I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rat & Boa
Hi Giorgia,
Thank you so much for your kind words!
We’re thrilled to hear that our customer service was helpful.
Warm regards,
The Rat & Boa Team
Love the quality and uniqueness of…
Love the quality and uniqueness of their clothing! Their dresses are truly one of a kind. Also, I had an issue with my refund and customer service responded and resolved my issue the same day. 10/10 recommend!
3 March 2026
Unprompted review
Reply from Rat & Boa
Hi Rach,
Thank you for taking the time to share your experience!
We’re so glad to hear you’re happy with the quality and uniqueness of our dresses — that truly means a lot to us.
We’re also pleased that our customer service team was able to quickly resolve your issue. Providing helpful and timely support is very important to us.
We appreciate your recommendation and look forward to serving you again in the future!
Kindest Regards,
The Rat and Boa Team.
Exceptional Service — Even During Peak Sale Season
I had a great experience with Rat & Boa’s customer service team. I reached out during peak sale season to request a size exchange while my order was still being processed, and they responded quickly and handled it seamlessly.
Given how busy they must have been, I really appreciated the efficiency and flexibility. It made my first purchase feel smooth and genuinely well supported.
Also a quick edit -- when I quickly reached out again to check and see if my order was shipped, they looked into it the same day and my order was DELIVERED within 24 hours! Magic
2 March 2026
Unprompted review
Reply from Rat & Boa
Hi Mitali,
Thank you so much for sharing this! We’re absolutely thrilled to hear your first Rat & Boa experience felt smooth and well supported. It means a lot to know our team could help make everything seamless for you, especially during the sale.
We really appreciate your kind words and can’t wait to have you back soon!
Warm regards,
The Rat & Boa Team
Excellent Aftersales Service
I joined as a member and my first order discount had not come through at the point I processed my first order. This discount was very quickly applied by way of a refund. Great service, prompt, clear resolution.
27 February 2026
Unprompted review
Reply from Rat & Boa
Hi Jacqui,
Thank you so much for taking the time to share, it truly means the world to us.
We’re so pleased we were able to resolve the discount for you quickly and that you felt supported throughout the process.
We’re so grateful to have you as part of our community and can’t wait for you to enjoy your pieces.
Warm regards,
The Rat & Boa Team
Very fast response
Very fast response, very professional and friendly
17 February 2026
Unprompted review
Reply from Rat & Boa
Hi Caroline,
Thank you so much for your lovely review! We truly appreciate you taking the time to share your experience.
I’m so glad we could help and that you felt supported, that really means a lot to our team
Warmest wishes,
The Rat & Boa Team
LOVE Rat and Boa stunning clothes make…
LOVE Rat and Boa stunning clothes make me feel amazing to put on the fabrics are light and breathable
Amazing customer service so helpful and speedy ♥️♥️♥️please get a little shop soon in London!
6 February 2026
Unprompted review
Reply from Rat & Boa
Hi Tessa!
Thank you so much for this wonderful review! ❤️ We're absolutely thrilled to hear that our clothes make you feel amazing, and that our customer service team was helpful that's exactly what we aim for!
And we have exciting news for you, we're opening a pop-up shop in Selfridges in London this year! It'll be running from April 13th until August 9th, so you'll have plenty of time to visit and experience Rat & Boa in person. We can't wait to see you there!
Thank you again for your support and for being part of the Rat & Boa community. 💕
Warm regards,
The Rat & Boa Team
Would shop again
Bought 2 dresses as a present for my girlfriend, smooth experience and she loved them both!
20 January 2026
Unprompted review
Reply from Rat & Boa
Hi Robert,
Thank you so much for your lovely words!
We are happy to hear your girlfriend loved the dresses!
Kindest Regards,
The Rat and Boa Team.
Great customer service
Bought my wife a dress from here for Christmas (she had said she really liked it). Good communication and came quickly. Had to change a delivery slot and contacted customer service. Sorted perfectly with quick response time. 5*
21 December 2025
Unprompted review
Reply from Rat & Boa
Hi Martyn,
Thank you so much for your lovely review!
We're really glad to hear the dress arrived quickly and that you were happy with the service you received.
We really appreciate you taking the time to share your experience!
Kindest Regards,
The Rat and Boa Team.
It was amaaazing
It was amaaazing! I was in the USA for a short time and I asked if they could prioritize my order to delivery it on time. And the team did it, my order arrived within the promised delivery time. Besides that, the dress is really beautiful!
23 January 2026
Unprompted review
Reply from Rat & Boa
Hi Nara!
Thank you so much for your kind review!
We’re really happy to hear your order arrived on time and that you love your item!
Kindest Regards,
The Rat and Boa Team.
Fabienne Dress
Hi! I´m Eliana, I´m from Argentina.
