I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
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Review summary
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Reviews shaping this summary
Despite all the bad reviews I ordered the Lotus Slip Dress Red and it arrived very quickly (within a week). It looked exactly as described and was a very pretty dress but was way to long for me and t... See more
Company replied
I love the R&B dresses although I do think the price point is high for materials that aren’t as high quality as they used to be (eg I bought a dress years ago that was 100% silk and was less than £200... See more
Company replied
Always unbelievable customer service, Shannon helped me with my credit note on this occasion , I always buy Rat and Boa clothing. The designs are stunning, the postage is fast, if you do need to r... See more
Company replied
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Really quick and efficient resolution to my issue with my order
I love Rat & Boa. I have previously ordered with them and was super satisfied with my dress.
I had recently placed another order for a dress for an upcoming wedding, and upon receiving it noticed that the fit wasn't exactly as described, but beyond that there was a quality issue with the seam being off centred. I was extremely upset because I had been eyeing this dress for probably a year and finally pulled the trigger through a sale they had.
This is a pretty difficult issue to describe or at least prove through pictures without being able to inspect it, but the rat and boa team helped me really quickly by sending me a return label, and update on further instructions (that upon only review of it, would there be an issue of a full refund only cause I had bought this item on sale, and because I had it shipped to a US address, even though I am from Canada).
It was honestly in my eyes at least a complex process, and one I was super hesitant on that wouldnt be resolved, however, I received my refund quickly and was offered an opportunity to honour the discount I had received on the dress when the size i needed became available.
Maybe some people expect this type of service for an issue like this but honestly, some companies create a lot of unnecessary friction and ruin the entire customer experience for their customers.
I wasn't able to re-order a dress in time for the wedding, but I'll definitely be buying from them again, and just wanted to make note of the wonderful service I did receive.
14 April 2026
Unprompted review
Reply from Rat & Boa
Hi Jessica,
Thank you so much for taking the time to share such a detailed and honest review. We’re truly sorry to hear about the disappointment with the dress, especially after you had been waiting so long to purchase it. We completely understand how upsetting that must have felt.
That said, we’re so pleased we were able to resolve the issue quickly for you and provide clarity around the return and refund process. We always aim to handle concerns fairly and efficiently, no matter how complex they may seem, and it’s wonderful to hear that you felt supported throughout.
While we’re sorry the timing didn’t work out for your wedding, we really appreciate your understanding and your continued support.
Thank you again for your kind words!
Warm regards,
The Rat & Boa Team
Amazing costumer care
I needed to return two items I bought on sale and order new ones to the same discounted price. The team was super lovely, patient and helpful throughout the entire process. No delays and I got my money refunded very quickly. I felt taken care of and listened to, great service (and beautiful clothes).
15 April 2026
Unprompted review
Reply from Rat & Boa
Hi Tiina,
Thank you so much for your lovely feedback! We’re so pleased to hear that your exchange process went smoothly and that our team was able to support you!
We truly appreciate your kind words!
Warm regards,
The Rat & Boa Team
Very good experience
I purchased a dress from the website and unfortunately it arrived with a pulled thread. I contacted customer service and they were extremely helpful in resolving the issue. They guided me step by step through the return and refund process and supported me with the new purchase as well.
They were consistently very kind, responsive, and supportive throughout the entire experience.
14 April 2026
Unprompted review
Reply from Rat & Boa
Hi Camilla,
Thank you so much for your thoughtful review.
We’re truly sorry that your dress arrived with a fault, but we’re so pleased to hear that our customer service team was able to support you quickly and guide you through the return and refund process smoothly.
We always want to make things right and ensure you feel confident shopping with us.
Thank you again for your understanding and your support, we hope you love your new purchase!
Warm regards,
The Rat & Boa Team
I had a small issue with an exchange…
I had a small issue with an exchange where the system was experiencing some sort of bug and the customer team were super helpful. They guided me step by step on how to carry out the exchange.
