted in time, we completely understand how stressful that must have felt with the return window approaching. We’ll be sure to pass on your kind words to her.
Kind regards,
The Rat & Boa Team
Amazing customer service experience
Amazing customer service experience. Tasmirah dealt with my issue within one day and resolved the problem of my refund.
Really appreciate the smooth communication and service
😌
17 March 2026
Unprompted review
Reply from Rat & Boa
Hi Natasha,
Thank you so much for your kind review!
We’re delighted to hear that Tasmirah was able to resolve your refund so quickly and that you had a smooth experience with us. We’ll be sure to pass your lovely feedback on to her, it will mean a lot.
We really appreciate you taking the time to share this and hope to welcome you back again soon!
Kind regards,
The Rat & Boa Team
I have always loved Rat and Boa designs…
I have always loved Rat and Boa designs and the easy way they have to make you feel sexy and elegant at the same time.
But after purchasing several pieces, what truly stands out is still their customer care.
Precise, warm, thoughtful, solution-oriented and ALWAYS (at least in my experience), delivering an outcome that is truly generous.
You talk to real people that really helps and cares, and that (besides the beautiful designs) it’s what keeps me being a loyal customer.
Thank you!
17 March 2026
Unprompted review
Reply from Rat & Boa
Hi Carolina,
Thank you so much for your incredibly kind words, this truly means the world to us.
We’re so happy to hear that you love our designs, but even more so that your experience with our customer care has stood out to you. Creating a positive experience is something we genuinely care about and always strive for, so it’s wonderful to know this has come through.
Your continued support and loyalty mean everything to us, and we’re so grateful to have you as part of the Rat & Boa community.
Thank you again for taking the time to share this, it really does make our day!
Kind regards,
The Rat & Boa Team
Improved customer service
Initially, customer service didn't seem responsive, however when Tasimrah dealt with my query, was very understanding and helpful. Helped resolve my query and was attentive - which was greatly appreciated.
17 March 2026
Unprompted review
Reply from Rat & Boa
Hi Yas,
Upon checking, it appears that you opted to return your order using your own courier. When this option is selected, a return label is not provided, which is what has happened in this case.
We also apologise for any delay in our response. We process tickets in order of receipt, and multiple messages can unintentionally move your ticket further back in the queue.
I’ve asked our team to reach out to assist you and have requested that a return label be emailed to you.
If you have any further questions, please don’t hesitate to contact our team.
Kind regards,
The Rat & Boa Team
No response to email following up about return
I sent my return back 13 days ago and haven’t received any update on my return. I emailed the company on March 12th and followed up again yesterday to ask for an update and haven’t heard anything back. I’d like to be updated on the status of my return and feel very uneasy that I’m getting no response back from this company.
15 March 2026
Unprompted review
Reply from Rat & Boa
Hi Hilary,
We’re very sorry for any inconvenience caused. Due to our sale, responses are taking slightly longer than usual, and we apologise for the delay.
To update you, we’ve checked on your return and it hasn’t yet arrived at our warehouse, which is why the refund hasn’t been processed. We kindly ask that you check the tracking provided with your return label, as this should allow you to trace the parcel.
In the meantime, we’ve asked our team to get in touch with you via email.
Thank you very much for your patience.
Kind regards,
The Rat & Boa Team
Customer service medium to bad
Ordered some wedding dresses to try on from here. Ended up keeping one of them.. happy with the dresses that were sent however the first ones I ordered I emailed them to ask if I could have longer on the returns period so that I could order another dress to try. (14 days is quite a small window) I sent them two emails and never got a reply to either.. on the second lot of dresses I waited a long time for the refund after I’d already had a notification to say that the dress had been received back. Maybe 2/3 weeks no refund. I emailed them to chase up and have now been refunded. I’ve not had a very seamless experience to say they are supposed to be a premium brand.
12 March 2026
Unprompted review
Reply from Rat & Boa
Hi Charlotte,
Thank you for getting in touch, and we're truly sorry for the experience you've had!
I'm pleased to confirm that your refund has been processed today. Your return arrived with us on 5th March, which unfortunately fell during our sale period, we experienced a significantly higher volume of orders, which did cause a slight delay in processing. We sincerely apologise for that and any inconvenience caused.