After thinking about the Fabienne dress so much, I decided to buy it. I go only a size up of the size indicated in the web.
It was perfet! I received the item in only 4 days.
I´m absolutely in love with the dress. It´s perfect.
Thank you so much! I´ll buy again!
26 January 2026
Unprompted review
Reply from Rat & Boa
Hi Eliana,
Thank you so much for your lovely feedback! We’re so happy to hear the Fabienne dress was a perfect fit and that you love it.
Enjoy every moment wearing it!
Kindest Regards,
The Rat and Boa Team.
Broken a dress and they changed it for me!
They have been amazing with me! Merciful I would say! I broke a dress on the back while sitting on a chair. And I was very sad! So I texted the support showing evidence of this damage on my dress (that was my fault but make it difficult to wear as it was exactly on my bottom - by wearing it would only have destroyed it). After a couple of days they sent me a return label to swap my favorite dress. I could not believe how nice they have been to me!
20 January 2026
Unprompted review
Reply from Rat & Boa
Hi Francesca,
Thank you so much for your kind words — this really means a lot to us!
We’re sorry that happened to your dress, we know how disappointing that must have felt, especially with a favourite piece. We’re just happy we could help find a solution and get you back to enjoying it.
Our goal is always to take care of our customers the best we can, and we’re so glad you felt supported.
Thank you for trusting us and for sharing your experience!
Kindest Regards,
The Rat and Boa Team.
Personal help!
Charlotte helped me find exactly the piece I had been dreaming of, and now my wedding weekend feels complete! She was incredibly helpful, understanding, and patient throughout the whole process.
19 January 2026
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you so much for sharing your experience!
We’re so glad Charlotte could help you find the piece you were looking for and make the process smooth and enjoyable.
We’ll be sure to pass along your kind words to her!
Kindest Regards,
The Rat and Boa Team.
The best!!!
I had a wonderful experience with this brand from start to finish. The quality of the item is outstanding i felt like a princess in my dres! everyone asked me from where I got this dress! the fabric feels luxurious, well-made, and thoughtfully designed. The fit is truly flattering and comfortable, which is not easy to find, and it exceeded my expectations.
On top of that, the customer service was exceptional. The team was kind, responsive, and genuinely made an effort to ensure I had a positive experience. You can really tell this brand cares about both their products and their customers.
I’m very impressed and would absolutely recommend this brand to anyone looking for high-quality pieces with great fit and excellent service. I’ll definitely be shopping here again. :)
12 January 2026
Unprompted review
Reply from Rat & Boa
Hi Shimrit,
Thank you so much for your kind words!
We’re so glad you loved your dress and had a great experience with us, we'll be sure to pass this onto the team!
We really appreciate your support and can’t wait to see you shop with us again!
Kindest Regards,
The Rat and Boa Team.
I would strongly caution anyone from…
I would strongly caution anyone from shopping with Rat & Boa.
I purchased a dress that arrived poor quality and not as represented. I initiated a return through their official return portal, which accepted the return, issued a shipping label, provided an RMA number, and confirmed multiple times by email that my return was received and that my refund would be processed within 7 days.
After they had the item back in their possession, they changed their position and claimed the item was “final sale,” despite:
• No “final sale” notice during checkout or in my order confirmation
• Their return platform approving the return
• Customer service instructing me to proceed
• Written confirmation promising a refund
I am now without the dress and without my original payment refunded, because they kept both my money and the returned item.
This is deceptive and unethical. A reputable brand does not approve a return, confirm a refund in writing, take the merchandise back, and then retroactively refuse to refund. If you value transparency and fairness, shop elsewhere.
30 December 2025
Unprompted review
Reply from Rat & Boa
Hi Carley,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment and understand how frustrating this situation must feel.
We’d like to clarify that the item you purchased was marked as final sale on the product page at the time of purchase, which means it is not eligible for a refund under our policy. We truly appreciate that this can sometimes be missed during checkout, and we’re sorry for any confusion this may have caused.
Please know that we always aim to provide clear information and support to our customers, and your feedback will be shared with our team so we can continue improving communication around final sale items.
We’re very sorry this experience didn’t meet your expectations and appreciate you sharing your thoughts.
Kind regards,
The Rat & Boa Team
Great experience with customer care team
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200 whereas most dresses now are viscose and higher price). However, the customer help is very good - I missed the return or exchange period by 2 weeks and still the team accepted to do an exchange for a different size despite having bought the dress in sale too. I was very grateful for this flexibility. Overall a positive experience for me.
30 December 2025
Unprompted review
Reply from Rat & Boa
Hi Maja,
Thank you so much for your honest feedback.
We’re so glad we could help with your exchange and that you had a positive experience with our team. We also appreciate your thoughts — it helps us keep improving!