Always great delivery, service and products.
9 March 2026
Unprompted review
Reply from Rat & Boa
Hi Alejandra,
Thank you so much for your kind feedback!
We’re really pleased to hear that our customer service team was able to support you through the exchange and guide you step by step while the system issue was being resolved.
We truly appreciate your patience and understanding, and it’s wonderful to know you’ve consistently had a great experience!
Warm regards,
The Rat & Boa Team
I bought the Luciana dress
I bought the Luciana dress which was just as described on the website. Beautiful fabric and pattern! The only downside that it was 48 hour delivery however I actually received it 5 days later from ordering.
All in all, really happy with my purchase x
23 March 2026
Unprompted review
Reply from Rat & Boa
Hi Yasmin,
Thank you for your lovely feedback — we’re so pleased to hear love your Luciana dress!
We’re really sorry to hear about the delay with your delivery. That’s not the experience we aim to provide, we really appreciate you letting us know.
Kindest Regards,
The Rat and Boa Team.
I have been waiting weeks and weeks for…
I have been waiting weeks and weeks for my refund to go through. It was “processed” by them almost 3 weeks ago now, and said that it would show in my account 5-10 business days later. It’s been 15 business days later and I haven’t received the refund. No one has gotten back to my emails in over a week now and I’ve tried multiple emails. 2 emails even bounced back. It’s very concerning as I paid $300+ for this dress. I’m worried I won’t receive my money back.
10 April 2026
Unprompted review
Reply from Rat & Boa
Hi Jaqueline,
We’re very sorry for the worry and frustration this has caused, we completely understand your concerns regarding your refund.
We can confirm that your refund was processed on 10th April. Once a refund has been issued on our side, it can take up to 5 working days for your bank to complete the processing and for the funds to appear in your account, depending on your bank’s processing times.
If you are still experiencing any trouble locating your refund, please don’t hesitate to contact our team at customercare@ratandboa.com, and we’ll be more than happy to investigate this further for you as a priority.
Kindest Regards,
The Rat and Boa Team.
Super fast delivery and lovely dress
Super fast delivery and lovely dress.
The dresses are very well cut and very flattering but does require additional tailoring due to length.
1 March 2026
Unprompted review
Reply from Rat & Boa
Hi Hollie,
Thank you so much!
We’re so pleased to hear you’re happy with your dress and that it arrived quickly.
Kindest Regards,
The Rat and Boa Team.
I purchased a dress 11 days ago
I purchased a dress 11 days ago, it’s still not shipped, customer service absolutely ignoring all the emails and messages I’ve been sending. On their socials they claiming they’ve had a backlog because of the holiday but it could be simply resolved by notifying buyers on their website/newsletter. At this point, I would not recommend to support this company because they’re truly not respect their customers. Also recent fake bought reviews looks ridiculous.
29 March 2026
Unprompted review
Reply from Rat & Boa
Hi Dayana,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you felt disappointed with your experience.
During this period, we experienced a slight delay while awaiting incoming stock for certain items from our new collection.
We understand that waiting longer than expected can be frustrating, and we appreciate your patience while this was resolved.
We can see that your item has now been successfully delivered, and we hope you’re happy with your item.
Your comments are greatly appreciated and we’ll be sharing this feedback internally as we continue working to improve.
Thank you again for your order and for taking the time to share your thoughts.
Kindest Regards,
The Rat and Boa Team.
From the very beginning of shopping…r&b
From the very beginning of shopping online with Rat & Boa during COVID, I’ve been consistently impressed by the accuracy, speed, and clarity of their customer service. They respond almost immediately and always provide clear solutions, handled very quickly. I’m completely satisfied—and of course in love with all the dresses I’ve bought, continue to buy, and will keep buying in the future.
11 March 2026
Unprompted review
Reply from Rat & Boa
Hi Artemida,
Thank you so much for your continued support!