Regarding your emails, I've looked into this and can see that all previous messages have been responded to. Your most recent email sent yesterday is currently in the queue, and I've flagged this to the team to ensure it's picked up as a priority.
We're so sorry for any frustration this has caused, Charlotte. Please don't hesitate to reach out if there's anything else we can help with!
Warm regards,
The Rat & Boa Team
LOVE the dresses at Rat and Boa
LOVE the dresses at Rat and Boa, always beautiful and fit perfectly. Really helpful and quick responding with my sizing query. Always stunning products and great customer service, will definitely be ordering again!
9 March 2026
Unprompted review
Reply from Rat & Boa
Hi Alisha,
Thank you so much for your lovely review! We’re so happy to hear that you love your Rat & Boa dresses and that the sizing support was helpful for you. It really means a lot to our team to hear such kind feedback.
We can’t wait to have you shop with us again soon!
Warm regards,
The Rat & Boa Team
I’ve had an issue with one of the…
I’ve had an issue with one of the dresses I ordered and can’t seem to get a response from customer service.
Sizing is very inconsistent. I ordered two dresses in size small — one fits perfectly, while the other is extremely small, to the point it doesn’t make sense that they are the same size.
There are no zips or buttons, which makes the dresses quite difficult to put on and not suitable for anyone with larger hips or a bigger waist-to-hip difference.
When trying to initiate an exchange, I’m asked to pay £4 to return the item or £75 extra to exchange because the dress was purchased in the sale, which seems unreasonable.
Overall, very disappointing.
3 March 2026
Unprompted review
Reply from Rat & Boa
Hi Nicola,
Thank you so much for taking the time to share your feedback, we're truly sorry to hear about your experience, and we completely understand your frustration.
We'd love to make this right for you.
Just to clarify, while a returns fee does apply, exchanges for UK-based customers should be free of charge and matched at the sale price. If that hasn't been the case for you, it sounds like something may have gone wrong on our end, and we sincerely apologise for that.
We do want to be transparent that due to the high volume of orders during our sale period, our response times are a little longer than usual. Please know that every query is important to us, and we will be in touch as soon as we possibly can.
Thank you so much for your patience, Nicola, we really do appreciate it and can't wait to get this resolved for you!
Warm regards,
The Rat & Boa Team
A brand worth splurging on!
I have ordered two dresses from Rat & Boa previously and have loved them since. I placed an order recently, and noticed shortly after I got an email about the sale which my item I had just ordered was apart of. I asked if they would be willing to refund that so I could reorder on the sale and they got that taken care of right away and were kind and helpful while doing so. In turn I placed an even larger order. I LOVE this brand, its uniqueness and appreciate how tall girl friendly it is. Their pieces are delicate, fragile and sheer and you must understand that when purchasing. If you are rough and do not care for your pieces, they will not last. I will be a forever customer to this brand! <3
27 February 2026
Unprompted review
Reply from Rat & Boa
Hi Christina,
Thank you so much for your lovely review!
We’re truly so happy to hear how much you love your pieces and that our team was able to help with your recent order. It means the world to us that you took the time to share your experience.
We’re especially glad to hear the styles have worked well for you and that you appreciate the uniqueness of the brand. Your support really means everything to us, and we’re so grateful to have you as part of the Rat & Boa community.
Warm regards,
The Rat & Boa Team
Reply from Rat & Boa
Hi Giorgia,
Thank you so much for your kind words!
We’re thrilled to hear that our customer service was helpful.
Warm regards,
The Rat & Boa Team
Love the quality and uniqueness of…
Love the quality and uniqueness of their clothing! Their dresses are truly one of a kind. Also, I had an issue with my refund and customer service responded and resolved my issue the same day. 10/10 recommend!
3 March 2026
Unprompted review
Reply from Rat & Boa
Hi Rach,
Thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with the quality and uniqueness of our dresses — that truly means a lot to us.
We’re also pleased that our customer service team was able to quickly resolve your issue. Providing helpful and timely support is very important to us.
We appreciate your recommendation and look forward to serving you again in the future!
Kindest Regards,
The Rat and Boa Team.
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