QVC UK Reviews 372,666

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many appreciate the wide selection of quality products, often highlighting the convenience of browsing various brands and the availability of installment plans. The prompt and often speedy delivery is frequently mentioned as a positive aspect, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with aspects of the delivery service, specifically mentioning issues with parcels being left unattended or not delivered as scheduled. A few other people also felt that some products, particularly plants, did not arrive in the best condition, and there were occasional reports of items not being received or delivery costs being too high.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their good quality, value for... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speedy and... See more

Order

Users describe positive interactions with order. Many customers find the ordering process easy and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, with some... See more

Service

Customers consistently note positive experiences with service, praising its efficiency and ease of use. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Most Trusted shopping shopping Channel . QVC have got it 100% right . Their service is the best . Ordering and returns are made easy . Monthly instalments also given on certain things plus you have op... See more

Company replied

Rated 5 out of 5 stars

I order a lot from QVC, mainly clothes, but recently bought a Curtis stone saucepan. The saucepan is marvelous in every way and I am very happy with it! Clothes are harder to shop for but returns ar... See more

Company replied

Rated 5 out of 5 stars

Everything from order to delivery is easy and super speedy 😊 the driver that delivered our purchase was extremely pleasant and spent time chatting....not too long but as hubby and I are now retired i... See more

Company replied

Rated 5 out of 5 stars

I have used my Hoover mattress vacuum twice on my mattress once over the mattress protector and today on the actual mattress when I changed my protector. I would recommend this as it really does work.... See more

Company replied


Company details

  1. Online Marketplace
  2. Beauty Supply Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Gift Shop

Written by the company

At QVC , we’re here to help you shop with joy. We’re your daily destination for discovery, on TV, online, on our interactive app and on QVC+, our video on demand service. We have entertaining stories, fabulous personalities, great demonstrations and, of course, unmissable offers, including our must-see daily deal, Today’s Special Value, and all purchases come with a 60-day money back guarantee. Plus, join in the fun with us on social media, where you can connect with presenters and guests, receiving real time answers to any of your questions. With something new to see every day, there’s not a second to waste. Shop with Joy. Shop with QVC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

373K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great service

Great service, reliable and deliver promptly. I have loved most of the products I bought over the years and had confidence that could just return what did not work for me.

21 April 2026
Rated 5 out of 5 stars

Excellent service good quality …

Excellent service good quality products at fair prices

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Lesley Lee,

Thank you for your wonderful review! We're thrilled to hear you're pleased with our service and products. Your satisfaction is our top priority.

QVC Customer Care

Rated 5 out of 5 stars

Scottish Gran

My experience shopping with QVC has once again gone with no problems. I just received my Althams order today and had a meal for my dinner, it was lovely. That’s what I like about shopping with your company, order wait and then enjoy. Always on time,
No matter what I order, Food, Clothes or Kitchen things. QVC you are my friend for buying my articles.
THANK-YOU again. Cecelia

18 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Cecelia Currie,

Thank you for your lovely review! We're thrilled to hear that your Althams order arrived on time and that you enjoyed your meal. It's wonderful to know that you appreciate the reliability and variety of our products. We're honoured to be your friend in shopping!

QVC Customer Care

Rated 5 out of 5 stars

Great website easy ordering

Great website easy ordering, quick delivery, and easy returns should I need it

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Kathleen,

Thanks for your wonderful review! We're thrilled to hear you found our website easy to use and appreciated the quick delivery. It's great to know our returns process is reassuring for you too.

QVC Customer Care

Rated 5 out of 5 stars

Good system used when ordering

When ordering it is confirmed very quickly and reminded when the delivery is out and possible date. Ordering is very simple and an email is received to confirm.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Mr Diack,

Thanks for your wonderful review! We're delighted to hear that you find our ordering process simple and efficient. Your feedback is greatly appreciated.

QVC Customer Care

Rated 1 out of 5 stars

Not the best experience for a first order

I received my first order was very excited to receive a summer jacket. However the seam on the front of the jacket was undone. Not a good first experience.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Dibley,

I'm sorry to hear your summer jacket arrived with a seam undone. This certainly isn't the quality we aim to provide. If you haven't been in touch already, please send your order details to customer_careuk@qvc.com so we can assist further.

QVC Customer Care

Rated 5 out of 5 stars

Quality and service always spot on

Quality and service always spot on. Love the easy pays.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Lesley,

Thanks for your lovely review! We're thrilled to hear you're enjoying the quality of our products and the convenience of Easy Pay.

QVC Customer Care

Rated 5 out of 5 stars

Brilliant

Ordered on wait list. Delivered on time. Excellent service.

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Mrs Foster,

Thank you for your lovely review! We're delighted to hear your order arrived on time and that you enjoyed our service.

QVC Customer Care

Rated 2 out of 5 stars

Delivery times for pre-order extended 1 month

By the time I am to receive my order the summer will be over. This the last time I will pre- order from qvc.

1 May 2026
Unprompted review
QVC UK logo

Reply from QVC UK

Hi Pat,

I'm sorry to hear your order is taking longer than expected. We understand your frustration and will pass your feedback onto our products team.

QVC Customer Care

Rated 5 out of 5 stars

F antastic products at reasonable prices

F antastic products at reasonable prices

14 April 2026
QVC UK logo

Reply from QVC UK

Hi Jean,

Thanks for your lovely review! We're thrilled to hear you find our products fantastic and reasonably priced. Your feedback means a lot to us.

QVC Customer Care

Rated 5 out of 5 stars

Easy to order great quality and fast…

Easy to order great quality and fast delivery

21 April 2026
QVC UK logo

Reply from QVC UK

Hi Miss Susan Heeps,

Thanks for your lovely review! We're thrilled to hear you found it easy to order, enjoyed the quality, and appreciated the fast delivery.

QVC Customer Care

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