We’re so pleased to hear that you’ve had such a consistently positive experience with our customer service team since you first started shopping with us and we absolutely love hearing that you’re still in love with your dresses!
Kindest Regards,
The Rat and Boa Team.
Very friendly customer service!
The customer service from this brand is excellent. Everyone is so friendly and helpful.
2 April 2026
Unprompted review
Reply from Rat & Boa
Hi Hayley,
Thank you so much for your lovely feedback!
We’re thrilled to hear you had such a positive experience with our team. Providing friendly and helpful service is something we truly pride ourselves on, so your kind words mean a great deal.
We really appreciate your support!
Kindest Regards
The Rat and Boa Team.
Bought a dress for my wife that she had…
Bought a dress for my wife that she had been talking about for months.
Customer service team were amazing helping me. I had chosen the wrong size and they helped with the return and sorting everything out.
Brilliant communication- fantastic dress! Will be back soon
2 April 2026
Unprompted review
Reply from Rat & Boa
Hi Chris,
We’re delighted to hear that you found the perfect dress for your wife! We’re also really pleased our customer service team could help quickly with the size exchange and make the process smooth for you.
Thank you so much for your wonderful review!
Kindest Regards,
The Rat and Boa Team.
Brilliant customer service
Had an issue with shipping but customer service were amazing and sorted it out in no time. Love the dress.
7 April 2026
Unprompted review
Reply from Rat & Boa
Thank you Clementine.
All dresses are gorgeous and have a…
All dresses are gorgeous and have a perfect fit!
8 April 2026
Unprompted review
Reply from Rat & Boa
Thank you Elena!
Customer service non existent
Customer service non existent.
They do not have a customer service. After reaching out a few times for weeks regarding my order which has still not been sent, they haven't taken the time to address this issue. I do not recommend buying on this website as if something happens, you will not get any help. Avoid at all cost.
1 April 2026
Unprompted review
Reply from Rat & Boa
Hi Mathilda,
Thank you for taking the time to share your feedback, and I’m truly so sorry to hear about your experience.
We completely understand how frustrating this must be, especially when you’re waiting on an order and haven’t received the support you expected. Due to the recent bank holidays here in the UK, our customer care team is currently working through a slight backlog, but please rest assured they are working really hard to catch up as quickly as possible.
We genuinely appreciate your patience and are very sorry that this has impacted your experience with us. Your feedback is incredibly important, and we will do our best to ensure your query is resolved as soon as possible
Kindest regards,
The Rat & Boa Team
I ordered a dress for my engagement…
I ordered a dress for my engagement party recently and I received the dress quicker than i anticipated. The dress is beautiful but ultimately I ended up going in a different direction. Rat and Boas instructions for returns was to write their return address on the package and tape the invoice to the package. i did this and took it to UPS and FedEx and both places told me they could not ship it back without a shipping label or that I would have to pay $351 to ship it back, which is more than half the cost of the dress. I immediately emailed customer service and the AI bot responded. Shannon emailed me two days later asking for order details to further look into the issue. It is now a week later and i still have not received an answer or a shipping label, even after following up 10 separate times! I am now out of the allowed return window and very worried about the amount of money I am out. This is a very disappointing situation, considering they make such beautiful clothing.
7 April 2026
Unprompted review
Reply from Rat & Boa
Hi Chandler,
Thank you so much for taking the time to share your experience, and I am truly so sorry for the frustration and worry this situation has caused, especially with such an important event involved.
We completely understand how upsetting this must feel, and this is certainly not the experience we want for our customers. Due to the recent bank holidays here in the UK, we have been experiencing some delays in response times, but please rest assured our team is working really hard to catch up as quickly as possible.
As a small note, we kindly recommend sending just one message when reaching out, as multiple follow-ups can sometimes unintentionally push your query further back in the queue. That said, I completely understand why you’ve followed up, and I’m so sorry this hasn’t been resolved sooner.