We hope you enjoy your new dress and can’t wait to see you back again soon!
Kindest Regards,
The Rat and Boa Team.
Ordered a dress for a Christmas…
Ordered a dress for a Christmas present. It arrived and the quality was worse than expected. There is no phone number for customer service. I have emailed multiple times, but an AI assistant is the only response I receive. I am so disappointed. The dress was $325 and I would really like a refund. Buyer beware!
25 December 2025
Unprompted review
Reply from Rat & Boa
Hi Danica,
Thank you so much for sharing your thoughts.
We’re truly sorry to hear that the dress did not meet your expectations—we completely understand how disappointing this must be, especially for a special gift.
As our returns policy allows for returns within 14 days of delivery, this order unfortunately fell approximately 6–7 weeks outside that window. To try to make this right, we did extend an offer of store credit as a goodwill gesture, though we didn’t hear back from you.
We sincerely apologise for any frustration or inconvenience this has caused and truly appreciate your understanding. Your feedback is very important to us, and we will continue to use it to improve our service.
Kindest Regards,
The Rat and Boa Team.
Customer service conveniently non existent
I’ve had nothing but issues with the website. I had credit and store credit and I was unable to use the codes when purchasing something. I was told to purchase what I wanted and let customer service know and they would simply refund me the credits. At this point in time there were responsive. I did this and now I’ve sent maybe more than 20 emails trying to get my $195 refunded back. It’s been promised twice after back and forth over weeks and I’m now being ignored and still haven’t received my refund.
Customer service is pretty much non existence when it’s convenient for them. Be warned.
4 December 2025
Unprompted review
Reply from Rat & Boa
Hi Nikki,
Thank you so much for taking the time to share your experience. We’re truly sorry for the frustration and delays you encountered, this is absolutely not the level of service we aim to provide.
It looks like your messages were caught up during an exceptionally busy period, which can unfortunately sometimes cause delays in responses post-sale. We’ve checked this for you and can see that everything has now been fully amended, and processed.
We really appreciate your patience throughout this process and your feedback, which helps us improve our service and ensure a smoother experience for all our customers in future.
Kind regards,
The Rat & Boa Team
You’ re the best…
I've already written a review here, but I've been a loyal customer for over 6-7 years. I don't understand the negative reviews, because their service and clothes are at such a high level. I still wear all the things, even the ones that are a few years old, and they're still like new, I just feel beautiful and so feminine in their brand and when I even solved a problem via Whatsapp, I always got an answer right away. I get so many compliments when I wear something from them. You're the best.
18 December 2025
Unprompted review
Reply from Rat & Boa
Hi Andrea,
Thank you so much for your kind words and for being such a loyal customer over the years! It means the world to us to hear that you love our pieces, feel beautiful wearing them, and continue to enjoy them years later.
We’re so glad that your experiences with our team, whether via WhatsApp or otherwise, have been positive, it’s always our aim to provide helpful and personal service. Your support and compliments really brighten our day, and we can’t thank you enough for sharing your experience!
With love,
The Rat & Boa Team
Horrible experience
Horrible experience. I received a faulty item and contacted customer service, but they were rude, unprofessional, and completely unhelpful. I was unable to return the order and ended up stuck with an overpriced polyester dress with missing stitching. At this point, the quality feels comparable to fast-fashion brands like Shein. I used to love Rat & Boa, but unfortunately both the quality and customer service have gone downhill.
20 December 2024
Unprompted review
Reply from Rat & Boa
Hi Ana,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration, this is certainly not the standard we aim to provide.
We’ve checked our records and can see that our team provided guidance on how to return the item; however, it appears the return was not logged or returned. For faulty items, it’s important that they are returned to our Quality Control team so we can thoroughly investigate and resolve the issue. This ensures we can take the necessary steps to address any defects and provide the best possible outcome for our customers.
We truly appreciate your feedback, and we’re sorry that this situation didn’t meet your expectations. Please know we take concerns like this very seriously and are always looking for ways to improve our service and product quality.
Kind regards,
The Rat & Boa Team
I have received two faulty dresses…
I have received two faulty dresses (same dress, different colours). I have been emailing them and using Instagram, for 3 days now and had still no response. I generated returns for both items but have no received the return labels. So I cannot return them yet and now I am worried I am going to lose money!
12 December 2025
Unprompted review
Reply from Rat & Boa
Hi Lauren,
We sincerely apologise for any inconvenience this may have caused and completely understand your concern.
As our team does not operate over weekends, there was a slight delay in responding, but we addressed your request at the earliest possible opportunity.
We can confirm that your refunds were processed promptly once we received your returned items.
Thank you for your patience and understanding.
Kindest Regards,
The Rat and Boa Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.