Quilter has evident governance. The company takes pains properly to assess clients attitude to risk and offers products appropriate to circumstance. It also manages advisors sensibly and ensures their... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with Quilter now since they merged with Old Mutual & have been very happy with them. I manage my investments on line & find the process very easy & user friendly. The charges I pay to Quil... See more
Company replied
Quilter provided us with a dedicated financial advisor, Alex, who helped and advised us as we transferred all our investments into one place. Alex explained everything clearly and helped us with any l... See more
Company replied
My adviser Rachael has guided me through planning my retirement. She has been a fantastic support in helping me understand my pension options and has guided me through my first experience of long term... See more
Company replied
Company details
About Quilter
Written by the company
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contact info
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, United Kingdom
- DigitalFeedback@Quilter.com
- www.quilter.com
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Quilter
Good afternoon Zac
Thank you for your feedback. We’re glad you find the app easy to use. We appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
Quilter
Easy to use online site, financial advisor was friendly and efficient
15 May 2026
Unprompted review
Reply from Quilter
Good afternoon Rod
Thank you for your feedback. We’re pleased you found our online service easy to use and our advisor friendly and efficient. We appreciate you taking the time to share your experience with us.
Many thanks
Cameron @ Quilter
Quilter provide a very efficient…
Quilter provide a very efficient service, keep me well informed and look after my savings well. They work well with my financial adviser.
1 June 2026
Unprompted review
Reply from Quilter
Hi Chris,
Thank you for your review, it's great to hear that you're happy with our service!
Kym @ Quilter
Feel respected and secure.
Feel respected and kept up to date.
Quilter's on-line communication is excellent, their efficient service re-assuring. Feel so comfortable and secure logging in to our on-line accounts.
10 May 2026
Unprompted review
Reply from Quilter
Hi Isobel,
It's great to hear how we've made you feel valued as a customer, thank you for taking the time to share your experience!
Kym @ Quilter
A fabulous and clear App that…
A fabulous and clear App that demonstrates where and how my fund is performing. Seriously impressed.
29 May 2026
Unprompted review
Reply from Quilter
Good morning,
It's great to hear that you're enjoying using the app! Thank you for your review.
Kym @ Quilter
I am no wizard withe finance issues
I am no wizard withe finance issues, but Quilter have made it more accessible. Easy to understand, and if i needed to ask for help it is always available.The staff are helpful and very knowledgeable.
22 May 2026
Unprompted review
Reply from Quilter
Hi Sylvia,
Thank you for sharing your experience, it's really good to hear that we've made managing your finances more accessible!
Kym @ Quilter
Strong Performance and Trustworthy.
My husband and I have been customers of Quilter since 2017, facilitated by our financial advisor. The performance of our investments has been very good, (our financial advisor recommends the funds we are invested in), and all matters have run smoothly from making payments in and withdrawals, as well as documentation. We trust Quilter.
20 May 2026
Unprompted review
Reply from Quilter
Hi Gabrielle,
Thank you for taking the time to share your experience with us. It's really good to hear that you trust both Quilter and your financial adviser.
Kind regards,
Kym @ Quilter
Have been very happy with my returns…
Have been very happy with my returns over the last 7 years. Great App and easy to use website.
27 May 2026
Unprompted review
Reply from Quilter
Hi Andrew,
It's great to hear that you're enjoying using the app and that you're pleased with the growth of your investment. Thank you for leaving us a review!
Kym @ Quilter
I am a new customer to Quilter and look…
I am a new customer to Quilter and look forward to receiving a good return on my investments. My transfer from a previous platform went smoothly with no issues to report.
27 May 2026
Unprompted review
Reply from Quilter
Hi Logan,
It's very good to hear that your transfer went smoothly. Thank you for choosing to invest with us!
Kind regards,
Kym @ Quilter
Most helpful
27 May 2026
Unprompted review
Reply from Quilter
Hi Irene,
Thank you for leaving us a review, it's really appreciated.
Kym @ Quilter
Quilter automatically sending the…
Quilter automatically sending the higher rate of tax on my pension with draws, the correct amount of tax should be deducted with out me having to make more work in asking HMRC for a tax refund, annoying!!
1 May 2026
Unprompted review
Reply from Quilter
Good afternoon Mr Davis,
I'm sorry to hear that you are unhappy with the rate of tax which has been applied to your pension withdrawal. As Trustpilot is a public website, we’re unable to identify specific accounts unless our customers supply this for us.
When we receive a request from a customer to withdraw money, we apply the most recent tax code that we have received from HMRC, at source. If this is your first withdrawal, then HMRC may have been unable to provide us with the most recent tax code for you in time for you to receive your withdrawal. In this instance, we will apply what is commonly known as the emergency tax code. We inform HMRC of the payments made and they inform us of your tax code for any future payments.
If you would like us to look into your experience in more detail, then we can certainly do this for you. Please email us at CustomerInsights@Quilter.com, including your account number and the most appropriate contact details for you and we can investigate this further for you.
In the meantime, I hope that this is helpful and please let us know if there is any additional information that you need.
Kind regards,
Kym @ Quilter
I had money to add into my ISA
I had money to add into my ISA, I wasn't sure how to do it, but found the online instructions easy to follow and the transaction happened quickly. I received confirmation whilst doing the transfer and received an email straight after, giving reassurance I had done it all quickly.
17 May 2026
Unprompted review
Reply from Quilter
Hi Mandy,
Thank you for sharing your experience with topping up your ISA. It's great to hear that you found the process simple and quick and that we were able to reassure you.
Kind regards,
Kym @ Quilter
I trust Quilter
I trust Quilter to handle all my transactions efficiently and quickly, albeit with the right amount of time to check it is legitimate.
11 May 2026
Unprompted review
Reply from Quilter
Hi Kim,
Thank you for sharing your experience, it's really appreciated!
Kym @ Quilter
Excellent
Excellent, professional and clear information. This gives confidence in the service provided.
26 May 2026
Unprompted review
Reply from Quilter
Hi David,
Thank you for sharing your experiences, it's great to hear that you have confidence in our service!
Kym @ Quilter
Great information given and explained
Great information given and explained. Very professional
26 May 2026
Unprompted review
Reply from Quilter
Hi Chris,
It's great to hear that you found us to be professional and enjoyed our service. Thank you for your review!
Kym @ Quilter
Reply from Quilter
Hi David,
We really appreciate the time you've taken to leave us a review, thank you!
Kym @ Quilter
Using the app is simple
Using the app is simple, reliable and secure. Quilter also do a great job of managing my investments to get a god return. Very happy with the service.
26 May 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for your review, it's great to hear that you're enjoying using our app and that you're happy with our service!
Kym @ Quilter
Reply from Quilter
Hi David,
It's great to hear that you've enjoyed our service and found us easy to use.
Kind regards,
Kym @ Quilter
The transaction went through smoothly…
The transaction went through smoothly and quickly this is what I like about quilter.
15 May 2026
Unprompted review
Reply from Quilter
Good afternoon,
Thank you for leaving us a review, it's very good to hear that your transaction was smooth and you're happy with our service!
Kym @ Quilter
Wonderful personal service & a great app
Wonderful
Personalised experience from my financial advisor team. Easy to move my money into Quilter & have been very impressed with the app as it’s easy to keep a track on my money & how it’s doing!
4 May 2026
Unprompted review
Reply from Quilter
Hi Mandy,
Thank you for taking the time to share your experience. It's great to hear that investing with us has been easy and you're enjoying using the app.
Kind regards,
Kym @ Quilter
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