I will personally raise this with our customer care team as a priority so we can get this sorted for you as quickly as possible, including assisting with the correct return process and next steps.
Thank you again for your patience, and we truly appreciate your understanding, we’ll do everything we can to resolve this for you.
Kindest regards,
The Rat & Boa team
No response
No response ! I been having issues with a dress and I been sending emails all day and got no reply
7 April 2026
Unprompted review
Reply from Rat & Boa
Hi Emi,
I’m so sorry to hear this, and I completely understand how frustrating it must be not to receive a response when you need help.
We are currently experiencing a high volume of enquiries, and our team is working as quickly as possible to get back to everyone. As a small note, we kindly recommend sending just one message when reaching out, as multiple emails can sometimes unintentionally push your query further back in the queue.
That said, we truly appreciate your patience, and please rest assured your message will be picked up as soon as possible. We’ll do our very best to assist you.
Kindest regards,
The Rat & Boa team
Radio silence from customer service
I bought some dresses to try on for my wedding. I emailed to ask for an extended return so I could try them on with my bridesmaids - I was responded to quickly by a lovely Beth who said an extended return was fine and to get back in touch once I had tried on and decided. I’m now trying to get back in touch to arrange the return for the dresses I’m not keeping and have had radio silence for a week taking sent multiple emails and contact forms on the site.
30 March 2026
Unprompted review
Reply from Rat & Boa
Hi Zoe,
Thank you so much for your message, and please accept our huge apologies for the frustration caused.
I’ve looked into this for you and can see that our team responded last Wednesday requesting a few more details needed to log your return. I’m so sorry if this was missed unfortunately, our emails can sometimes end up in spam or junk folders.
I’ve asked our team to resend the message for you, so please do keep an eye out in case it lands in a different folder this time.
We’re really sorry again for any confusion or inconvenience caused, and we truly appreciate your patience while we get this sorted for you.
Warm regards,
The Rat & Boa Team
Delivery photo shows it was delivered to trash can area
Delivery photo shows it was delivered next to the trash cans and on trash day / it was rainy and windy that day so maybe the envelope blew away.
I’ve contacted them via email and their chat on their website every day since it’s happened and I have received no responses and no help at all. Extremely disappointed in this company!
30 March 2026
Unprompted review
Reply from Rat & Boa
Hi Elizabeth,
I’m really sorry to hear about your experience, that sounds incredibly frustrating, especially given the weather conditions and the delivery location.
Our team has had some time off due to the bank holidays here in the UK, which has unfortunately caused delays in responses, so I do sincerely apologise for that. We completely understand how important it is to get this sorted quickly.
Just as a helpful note, we recommend sending only one message when reaching out, as multiple follow-ups can sometimes push your query further back in the queue. That said, I’ll make sure to flag this with the team and ask them to raise a case with the courier as a priority.
Thank you for your patience, we’ll do our best to get this resolved for you as soon as possible.
Kind regards,
The Rat & Boa Team
Fantastic service as always
Fantastic service as always.
I experienced an issue due to delivery that was no fault of the brand but the communication and help from the R&B team was excellent.
Thank you
Ashley
2 April 2026
Unprompted review
Reply from Rat & Boa
Hi Ashley,
Thank you so much for your kind words, we really appreciate you taking the time to share this!
We’re so glad to hear that our team was able to support you and provide a positive experience, even with the delivery issue. It means a lot to us that you felt well looked after.
Thank you again for your continued support.
Kindest regards,
The Rat & Boa Team
Returns
One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for the return and been writing e-mails on which I keep not getting an answer.
I have contacted UPS which delivered the package and should also do the return, they cannot do the return without the papers.
The customer support is very bad and takes too long.
The return should be done by April 10th and I still have not received any information from them.
30 March 2026
Unprompted review
Reply from Rat & Boa
Hi Aleksandra,
We do apologise for the delay in getting resolved, our team will contact you discuss the next steps.
If you could kindly allow a little time we'll get this fixed right away.
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